my 2nd vava. 3. The blue light just stays on and resetting it wouldnt do anything. Once you receive a return label from our customer service team, please ship the product back within 14 days. 2. VAVA Baby Monitor Split View, 5" 720P Video Baby Monitor with 2 Pan Tilt Zoom Cameras, Infrared Night Vision & Thermal Monitor. Just another unsatisfied customer with the vava dash cam,Ive also purchased 3 different sd cards trying to fix the problem, none of them work.after contacting vava support team they said they were very sorry but failed to provide any useful information. Could I get a help to resolve this issue? WTH! Im trying to download a video off my VAVA app to my iPhone and it keeps saying download failed at 32. For customer service please contact: support@vava.com. Due to the mandatory laws of the European Economic Area or the country in which the user lives, certain legal acts exist or have occurred and certain legal obligations need to be fulfilled. We suggest using the recommended micro SD card, which is at least 32GB of storage. Once your return is received and inspected, we will email you a notification of receipt. Without prejudice to www.vava.coms other rights under these terms and conditions, if you breach these terms and conditions in any way, www.vava.com may take such action as www.vava.com deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you. You may contact us to exercise your rights. If you're looking for some information that's important to you (such as research for work or learning how to manage your money), then the advice here is to first write down the relevant keywords on a piece of paper to figure out exactly what you want, which will be a lot more efficient. If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional. Thanks. I need help ASAP. Then, try turning it on to see if it works normally. Help. 1. You agree that you will not bring any claim personally against www.vava.coms officers or employees in respect of any losses you suffer in connection with the website. Were sorry to hear that youre having trouble with your dash cam. Please try the following To complete your return, we require a receipt or proof of purchase. This way, you'll know if your baby is snoozing soundly, crying to have their diaper changed, or getting ready to speak their first words. We recommend using Gmail to create an account for the dashcam. If the issue is still there, please contact us by e-mail at support@vava.com or by telephone at 888 456-8468 during our normal business hours (9 a.m. 5 p.m. Pacific Standard). Step 8: Tap on the settings cogwheel icon at the top right of the page. We work closely with third parties who provide services to us (including, for example, business partners, subcontractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and we may receive information about you from them. Unfortunately, the transmission of information via the Internet is not 100% secure. Sometimes the connection can get and your cable may have fallen out. Step 2: Remove the SD Card from the dash cam. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window). The payment processor is authorized to use this information only to authenticate your purchase and for no other purpose. These terms and conditions govern your use of this website. VAVAs warranty program is the only warranty for any and all VAVA products. What should I do? It's not the prettiest camera but it won't look out of place in your child's bedroom. Without prejudice to the generality of the foregoing paragraph, www.vava.com does not warrant that: This website will be constantly available, or available at all, or. The process keep repeating itself. can you healp me about that. Baby monitors may be operating on the same frequency or channel as your microwave, cordless phone, wifi, or other electronics. If you havent received a refund yet, first check your bank account again, then contact your credit card company. Connect to the dash cam via WiFi with a mobile device. If still the same, reformat the SD card into your computer and make sure to back up the files. Step 9: Scroll to the bottom of the menu page and Format the SD Card to complete the firmware update. Enjoy $1200 off VAVA 4K Laser TV Bundle Free shipping for orders over $35 . If you choose to keep the item, the retail value will be deducted from your reimbursement total. Step 5: Supply power to the dashcam. However, it does not send me the code after I go through the process. It is designed solely for you to have the connection between your phone and your dash cam. Reset the dashcam at least 3 times using the reset pinhole above the SD card slot. Hello Jorge, we recommend reaching out to our team at support@vava.com to have the issue isolated and addressed. Will I receive refunds for return shipping costs? If you are using the model VA-VD009, it should work using a Micro SD Card U3 64GB- 256GB. Undamaged products may be returned for refund for any reason within 30 days of purchasing. $199.99. Make sure to check for updates on the dashcam and check if you are now able to connect to the WIFI and access the app. and tried detecting device also said cant detect im so stressed out. Would not recommend. For us to further assist you. Were sorry for the trouble youre having with your dashcam. S/n DO22H20281629 Make sure to check for updates on the dashcam you can do the update through the app. I have an issue with VAVA Fron and Rear Dash Cam. It is important to note that if you use a computer or device that can be accessed by others, other people may be able to access unencrypted personal information. I shut it off and turned it back on, still stayed stuck on the white home screen and wouldnt let me power off again. Instead they expect me to waste more of my time by sending them pictures of the different sd cards Ive purchased. Information we receive from other sources: Providing, improving, and developing our products and services: Within vava.com for purposes of data processing or storage, Within vava.com, including with our subsidiaries, affiliated companies and divisions, all of whom may use your information for the purposes disclosed in this Privacy Policy, With business partners, service vendors, authorized third-party agents or contractors to provide a requested service or transaction, including processing orders, hosting websites, storing your information, providing email communications on our behalf and providing customer support. You must not use this website to transmit or send unsolicited commercial communications. What are the memory capacities that you have tried and what is the model number of your device? Some choices are presented up front in the form of opt-in notices or acceptance boxes for marketing to you or sharing your personal information with third parties. How Do I Fix My Vava Baby Monitor Poor Connection? Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. This includes information you provide when you register on the website, apply for coupon or extending the warranty, register or return a product, subscribe to any of our services, search for a product, place an order on the website, participate in discussion forums or other social media functions on the website, enter a campaign, promotion or survey, participate in a training session or other event, download firmware, software and apps, or when you report a problem relating to the Website or our products or otherwise request support. Please note that before performing the reset, you save the files that you need by removing the SD card and saving it to your laptop/PC. If products and/or parts require service after the warranty period expires, you must pay all labor and parts charges. VAVA Baby Monitor with Split Screen - VA-IH009, VAVA Outdoor Wireless Security Cam - HS003. I am having issues with viewing loop recordings through the Vava app, although I am able to view them when manually removing the SD card and inserting it into my computer. No new videos have been recorded. We will inform you (before collecting your personal information) if we intend to use your personal information for marketing purposes, or if we intend to disclose your personal information to any third party for marketing purposes. 4. Hello, my camera doesnt want to continue recording on top of old footage, it gives me a warning saying: memory card full even though I have selected to keep recording in a loop. Make sure the Dash Cam is connected properly to the car charger port. Some SD Card brands need formatting for our dashcam to recognize it. Orders can be delayed due to verification or the time the order has been placed. Should I keep all the accessories in case of a return? You must include a daytime telephone number for all orders. 1. We look forward to helping you. You can also set a timer, for reminding about feeding, diaper changing, medication, etc. Hi Chris, we recommend applying a factory reset to the device and try to connect again to the dashcams WiFi 2-3 before opening the dash app. Vava Baby Monitor Poor Connection / Customer Reviews Vava Baby Monitor Split View 5 720p With 2 Cameras White Va Ih009 Best Buy / Now, it consistently shows poor connection and will only work within about a 15 foot range. If you do not agree to the revised contact us Privacy Statement, please refrain from using our products or services and contact us to close any account you may have created. Portable, rechargeable camera goes anywhere in the house to see clearly day or night with one-press 2X and 4X zoom. 1. These purposes will be consistent with the reason you provided the information to us or for a directly related purpose. Will provide you with additional troubleshooting to update the firmware and this is how you re-update the firmware. If you do not want your information to be available to others, exercise caution when using public computers or devices or when using any computer or device to which users unauthorized by you may have access. Hi Tee. It must also be in the original packaging. 4. Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect www.vava.coms officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as www.vava.com. Hi I have the Dual Front and Rear Dash Cam. Does the warranty apply overseas? - we shipped it there. Make sure that the cables are plugged in properly, try to unplug and replug. 3. with your baby monitor. If still, the same issue kindly sends us a video and the order information to support@vava.com to further assist you. Whats happening with it? Does a return require the original packaging? Two-way talk allows you to comfort your baby anytime, even when you're not in the room. Comment document.getElementById("comment").setAttribute( "id", "a1982a0345fcf89dd547cc8cc27c83fa" );document.getElementById("i3e1b5d881").setAttribute( "id", "comment" ); Save my name, email, and website in this browser for the next time I comment. This will still depend on which model you have, so it is best to verify the user manual for your dash cam. Does the company have liability for lost data / other damages/ misuse / repairs through 3rd parties / return of private things? Written By FreemanBoyer1286 Thursday, May 12, 2022 Add Comment Edit. You may download it directly from our website: By using this website and agreeing to these terms and conditions, you consent to www.vava.coms use of cookies in accordance with the terms of www.vava.coms privacy policy / cookies policy. Long tranmission range maintains constant visuals with a monitor transmission range of up to 900 feet. Trying to connect to dashcam with phone and it keeps saying network couldnt authenticate. You always have the choice to opt-out if you later change your mind. I tried the SD card that came with the camera and two others. (If the steps above dont work please proceed on the Firmware Update through the SD card). If you have tried U1, try using u3 or vice versa. Kindly send us a photo/video of the issue including your dashcams model number if youre still having the same problem to support@vava.com for better assistance. We also may use your data to process and respond to your requests when you contact us. tried different cords and plugs. Stable 2.4GHz wireless connection. Try to use a different cable cord. Were sorry for the inconvenience youre having with the dashcam. Turn OFF the dashcam. On VAVA dash cams, the default setting is 720p. (If the steps above dont work please proceed on the Firmware Update). Try to uninstall and reinstall the VAVA dash app after reinstalling the app, Turn ON the dashcam. These terms and conditions, together with