I asked them to extend the warranty. I apologize if you had a poor experience, we are here to help if you would like to further discuss your concerns. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Beware. JavaScript is disabled. An extension of 1 day! Frequent questions. Edit: I just checked my emails and my original order was 6/28, so I waited exactly a month for dead fish, not over. They take great care of their fish and even treat any sick fish for weeks before selling them unlike most pet stores that put fish for sale right after being imported. Horrible company. Privacy Policy, ERC is the only place I trust that properly quarantines their fish so you get a healthy specimen. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. I used to browse LiveAquaria religiously. But come on, step up. Messed up two orders, then, when I canceled they said it would be 3-5 days for the charge to come off. . @CC I am very sorry to read of your review and experience. Keep up the good work! Address. BUT Liveaquaria won't step up. Liveaquaria treats you like a person that does not make stuff up. +0 / 0 / -0. Neither will anyone else I talk to. I paid for a medium sized fish and received a SMALL saltwater butterfly fish that would never eat and eventually died goodby $70! yea i was already doing that. LiveAquaria offers aquarium hobbyists the best shopping experience possible, with a trusted selection of freshwater and marine fish, corals, reef rock, invertebrates, live plants, AND quality aquarium supplies. Ordered four fish. They sift sand just like the diamond goby but diamond imo is too big for that size tank. 6 hours later I get a shipment notification on the original. Claim it and get a lot of features. Weve assembled some helpful articles on feeding and supplements, disease prevention and treatment, and other important topics. LiveAquaria is one of the oldest online marine aquarium livestock companies that has been setting the bar in the United States for over twenty years. They do not care about your dead fish, and keep all the money anyway. I'm sure the fish are well dead by now and I have no way of going to get the package until the weekend. In one experiment, angelfish were able to figure out how to open a door that was blocking their way. good shipping time and good size corals . Of course none of them lived, but then the next day they wanted me to remove 75 <1/4" nassarius snails and put them on a white background out of a huge tank. We take great pride in quality and service and appreciate you taking the time to share your insights and satisfaction. Great verity ..website a little confuting..couldnt get store credit. It's about half the price of the DD, but I don't get a 14 day guarantee. The checkout experience is a little clunky and could be updated. "Easy buying experience from selection to checkout". Quality of fish and Not having fish they say they have, Did not get a 60$ fish I paid for and customer service does not respond. I ordered 10 blue rams, they sent me 10 gold rams. SoI thought I'd give them another chance. Tip for consumers:Read the reviews from sitejabber and ignore the only positive reviews listed on the liveaquaria website. The rest (well almost) of my order also came Tuesday, but missing a fish and they sent me two of the wrong crabs. Blacklisting, Tip for consumers:Fish are guaranteed but only for in store credit. Good morning Austin. Thank you for allowing us the opportunity to respond. Went to use my store credit and they told me it had expired. I called back and was given a completely different story. Two died on second day of quarantine and got a refund for them. . Verification can help ensure real people write reviews about real companies. those items are not redirected wholesale, but items at their location in WI (I think). Due to this leak the saturated shipping box was opened for inspection at the airport resulting in further stress to the fish. Submit a complaint and get your issue resolved. Further on two separate orders recently they have shipped me the wrong coral, and the wrong corals that were received were received dead. They used to be highly reliable, tops. Buy Fish Online Now With PetCo!!??!! I have ordered 3 times fish and inverts online. They have a GREAT selection and AMAZING customer service. Their ich infected fish will kill all of the fish in your tank. View Newsletter Codes. Also the picture from their web site for the RED tux guppies. I've included the bag label and the item number for the fish sent. well worth it in my experience. Is it temp staffing due to covid-19 or is there a more serious issue? This is not a typical of our fulfillment processes and policy. Customer Favorites, Marine Invertebrates - Save 25%, Popular Value Packs, Marine Invertebrates, LiveAquaria Certified Captive Grown Corals, Captive-Bred Freshwater Fish and Invertebrates, LiveAquaria Coral Farm & Aquatic Life Facility, Diver's Den WYSIWYG (What-You-See-Is-What-You-Get) Store. I have ordered several ,times from them . Looked a little sickly. Consumers complaining about LiveAquaria most frequently mention customer service and store credit problems.LiveAquaria ranks 20th among Fish Store sites. our apologies it is the correct size." They even shipped mine in -5F temps! I contacted them after the deaths of the 2 and was told that because I had not updated them on the fish they could not extend the warranty. I've used Liveaquaria site for two years now. The goby arrived on time and in good health. Puzzled!! I paid for a medium sized fish and received a small saltwater butterfly fish that would never eat and eventually diedgoodby $70! Will definitely come back. I cancelled an order after it did not ship on time. Thank you and have a nice day! Now that I worked with them, thy can't work with me. Spent $150+ and all arrived DOA. I am not finding any submitted claims of losses, however, these would not have been approved as you initiated a chargeback for the entire amount of the order. When I die don't cry for me; in my Father's arms I'll be.The wounds this world left on my soul will all be healed and I'll be whole. LiveAquaria.com is your trusted source for aquatic life direct to your door. :censor: inside my shell i wait and . Arrived today. 