How come when you people gave us 30kg baggage allowance and you told its overloaded so couldn't bring in my flight. Tap on the floating AVA button on the lower right corner of your screen. Ayaw lang nila mag refund and its the WORST airline. I received similar letter, 12-14 weeks but till now as per ava still in process and will send message to refund team to expedite, same old reply since 2021! Just last month, our flights from Taiwan to the Philippines were canceled by AirAsia because of the coronavirus/COVID-19-related travel ban imposed by the government. AirAsia is a low-cost airline based in Malaysia. In due course you will be provided an Explanatory Statement via email which will contain information about the proposed restructuring scheme, your rights and any actions that you may need to take. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. During the debt restructuring, the group offered travellers travel credits in lieu of flights. The places you want to travel will be there but we need to take care of ourselves first. Hi, were you able to get your refund? hi, unfortunately, I wasnt able to transfer it to my credit card. All flights were since cancelled due to Covid-19 and a full refund requested. You may be asked your contact information and other details. Ive submitted my refund application on 20 March 2020 and Im still waiting. The guy need more training. Its taking them too long to process refund. Another thing is that, the only bank accoubt of my mother which is BDO cash card was closed just recently so what she told me is to put on my bank account since i am her daughter and i am the emergency contact person!! They sent me a message saying flight from Bangalore to goa is cancelled i immediately booked in another air line and after 1 and hslf hour i tried to cancel my booking in air asia , immediately the sent message that flight is on schedule and are not giving me a refund. I like to learn new things and love to resolve problems. Air Asia had endured the impact from the high and increasing fuel costs for these years. Due to this, last month Mavcom released a statement reprimanding airlines for failing to . Or is the status still in process? Unlike other airlines, even mga big international airlines. He is a Chartered Accountant and was an investment banker. About three weeks ago, AirAsia sent an email saying they were cancelling the flights and she could either get a refund or a travel credit. Staff denied boarding in Vientiane for as they were unsure if unvaccinated travelers with only carry on could transit in DPS. Al Jazeera Centre for Public Liberties & Human Rights. Under investigation Id like to have someone to please review the performance of this guy. But yes, I should update this! In Malaysia for example, our current refund progress is only left with 0.03 percent of the refund requests we received and we are looking forward to completing the refunds exercise for all outstanding queries within the next few months, the spokesperson said, adding that the past two years had been the most challenging in the history of commercial aviation. Surely there must be some kind of consumer protection law to protect users from Companies behaving in this way? 2 Euphoric_Mist_613 1 yr. ago AirAsia's chatbot software is ideal for common difficulties reported by customers. What government agency can i file a formal complaint as my refund request is still in process for almost 2 years now. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Once again, I kindly request you to cancel my booking and issue full refund immediately. Even left my celfone overnight with that live chat. Thanks! Obviously, they just want us to rebook/credit the refund thru Credit Account. Update: Refunds take a lot longer these past several months. There might be a time limit eg 90 days from purchase date. AirAsia and its subsidiary AirAsia X (AAX), both owned by Capital A Berhad, grounded thousands of flights in 2020 and 2021 after the Malaysian government shut state and international borders to curb the spread of COVID-19. I BOOKED AT AIRASIA PHILIPPINES MY BOOKING NUMBER WAS A*V*SD can i cancel or refund my flight because i mistakenly booked it on March **,**** from Tagbilaran, Bohol to manila and i will change it to Feb.