She gotta keep pulling it down to make sure everything stays covered. My advice to anyone. Hi Bailey! The package was never opened -- and sent back immediately. All rompers and jumpsuits are also under $100, but sizes at Lucy In the Sky are inconsistent and not very size-inclusive. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Thanks for your feedback. One swimsuit were loving is the Lyrica Racer Back Bikini Set in Orange Strawberry! Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. If you need help with returning we do have our returns in our FAQ. I know it's still only Nov. 15 but I do not think this dress is coming. - Kate, Hi Paula! If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. Tip for consumers:I should have read the other reviews. -Kate. I emailed on 9/16 noone has contacted me. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. We have no idea when the dress will arrive or if it will arrive on time. Date of experience: October 12, 2022. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. You gotta keep returning and getting a dress that would finally fit - if at all! To be honest I completely forgot about this order because it never arrived. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. We're so glad you were able to reorder and get it in the time frame you needed. We're so sorry to hear about the order. Any currency conversion are for reference purposes only. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. Please make sure that the style is in original condition otherwise it may be sent back to you. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. I had an issue with my dress being see through and needed a replacement soon for an event. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I've never encountered an online retailer like this. If you got a bit of a bootie, you might want to think twice buying here because if it doesn't fit, you don't get your money back. Status: Resolved. We will send her your regards! In comparison to all other apparel the brand offers, Lucy In the Skys dresses department is definitely the big boss. Thanks for your feedback. Let us know if anything else and you can email us at resolution@lucyinthesky.email! Any orders which are returned to sender will be processed for store credit as per the return policy on our website. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. 90014. My item did not arrive in the alotted time it was supposed to with NO communication from the company. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. Got a very pretty dress in size M, but it's way too short for my daughter and she is only 5'4"! If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). In the case of any expired store credits, we will gladly issue another current one for the same value. -Kate. You can contact Lucy in the Sky at shop@lucyinthesky.email. This cost is not covered by us and is charged directly by your local government. i live in texas and ordered a dress on sunday earlier this week. All orders ship out of Los Angeles, we design all of our styles in-house. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. I am absolutely livid. Will not refund my money and will only offer a store credit. Let us know if anything else and you can email us at resolution@lucyinthesky.email! We're so glad you were able to utilize our 24/7 chat! We ordered a dress on 9/6. Rhone vs Lululemon: Which Brand Is Better? BEWARE. Lucy In the Sky has some decent prices. Unfortunately, we are not selling our styles to other retailers at this time. Thanks for shopping with us online! www.lucyinthesky.com retains the right to refuse any request made by you. -Kate. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. How can we help? If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. Lucy lucy@iviva.com +65 31386080 1, Science Park Road, #04-06, The Capricorn, Singapore 117528 Got a question? LUCY IN THE SKY IS OUR GO TO! Hi Kara, We'd love to make sure we make this right and find a resolution. Customer Service: 2 stars. If youre looking for a swimsuit thats Instagram-worthy, will make you feel like the main character, and will have you feeling super sexy, Lucy In the Sky has some awesome options. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. They are constantly moving as not to get found. Please let us know if anything else and you can always reach out to us at resolution@lucyinthesky.email -Kate. Incredibly scammy and misleading. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. Hi Kaylyn! love the dresses and two piece sets here! Hi Carol, Thanks for your feedback. Completely different material than pictured. Products used:None- never received my order. Hi Jessica, We appreciate your feedback! I HAVE MY TRACKING NUMBER. I paid an extra $30 for fast shipping even though I ordered a month in advance. If you need specific product measurements or have further questions, please email us at. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. This is where the problems start. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. I hate companies that do this and now i'm forced to buy another one of their items so the money isn't a complete loss. Everything You Need to Know, Made Trade Reviews: What You Need To Know. Only returning an item that was too much cleavage exposure for a girl without cleavage. It goes against our guidelines to offer incentives for reviews. My Skims Reviews: Is Kims Shapewear Worth It. Verification can help ensure real people write reviews about real companies. You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. 12 Stores Like Lucy In The Sky to Shop Now, Is Shopbop Legit? Horrible customer service. I ordered the Kayden Dress in black. Ordered 4 dresses in August 2022 for several events (totaling over $300). Thanks for your feedback. 90015 All orders are subject to availability and confirmation of the order price. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. Hi Matilde, Thanks for your feedback. Of course, thats not much of a surprise considering Lucy In the Sky appears to be geared towards young women who love getting ready and going out which is always a fun idea. The quality of the dresses for the price is okay, but you could probably find somewhere else to purchase something similar for less money. Twice now, I have not received an order or refund. I was never updated or contacted. This site promises to ship an item by a certain date. Ordered 1 month ago. What a terrible return policy for a online store. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Thanks for your feedback. Do not trust this shop to deliver. I have never been able to complete a return that quickly. We're so sorry about the delayed style. Well guide you through the process. After I returned both dresses, they refuse to refund my money for the 2nd dress. -Kate, I love the products when we receive it however, out of three times, ordering from them, I've only actually received once my dress on time otherwise, I end up canceling and taking a store credit, Hi Heather, In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. They do not respond to emails after 5 times across over a week. Times across over a week cared about which was waist sizing and chest hip! 5 times across over a week us a photo of the order price Stores Lucy... Can reach out to us and we can find a resolution dress is.! 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