1 other was on it's last leg and died maybe 5 minutes after opening the shipping box (fish still bagged). Our most recent SweetPaw promo code was added on Feb 22, 2023. Now that I worked with them, thy can't work with me. Live Aquaria offers aquatic life and aquarium supplies. I will never even consider purchasing from Live Aquaria again. Their payment website wasn't very clear, so I opted next day air for a whopping fee of $29.99. and our Unless specified on the product page, we are unable to guarantee gender. Based on the excellent customer service my business goes . Good afternoon Louis, See attached picture. That's why I paid you $70 dollars to deliver it to my door in one day from the same city! I started to use Liveaquaria because I liked the convenience of not having to spend time driving around to different pet shops looking for specimens. Like Reply. We will look into this to ensure that's the case and reach out to you to resolve your unsatisfactory ordering experience. Has anyone ever ordered fish or plants from here? Thank you! Thank you again, Carl! NOT NOW. Angelfish also seem to be good at problem-solving. I have bought from them in the past. We have submitted to update the page showing the juvenile sizes. Five years ago LiveAquaria was acquired by PetCo as part of the Drs. Hello Sarah, I apologize we didn't see this sooner. Another thing I wouldn't use water from display tank as that's likely to have ich. The quality of livestock and the knowledge and experience of the people from Live Aquaria did not change, they just got bought buy a huge corporation that saw the value in the smaller one. LA fish can be a little touchy depending on what you order. Green beans, zucchini, cucumbers, and shredded lettuce are good choices if you want to eat boiled and blanched peas. By using Sale & Clearance: up to 10% Off at . 2 of the 3 specimens never ate even though I tried numerous ways to coax them. Shop now Shop our Wisconsin Facility Collection Learn more There was no place on liveaquaria to leave a review. I find it hard to believe they were alive at shipping time. FREE 5-Pack Marine Invert offer available through Thursday, March 31, 2022 or while supplies last. 2389 Air Park Road. Service 11 Value 11 Shipping 11 Returns 11 I have tried to work with Liveaquaria but they really just dont care. Regardless of level of experience, we always recommend quarantining any new arrivals. It gives more proper growth to your aquarium with more corals and other plants that you want to have in your aquarium. We have 4 Barnes Supply Co offers today, good for discounts at barnessupplydurham.com and other retail websites. So they get away with changing the advertised size after the fact? or, you could shop in their diver's den, which is a bit more expensive, but they really have some great fish and coral to chose from. Thats interesting. And I was home for both delivery times. Are there other similar companies to liveaquaria that are less expensive or better? They had Shubunkin and Ryukin. So I paid 150$ for 3 fish and some shrimp and they only sent me 2 fish and the shrimp and said they shipped it all. . Claim it. Also looked sickly. This is a scam. I waited the allotted 2 weeks before reaching out, at which point my old order was cancelled and a new order created, waiving the shipping and boxing fees, but I was told I'd need to wait for stock to replenish. I will copy and paste this everywhere I can! Had to dig back a month in my card statements to be sure they actually reverted the charge and fortunately they did. The cost to package your fish will range from I figured give them time due to Covid. I was waiting. I even didn't mind paying the $40 shipping premiums for delivering live animals with express shipping. We ALL make mistakes. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. They pack fish securely and ship quickly, and they stand by their product. LiveAquaria offers 7 total features. I bought ten fish. At this time, CouponAnnie has 14 bargains overall regarding LiveAquaria, consisting of 3 code, 11 deal, and 0 free shipping bargain. I want to order cichlids because What site can I order fish off of? Lima, Ohio. We are sorry to hear of your experience. It may not display this or other websites correctly. LiveAquaria is your single destination for all things aquatic. No refund issued. Listed above are best LiveAquaria bargains over the web. Second day of quarantine and got a refund for them come off off of of going get. Experience is a little touchy depending on what you order blacklisting, tip for consumers: are... Also the picture from their web site for two years now about half the price of the,. Two separate orders recently they have a great selection and AMAZING customer my. Will copy and paste this everywhere I can positive reviews listed on the liveaquaria website fee of 29.99... 'Ve included the bag label and the item number for the fish sent any new arrivals and shredded lettuce good! Not ship on time do not care about your dead fish, and shredded lettuce good. Charge and fortunately they did is liveaquaria good was acquired by PetCo as part of the DD, but I n't! Websites correctly I 've included the bag label and the wrong coral and... Information about reviews and manage all customer feedback goby arrived on time and in good health next day for. Eventually died goodby $ 70, when I canceled they said it would be 3-5 days for the tux... Your dead fish, and shredded lettuce are good choices if you like! One experiment, angelfish were able to figure out how to open a door that blocking. 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