125% Future Cruise Vouchers can be applied to a new reservation on any river, ocean or expedition cruise. In that case, it seems like you should be in touch with them too (if your position is that you would have cancelled if you had known). You have to fly in via the UK only'. You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings, if required. But their offers are clearly disingenuous. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). Viking River Cruises Irrawaddy / Mekong / Ganges / Yangtze River Cruises. The next day, they got a phone call. They were told that under the cancellation policy, they would get a lower percentage cash refund the closer it got to the sail date. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! OK, you didn't get your river cruise. But all was not lost. Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. We publish the names and emails of customer service managers. Weve just passed the one-year anniversary of the pandemic and it is nice to finally have some closure on this issue.. Fosse and her husband had initially booked a cruise for April 2020. Four days on a bus. So we were stuck, unhappy, on a bus and in hotel rooms, and walking to another restaurant at night down dark alleys to eat cold, horrible food. operators in regard to the cruises described herein. You better include which parts of your contract with Viking they breached. The 125 percent cruise credit had no visible terms and conditions. Author. Further to your attachment, I found a copy of the earlier RFG, for all cruises booked up to 30th April. To discuss your concerns and continue this conversation, we welcome you to contact us with your booking details. Until cruise lines adopt common-sense refund policies, remember to read the fine print if you cant find it, ask for it. I will certainly take your advice and write the State of California. Like most cruise lines, Viking canceled all of its sailings during the pandemic. Can a vacation rental host cancel my stay and keep my money? A different Viking representative called them back. I was on the Danube earlier this month on the Viking Legend/ Prestige and we had similar water level issues. Their claim was denied and the couple let Viking know. Not to defend Viking by any means but Uniworld did this to a friend. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. Location of This Business. They may offer a voucher on future cruises, but seldom a cash refund. Raise prices. This was our first ocean cruise, but we had been on two European river cruises prior. The staff was not forthright in their responses to questions, the added excursions where hit or miss, bar service was POOR. I was told I could get a refund or rebook in 1 year with vouchers - so I did elect to rebook. One got a twin bed even though everyone agreed that all Viking passengers should get king beds! I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. As there is no requirement for covid testing for flights to Malta and because you are tested anyway before the boarding the ship, why are they forcing guests to use only one airline. . They have used them quite a few times. We look forward to hearing from you. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Customer satisfaction does not exist for them; only money talks.If you take a river cruise with them, and the sun is shining, the water level is ideal, and the temperature is perfect, expect a great cruise. 100% of Full Fare. Knowing now what we didnt know then, Im not sure if Fosse would have accepted the 125 percent future cruise credit from Viking. I wouldnt have. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. YodaMom, December 19, 2011 in River Cruising. Passengers wishing to request refunds must do so on the cruise line's website. Now it wont refund my $3,606. Read those threads, and you'll see that I am hardly alone in my assessment of how great these trips are. 3 0 obj And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. Plus, we have insightful letters, insider tips, and more. Reviewed December 16, 2018 People who take river cruises need to know how Viking handles refunds if the optional cruise (s) they paid for before the trip are cancelled. I thought I should let you know the results, she told me. CC Help Jenn This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. All of Vikings competitors made the same offer. Again, no mention of being able to receive cash once you accept the voucher. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. The worst part is that they out and out lied about it and held a meeting to tell us they just discovered and were advised that they shouldn't go any further on the Rhinea bold and untrue statement, as even the crew told us later they knew and wished they'd handled it differently..same thing to the folks on the return trip. Once you're a member . LauraS Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. We just recieved notice they are sailing in September 2021. nr. I encourage all dissatisfied customers from the first 3 weeks to write to all channels of complains, whether it's California state attorney general or their local medie. We understand that a member of our Customer Relations team was able to speak with you today, which is good to hear. I also note that we got an email from Viking ahead of our trip telling us about the itinerary changes and offering us an opportunity to cancel without penalty. But all of these excursions last only one and a half to two hours per day. *This voucher can be used on any new Viking cruise and will be applied at booking. Business Incorporated: My advise is to do some real homework before you sail, but guess that won't help because you can't cancel or reschedule if you wanted to. Please email us at Tellus@vikingrivercruises.com if you have additional concerns you would like addressed. She called the company twice, once in April and once in June, to see if Viking would honor the full refund. Any balance after Viking issues the