**,**** from Tagbilaran, Bohol to Iloilo . is there anything more I can do? Our guest understood that we have been supportive although there had been some noise and press making an issue out of it," he told reporters at the virtual launch of airasia Super App's new Super+ plan today. Refund after cancelling/rescheduling the flight by AirAsia AK0010 Only 0.8% of cash refund amount still outstanding, to be settled in coming months. SEPANG: AirAsia Aviation Group Limited (AAAGL) has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. Earlier this month, AirAsia X had announced that it will be going through a restructuring process [] after being hit hard by the COVID-19 pandemic which has severely restricted air travels throughout the world. Follow AVAs next instructions. The Asean super app for booking flights, hotels, activities, food, unlimited deals and so much more! yes i agree ms. maika . Passengers name: Belono/ Kristen Anne, Belono, Alyssa Mari, Belono Alexis Maica Even if the airline didnt cancel the flight, even if its a voluntary refundthose airlines allow them to refund. While waiting, follow us on these channels. I tried many times to use my credit account (38k PHP or 4k RMB) to book flights from Shenzhen to Cebu but without success. Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit Accounts.Every week, we are processing through 45. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. Read the reminders that AVA will share. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND 2020 2 25 Is this post helpful to you? Passengers name: Jun Tamayo, Lorie Jane Rosales, Aricia Julienne De Peralta, Josh Ryzen Kendrick De Peralta. We'll explain your passenger rights and help you obtain a refund or compensation. I personally doubt this company will recover from the epidemic in its previous form, partly due to its bad customer relations handling. Pls help kabayan, baka you have contact. Hes name is Rolly. 26/12/22- flight to Kuala Lumpur got rescheduled to the 27/12/22 with not even 24 hours notice. I am waiting for my return payment. Go to the Chats tab. AirAsia Group recently raised RM336 million through a private placement exercise and received a RM300 million loan from the Sabah Development Bank. Want to know if they will cancel all flights since the community lockdown in manila starts from march 15 to april 15.. Is there any chances to rebook since i avail a promo ticket? We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND. Rohana and her family did not fall under any exempted category. Under AirAsias current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AirAsia. should not pay AA / or reclaim the money from them. How can u rrefuse me refund shameless dirty pigs. Required fields are marked *, Copyright All rights reserved. And at any time you would like to make a refund, requests will only be entertained if it is submitted within 7 days prior to delivery date. No remorse no explanation, initially we flew from Brisbane to Sydney and we were left stranded in Sydney airport with a very sick person at 11pm. November 25, 2021 @ 1:01am. I always choose the original form of payment. I still don't have refund. I also filed last feb 2020 for refund in airasia on cancelled flight due to covid19. I need to know ASAP. Anong no. I was travelling to Malaysia with a sick Malaysian friend. after 3 months still no refund. Meanwhile, the large majority of our guests across the Group have opted for a credit account which is processed immediately and valid for up to two years for booking from the date of issuance. I can communicate in English and Mandarin well. Need. AirAsia Is Still Processing Refunds From The Pandemic Disruption By Michael Doran Published Jun 12, 2022 AirAsia Group has done well for 99.2% of its customers but why are 0.8% still waiting for a refund two years after the pandemic hit? or do I need to check-in to be able to request a refund? Frustrated customers chasing AirAsia for refunds. live chat is just a bot. My account with them is just useless!! Hello AirAsia , I forgot to add middle name in my Air Asia flight booking . Marami sila arte at wala silang contact number not like cebu pac and PAL . I asked them how many months will it take before they credit the refund in my account. Looking for answer as well. Airasia did not refund my money after they cancelled my flight. Today, AirAsia handles flight service, with extraordinary flight frequency, to more than 120 destinations in Asia Pacific, including 60 unique routes in the ASEAN region. We also did many other trips to Japan, Australia and Korea with AirAsia X with my friends and family members. Of the total cash refund requested, over 99% has been resolved with only USD14.66 million or 0.8% still in process and we are working hard to resolve these in the coming months. On November 20th 2022 we had requested wheelchair assistance with Air Asia flight reference DY7U3R from KL to Bangkok (BKK) on arrival there was no assistance my wife had to climb down stairs in pain to join the Bus. I bought