the staff lie cheat and steal ,they spy on people when there in there room and enter when thay think there not there ,if you dont have a mental health complaint you will be designated one so that a member of staff clan claim a higher wage ,if the health service dosnt believe them thay then use police to arrest you under false allegations so thay can legally denie you accommodation while stealing any and all of your possessions ,all to share a bathroom during a pandemic with a prostitute whose boyfriends try to stab (hiv tattoo) and rape (with a hamer) inocent people he believes he is allowed to bully ,,, i still have to do blood test but im ok. There is a whole section of the website dedicated to supporting residents. If your property is damaged or vandalised, contact the Police on 999 in an emergency, or on 101 in a non-emergency. When this happens, we want to know about it so that we can put things right. Asbestos is a product containing microscopic fibres which can damage the lungs of anyone breathing it in. (The courts also tend to look at noise from neighbors as an inevitable inconvenience of New York City life. You can contact the Housing Ombudsman at any time point during our complaints process. Was very helpful also able to fix my bathroom door, as well as tap thankyou, Dont allow their maintenance staff to wear shorts in this hot weather, expect us to drive around in vans with no air conditioning wearing thick trousers and work in loft spaces, been told its a HR decision which no doubt is made by someone sat in a nice air conditioned office with no sense of reality, Wish I could give it negative stars, to follow up on my last complaint still the main issues have not been resolved such as my main door has never been secure in the five and a half years Ive lived here. We know that sometimes things can go wrong. And 10 years for my front door to be fixed properly YES ten years!! You could ask the building management to intervene, requesting that they call the tenants or write them a letter. I used Resolver to force the hand of a Housing Association who were ignoring an official complaint of 4 months standing. It noted agreement that it would assist the resident with bidding every fortnight as this was the only support needed at the time. If there is a delay in responding to your complaint, we will let you know why this is and explain when you can expect a response from us. The resident wrote to the landlord on 14 January 2021 and said that there had been no decisive conclusion to her complaint. L0247 Get started now and lets get this sorted. This Service has not been provided with the neighbours tenancy agreements but it would be reasonable to conclude that the same, or similar, tenancy conditions apply as to the resident in terms of nuisance behaviour. The landlord also considered the possibility of applying sealant within the residents property but concluded that air flow was needed so this was not possible. Uncontrolled copy if printed. Worcester, Worcestershire Chamber Court, Castle Street However, landlords tend not to be strong advocates for tenants with noise complaints directed at neighbors. The landlord sent a rent account statement to the resident on 14 October 2020 that covered the calendar year to date. Most leases require tenants to cover 80 percent of their floors with carpeting and prohibit tenants from making objectionable or disturbing noises, according to David A. Kaminsky, a Manhattan real estate lawyer. Talbot Gardens - Barne Barton Regeneration, National support and Information Helplines, Make a complaint about anti-social behaviour, Make a complaint about something Sanctuary has done wrong, Self-assessment against the Housing Ombudsman Complaint Handling Code (PDF 279KB), Slavery and human trafficking statement (PDF 138KB). If you havent managed to solve the problem through the council or speaking to the landlord, contact your nearest Citizens Advice. Use Resolver to make a complaint. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. I've popped you over a message (via TrustPilot) to ask for more info. JS who was my housing officer at the time is who i believe is The residents complaint partly concerns neighbours within the block who are also tenants of the landlord. It offered a breakdown as to how it had reached this calculation. It's likely to be anti social behaviour if it causes 'nuisance and annoyance'. She complained that: two neighbours had caused anti-social behaviour by loudly knocking on another neighbours door and all three had caused noise nuisance with loud banging, shouting and conversations during the night that meant she had not been able to sleep and it had taken the landlord 18 months to evict one of the neighbours (in early 2020), she had heard staff making inappropriate comments about her mental health and her former partners drug use, was concerned that they had breached confidentiality by discussing her circumstances in front of third parties and alleged that they had encouraged her to lie, she felt unable to access support from staff as she felt intimated by them, there was a constant, ongoing problem with the site smelling of drugs which she had reported to the landlord but they had taken no actions (she provided more details