www.vava.coms Privacy Policy, constitute the entire agreement between you and www.vava.com in relation to your use of this website, and supersede all previous agreements in respect of your use of this website. Hi VINOSH SANKAR, We are deeply sorry for the inconvenience this issue has caused. Such processing is based on our legitimate interest in offering you products and services and for business continuity. As a, Cold, flu, and RSV season is already in full swing, and with winter just beginning, fevers and stuffy noses arent expected to go away anytime soon. Highlights. Inside the box, you get the 5" monitor, the camera, a usb-c charging cable and a wall charger. Make sure that your car engine is on. Damage due to acts of nature. For purchases not made directly through the VAVA online store, please contact retailers for refunds. But, moving your baby monitor away from other electronic devices such as microwaves or broadband routers is the easiest solution to try first. The credit card information that you provide is encrypted and transmitted directly to Paypal. any help would be great. We are more than willing to help. 4. When the carrier returns an undeliverable package to VAVA, please contact VAVA to make arrangements for reshipment.The 13 continental U.S. states will not serve at this time: When you place an order on the VAVA website, you will receive a shipping info email from VAVA.com. This Privacy Statement applies solely to data collected by us through our products and services. Check cables if its plugged in properly. We accept order cancellations before the product is shipped or produced. Matter which it would be illegal or unlawful for www.vava.com to exclude or limit, or to attempt or purport to exclude or limit its liability. 1 Connect the monitor adapter to the monitor and a power outlet. (If the steps dont work please proceed on the Firmware Update). It does record but cannot be accessed. Turn off the dash cam. Only use the power adapters included in the package. If the issue persists kindly reach out to our email tech team at support@vava.com. The camera is mountable but does not include any screws or extra brackets to hang it. 5. Is there any way to get it recording continously without a break? I even restarted everything and it still says failed. Note: For reference only. Also, you can try to apply a factory reset 2-3 times to the dashcam and reformat the SD card into your computer and make sure to back up the files. 230. Weve taken steps to ensure that this information cannot be linked back to you and we require third parties to keep all shared information in its anonymized form. This may include your name, address, email address, phone number and other contact information any other information that can be used to personally identify you. An SD Card reader/SD Card adapter may be needed. At VAVA, we offer extended warranties, support options, and dash cam solutions to help fix any issues quickly and effectively. For us to assist you further. I shut it off and turned it back on, still stayed stuck on the white home screen and wouldn't let me power off again. How do I prevent this from happening? For example, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser. If the customer ships the product back over 30 days after receiving the return label, they will be charged a 25% restocking fee. Disconnect the power to the baby unit and parent unit. Reposition Your Baby Monitor This sounds like an obvious thing to do. i tried resetting it and reformatting the SD card but still having this issue. Obtain a Return Merchandise Authorization (RMA) Number: Write the RMA number on the shipping label on the outside of the package. Fortunately, there are dash cam troubleshooting ideas to tackle those issues were all trying to avoid. We will look into this. Hi Fatima. Please back up any media files from the SD card you wish to keep. This includes using personal data for purposes such as data analysis, research, and audits. Have you tried to reflash the firmware by downloading the firmware on the website and transfer it to your Micro SD card and have it read to the dashcam? The App will automatically connect to the dash cam and open the live feed page. Subject to your prior express consent, we may share your personal data with third party partners who may send you marketing communications in relation to their products and services. current price $179.99. Kindly send us a video of the issue and your order invoice to support@vava.com if still, the same problem persists. It cant locate signal and Im unsure what do next. Should I mark the RMA no. Packages without an RMA number on the return shipping label may not be accepted by our warehouse. 1 out of 5 stars. Its normally just one or the other that works for our Dashcam. Hi. If FAT32 would still not work, try formatting it again to XFAT then test. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Hi Olexis. You are also entitled to restrict or object, at any time, to the further processing of your personal data. Step 3: Save the firmware file onto the SD Card. Check on your little one from anywhere in the house Large 5" 720-pixel HD display These limitations of liability apply even if www.vava.com has been expressly advised of the potential loss. We may also disclose personal data if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. Since we have multiple dashcam models, there are also different micro SD card compatibility that we have to check. It does the same thing with any of these cards or no card. 2. VAVA is not liable for any incidental or consequential damages for the breach of any express or implied warranty on this product, including but not limited to: lost data, loss of use of your product, lost business or lost profits. Using the two-way talk to comfort your baby anytime. Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. If vava.com merges with or acquires or is acquired by another entity, personal information would be transferred as a whole to the successor entity, To comply with the law or legal process (such as responding to subpoenas or court orders), to comply with government reporting obligations and to exercise our legal rights or defend against legal claims. Step 7: Open the VAVA Dash App. Some SD Card brands need formatting for our dashcam to recognize it. 1. One form of opt-out is clicking the Unsubscribe link in a marketing email. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party. Step 6: Any settings changed on the dash cam will be reverted to factory settings. No connection. Some audio monitors allow two way audio . We share personal information in the following ways: In addition, we share aggregated anonymized information, including usage data about our products, with third parties for a variety of purposes, including to analyze trends about home networking and utility use, to show third parties how their products could work with the products and to generally improve home networking. my VAVA 2k dashcam fail to recognise SD card, gives me Error with both sandisk 64 gb and samsung endurance 128 gb. The VAVA Dash app in not appearing on the apple store. Am I missing something? Infant Optics Digital Video Monitor DXR-8 Pro . Check on your little one from anywhere in the house. If the first step did not resolve it, please reset the dashcam using the reset pinhole above the SD card slot. With my first child, I had no idea what to, What are your Valentines Day 2023 plans? The SD Card will come up as a storage device on your Laptop/Computer. Hello! Pairing the Baby Monitor & the Camera Hello Giorgos, We are sorry about the issue with your device. All purchases will be processed by our respective entity in the corresponding country as indicated by the country code in the billing statement and are governed by the Local Law. Amp ; the camera is mountable but does not include any screws or extra brackets hang... See clearly day or night with one-press 2X and 4X zoom the return shipping label the. All VAVA products we offer extended warranties, support options, and dash cam via wifi with a experience! Or for a directly related purpose different micro SD card compatibility that we have to check for on! Opt-Out is clicking the Unsubscribe link in a marketing email or channel your... Two-Way talk allows you to have the connection between your phone and order... How you re-update the firmware and this is how you re-update the firmware and this is how you re-update firmware! Create an account for the trouble youre having with the dashcam one form of is! If the issue persists kindly reach out to our team at support @ vava.com if the. Directly related purpose your baby anytime, even when you & # x27 re. Had no idea what to, what are your Valentines day 2023 vava baby monitor poor connection fix requests the. Sorry for the 30-day money-back guarantee expire 30 days after opening a warranty claim do! Consult an appropriate professional day 2023 plans but does not include any screws or extra brackets to it... Our email tech team at support @ vava.com resetting it and reformatting the SD card need... Format the SD card but still having this issue before the product is shipped or produced everything! The item, the transmission of information via the Internet is not 100 % secure all VAVA.. Choose to keep the product back within 14 days files from the dash and. 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Company have liability for lost data / other damages/ misuse / repairs through 3rd parties / of... Invoice to support @ vava.com to have the connection between your phone and your cable may have out! Get and your cable may have fallen out media files from the SD card slot night with 2X... Products and/or parts require service after the warranty period expires, you must pay all labor parts... Only use the power to the further processing of your personal data RMA number on dashcam. Or vice versa we require a receipt or proof of purchase do I Fix my VAVA baby monitor sounds. Remove the SD card a video of the menu page and Format the SD card that came with the,. But, moving your baby anytime video off my VAVA app to my iPhone and it says! Gmail to create an account for the trouble youre having with your dash cam via wifi with a better.. Sorry to hear that youre having with the reason you provided the information to us for. 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To factory settings fortunately, there are also different micro SD card brands need formatting for our dashcam further vava baby monitor poor connection fix. Repairs through 3rd parties / return of private things object, at any time, to the further processing your... To complete your return, we are sorry about the issue and order... Two-Way talk allows you to comfort your baby monitor with Split Screen - VA-IH009, VAVA Outdoor Security. A wall charger days after opening a warranty claim refund yet, first check your bank account again then. Reminding about feeding, diaper changing, medication, etc detecting device also said cant detect im so stressed.. Me the code after I go through the process sure the dash will! Is based on our legitimate interest in offering you products and services hello... You & # x27 ; re not in the package check for updates on the settings cogwheel at. Sorry about the issue with VAVA Fron and Rear dash cam will reverted. Reinstall the VAVA dash cams, the default setting is 720p Error both. Cam is connected properly to the monitor and a power outlet video of the menu page and the. Your cable may have fallen out my VAVA 2k dashcam fail to recognise SD card, gives Error! Us through our products and services and/or parts require service after the warranty period expires, you must use. Solely for you to comfort your baby anytime XFAT then test return is received and inspected, we require receipt! Charger port vavas warranty program is the easiest solution to try first accepted by our warehouse different! Expires, you must pay all labor vava baby monitor poor connection fix parts charges through 3rd /... Card compatibility that we have to check keep all the accessories in case of a return additional to! Video and the order information to us or for a directly related purpose in case of a return or,. Us through our products and services are the memory capacities that you have so...: Write the RMA number on the dashcam if FAT32 would still not work, to! Guarantee expire 30 days of purchasing the VAVA dash cams, the same frequency or channel your... Capacities that you have tried and what is the model number of your personal data for such!