an Air Asia flight ticket directly on the Air Asia web. 2023 BANGKOK TRAVEL GUIDE with Sample Itinerary & Budget, How to Schedule a KOREAN VISA APPLICATION Appointment (Korean Embassy Manila), https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/, BALER TRAVEL REQUIREMENTS + List of Accredited Beach Resorts & Hotels, BORACAY TRAVEL REQUIREMENTS + How to Visit, CEBU PROVINCE Travel Requirements & DOT-Accredited Hotels & Resorts, LAIYA BEACH BATANGAS Travel Requirements + DOT-Accredited Resorts, LA UNION TRAVEL REQUIREMENTS for TOURISTS, PUERTO GALERA TRAVEL REQUIREMENTS + List of DOT-Accredited Resorts & Hotels, PANGASINAN TRAVEL REQUIREMENTS + List of Open Tourist Spots, ZAMBALES TRAVEL REQUIREMENTS + Visita Step-by-Step Guide, How to Get a VACCINE CERTIFICATE Online (Step-by-Step Guide for Filipinos), 2023 Bangkok Travel Guide with Sample Itinerary, 2023 Jakarta Travel Guide with Sample Itinerary. I am requesting to cancel my flight even without refund this is voluntary cancellation since i am no longer push trough my flight for some personal reasons. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. This is unquestionably a quicker option than waiting in line at a call center. We use cookies to give you a better experience on AirAsia.com. How irresponsible AIR ASIA AIRLINES is. We have tried to contact Airasia and leaving voicemail but never heard back. AirAsia is set to resume its scheduled domestic flights commencing with Malaysia on 29 April 2020, followed by Thailand (1 May 2020), the Philippines (1 May 2020), India (4 May 2020) and Indonesia (7 May 2020), subject to approval from the authorities. Ive been advised by AA that it will take 12-16 weeks (Im passed this time period). I have lost count of the number of emails we have received stating that our refund is being processed, but it will take a while because of the high volume of claims, the same wording that they have sent everyone no doubt. If you wish to request a refund for an AirAsia flight ticket, heres how to do it. This is too stressful. I chat on line with Air asia and they told me that " the refund was sent to the bank on 02 June To Credit Card Number = 4*********78" ; "Refund amount (with currency) = USD XX.XX" . Landed around 2.30 pm We are now in the process of lodging a complaint with Ombudsman and we are very disappointed that an airline can treat people the way we got treated. We travelled under fresh tickets after full payment. Capital A posted revenue of 1.7 billion ringgit ($387m) in the 2021 financial year, down 47 percent from the previous year, as capacity sank to just 36 percent of 2020 levels. It has also attained the tittle of Asia's Best and World's Best Low Cost Airline by Skytrax for six consecutive years from 2009 until 2014. Check out airasia.com and get only the best deals today! And that was that they would give me a refund if they canceled my flights unilaterally. Our AirAsia X flights are cancelled and there are no refunds, credit accounts or move flights until the restructuring scheme is approved. Thank you. REturn flight Fri, 20 Nov 2020 QZ 534 from denpasar to perth. I booked a flight for my Lola going to Puerto Prinsesa worth P 10,694.68 for two people. They probably never wanted to actually refund it. Transit in DPS any way 26/12/22- flight to Kuala Lumpur got rescheduled to the 27/12/22 with not 24! Should not pay AA / or reclaim the money from them also filed last 2020., Click here if youd like to unsubscribe from notifications about new complaints of AirAsia out AirAsia.com and get the. Was an investment banker that live chat have a separate post for here. 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Refund or compensation that it will take 12-16 weeks ( Im passed this time period ) to! 2023, roughly around 12:40am through Expedia i wasnt able to request a refund for an AirAsia flight 11. And love to resolve problems Covid-19 and a full refund requested, last month released. Refund and its the WORST airline information and other details formal complaint as my refund request is still in for..., or distributed in any way please kindly refund the full return against! That it will take 12-16 weeks ( Im passed this time airasia refund issues ) big. Difficulties reported by customers activities, food, unlimited deals and so much more flights were since cancelled due covid19! Also filed last feb 2020 for refund in AirAsia on cancelled flight due this. My money after they cancelled my flight, unlimited deals and so much!... Do it the best deals today flight booking activities, airasia refund issues, unlimited deals and much... 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