on this on 7 October 2020 when she advised of cigarette smells entering her home), she reported lockdown breaches by her neighbour but the landlord did not act on these for six weeks until an advocate assisted, her rent account was overpaid by around 400 but the landlord was unwilling to refund this credit, the landlord had pressured her into leaving the accommodation by submitting a housing application for her and accessing her housing account without permission. WebLocate the Neighbor Complaint product; Inform us about the issue youre havingnoise, pets, or harassment; Provide the details of the problem youre experiencing; Well But you need to work. They are scared he may expose them. Unreasonable noise could violate your warranty of habitability, a state law. If an abandoned vehicle is on a Sanctuary property, we will contact the registered keeper to discuss removal. Here are 8 tips for writing great reviews. In this case you canlet us know about the problem onlineor call us on0800 916 1522. You can find this on our website here: https://www.sanctuary-housing.co.uk/complaints-or-concerns#complaint-concern-form.Thank you - Becky. Thanks - Becky. The resident has asked the landlord to pursue enforcement action but legal action, such as eviction, cannot usually be undertaken except as a last resort where all other efforts at resolution have failed and where a robust case has been built to present to the courts. Registered as a provider of social housing with the Regulator of Social Housing No. I recommend them to anyone who mentions complaining!! Check their website for how to complain about anti social behaviour. End the conversation (or letter) by asking them if they could keep the volume down. The landlords internal records show that the resident advised it on 8 November 2019 that she did not like to feel pressured into key worker meetings. There were six occasions during 2020 where the landlords records show it was able to corroborate ASB in the form of noise nuisance or drug use and the landlord recorded that verbal, the signing of an acceptable behaviour agreement. The housing association in charge of the properties, Sanctuary Housing, was told last year by an external reviewer that racial discrimination could not be ruled out as being behind a similar case in which a Black tenant paid more than a white neighbour. All rights reserved. Ifyou are unhappy with our response and we have closed your complaint, you have the right to escalate your complaint to the Housing Ombudsman Service, an independent body that looks into how landlords have handled complaints. It responds to complaints within 10 Videos on managing unacceptable behaviour, Sanctuary Housing Association (202011577). Our duty is to determine complaints by reference to what is, in this Services opinion, fair in all the circumstances of the case. The landlord has a two stage complaints procedure but will not raise a complaint where an issue occurred more than six months previously. Therefore we do ask that you give us enough time to look into these properly before we respond to you. Keep any messages your neighbour sends you and collect evidence if you feel safe to. To view the Sanctuary Housing Association contact details press the button below. 520 a month to live with no heating for months on end and living with half a roof literally. Claiming compensation for a personal injury, Help for victims of rape and sexual violence, Keeping your family in the UK after Brexit, Getting a visa for your spouse or partner, check what to do if youve experienced a hate crime or incident, go to the Local Government and Social Care Ombudsman. Anyone can read what you share. The tenancy agreement requires the landlord to, keep in proper working order doors and any communal areas, pay rent, service charges and any other charges weekly in advance. I wouldnt bother to pay the prices for the housing! Where appropriate we will work with the local authority and the police who have powers to issue legal notices in the most serious cases. This would particularly be the case in a supported living setting where residents within the block have vulnerabilities and the landlord would need to prove to the courts that it had tried to resolve matters with less formal methods. They also reflect the Ombudsmans experience of similar cases across the social housing sector as appropriate investigation methods to utilise in response to ASB reports. A vehicle will not be considered to be abandoned if it is: You cancheck if a vehicle is taxedbefore reporting it. The landlord replied to the resident on 29 January 2021. Normally, Id work at the cafe down the street for a few hours, but thats not an option. Children need to play. If the alleged perpetrator is a Sanctuary resident, we will carry out a full investigation, this investigation may be held pending police involvement. View our latestSelf-assessment against the Housing Ombudsman Complaint Handling Code (PDF 279KB), To report a non-urgent repair, please use our online report a repair form. The resident commented on 2 and 6 November 2020 that she wanted her complaint to be reviewed. Im disabled and I have to fight and fight to get anything from these guys. 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