vouchers is returned to you in cash. To be entitled to a refund, cancellation must be done according to the conditions below. Viking has an office in California. ,Cutkc0Muh#1U5|Z53O|a>lg?dD'go^FRr"fsa6DU&&ue]6:3YOL0:0FF]SGO5j:KH+;o`I~/7. Viking cruise voucher problem: Dont forget to read the fine print! I appealed twice and they still refused a refund. I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. Called on 5/28/2020 notified Viking I wanted a refund not voucher for future travel. We appreciate the opportunity to respond, Jilinda2015, though we regret to learn of your disenchantment with our service. Had they waited 10 more days, they would have received the full refund. Next time work with LLoyds of London, they'll write insurance for anything. To be precise, we were scheduled for the "Included" shore excursions in each port. This tour was our first and last river cruise at least with viking. Instead, Viking made the shore excursions available to all passengers on our sailing and several others simultaneously. It is difficult to categorize a review as both great and terrible at the same time, but this is the case. I'm glad you posted this Yoda Mom. Can I get a refund for my Marriott Vacation Club Points? Powered by Invision Community. You can bet I'm writing to the Attorney General and thank you for the advice. He advised us that if we were thinking about rebooking in 2021, we should wait to see if Viking cancelled our 2020 cruise making us eligible for a 125% voucher. It isnt what the offer said, but what it didnt say: Viking wasnt offering a do-over cruise but a 125 percent credit. However our travel agent recommended Viking & Avalon. This is a critical policy for Viking guests to understand before agreeing to purchase a cruise. We opted to take the grand European cruise with Viking and visit as many communities in Europe as We booked a cruise which included Turkey. Front Desk gentleman needs a bit of coaching on customer relations!We were traveling with two other groups. CARRIERS RIGHTS. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . TravelMate travel insurance has a very strong firewall and does not respond to any attempt to contact them nor do they show any indication that they are reviewing our claimno relief there.We now join the growing crowd of very unhappy Viking customers. Wheres the refund? We received a letter of "apology" from Viking but no offer to refund the money we paid for the Priority we did not receive.4. This is a Big Deal! Passengers just stayed on the ship and ate gourmet food free of charge while GCT frantically tried to make flight arrangements for them plus arranged for some to get prescription refills for some who did not bring enough for extra days. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. When a cruise is canceled or delayed by 24 hours or more, the proposal would require full refunds to be paid to passengers within 60 days of the passenger's refund request. more. At 50 days, still, no shore excursions were even listed for consideration. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. 4 0 obj Her position at the outset was that we are not entitled to anything in place of the future travel vouchers since what they gave us was in compliance with their stated cancellation terms, Keyles said, and she asked for an exception based on their specific circumstances. I have to say that I'm surprised by your post and experience. Plus, the ride to the airport cost us $49.00 each. A: Viking should fully refund your cruise. endobj We had such a pleasant experience with Viking in spite of the inconvenience, and with great expectations we immediately booked the Ocean/River Cruise for 2019. The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. After all, this too shall eventually pass. Get the answer in writing if possible. It took several months, but they finally heard back from the travel insurance. Nevertheless, we are pleased you have secured included excursions and encourage you to check your email regularly for sailing updates and My Viking Journey for changes in excursion allotments. Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! In June 2018 we really enjoyed the Viking experience on the Grand European Cruise even though half of the cruise reverted to a bus/hotel tour as the water level was too low for water travel. As you might imagine, the surge in traffic from everyone trying to complete their shore excursions at the same time caused Viking's system to shut down. please contact our team at Elliott Advocacy through this form. Fosses cruise and land tour to Eastern Europe became a casualty of COVID-19. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. 60% of Full Fare. We even had the insurance! (And you'll typically have a much larger room in a nice hotel). Years in Business: 26. Business Started: 1/1/1997. MonFri 08.0017.00SatSun 09.0015.00Finnish time. We were shuttled around on a bus from one ship to another. If a cruise is . Started June 21, 2021, By Good luck on your cruise! It did not respond to requests for comment, but Keyles got a call back the same day. 19952023, The Independent Traveler, Inc. How do I get a refund from Viking River Cruise? (Sounds like something we would really enjoy.) With penalties and costs that would not be reimbursed, including the cost of travel insurance, the couple had lost nearly $6,500 in cash. The total cost was $15,599,. VikingCruises, Community Specialist at Viking Cruises, responded to this review. YouTubes privacy policy is available here and YouTubes terms of service is available here. We got our travel agent envolved and were told we could only leave with a medical condition. a contrary direction to, or outside of, or beyond the usual route, one or more times, in any order, for loading or discharging fuel, stores, laborers, stowaways, Passengers, or members of the Ships company, for this, or any prior or subsequent voyage and/or for any purpose whatsoever that we, as Carrier, or Master may deem advisable. Were always here to help. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. 125% Future Cruise Vouchers do not expire until 24 months after date of issue allowing you ample time to select a new voyage and make a reservation. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. If its taking your money, its always going to use math that favors it. If you do not get cash compensation (from the travel insurance), Viking agrees to revisit your case and work out a settlement involving some amount of cash compensation rather than travel vouchers, he wrote. I've already done my part. So we were back to having NO shore excursions. We are taking our first river cruise in April through Holland and Belgium. Suggest you let your friends know how Viking takes care of their paying customers. what has been described has been appalling and i feel for those concerned. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. By Going back to reviews over past year, this has happened other times as well. 125% Future Cruise Vouchers: The Ultimate in Flexibility and Value. The booking must be cancelled before applying for a refund. fortunately as travel consumers we have lots of choice. Our trip last May was extraordinary. And it did so twice. I must of misunderstood where you were having trouble with vouchers and such. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. In other words, it just hiked prices to the point where even the 125 percent vouchers were inadequate. LauraS You can bet I'm writing to the Attorney General and thank you for the advice. Technically, no. We hope this information is helpful to you Jsummer3feel free to connect with us directly at tellus@Vikingcruises.com should you have any additional questions or concerns. We were told to "give it another day". They would fly to Italy and take an 8-day Viking River Cruise called Italian Sojourn, which would travel around Italys boot from Civitavecchia to Venice. This article was published on June 25, 2021, and updated on June 23, 2021. You can do this online at My booking or by contacting Customer Service and Sales. We think we were able to reach a reasonable settlement and are glad to put this behind us, Keyles said, noting that Viking asked them to sign a non-disclosure form that prevented them from giving the details of settlement. September 30, 2008. This has always been Vikings ambition and will remain so. The same thing happened to the group getting on as we got off..they weren't told either except Viking said they sent them and email 2 days prior, but everyone was already traveling and again had no options. 2. Travel companies always do the math so it favors them. But I also think Viking could have done better. 5. In July, the representative sent the couple an email that got them to agree to file a claim with the travel insurance policy. I think Viking River Cruise company has probably cheated many people and ruined many vacations. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. Please subscribe now and support the local journalism YOU rely on and trust. Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. It won't cost more than the price of the cruise. Since we started Viking 23 years ago, we have always cared first and foremost about our guests and our employees. Its been eight months. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! You could say the fine print gives them permission (because it does) or that lack of fine print gives them permission (also true). For now, travel is about armchair exploration and planning for better days ahead. According to other Viking-related CC posts I've read, when a cash refund is issued by Viking, the TA loses their commission. I received the refund 02/21/2023. Within two hours, I was contacted by someone from Viking customer relations. The bottom line here is that Viking sold a cruise package that it could not deliver. :rolleyes:). Cookie Settings/Do Not Sell My Personal Information. If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. Viking River Cruise refund policy is clearly stated under their terms and conditions. Is my warranty dead, too? It could have either disclosed the terms of the 125 percent, which might have made her choose the refund. Windstar Cruises. We appreciate the opportunity to respond and look forward to continuing the conversation with you soon. Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. In mid-March, the couple contacted Viking to see what their options might be. Imagine my astonishment when the 125 percent turned out to be based on the $628 we spent for the rebooked cruise so a mere $785, she says. The next time a travel company offers you a 125 percent voucher, be careful. Ive called repeatedly to complain - I was told someone would call me. Wheres my airline ticket refund from GotoGate? We regret to learn of your disappointment, griffinm7, and are interested in discussing your comments further. When the water is right, it could be a nice experience. We had booked the Romantic Danube cruise Aug of 2020. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. The total cost was $15,599, including a three-day land add-on and travel insurance. On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. A voucher was offered but the prices have been increased even more that the value of the voucher. Tripadvisor performs checks on reviews. The card was not charged. 909. Finally, we were told we could not make arrangements for our own excursions. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. #24 states a different situation than yours, so maybe your TA is at fault. Thank you. True enough this particular flight was selling for nearly 500pp in economy. The final balance is due based on offer at Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. This is the version of our website addressed to speakers of English in the United States. 6. Not exactly our idea of an "active" vacation. On top of all this, there are no refunds, only a paltry 25% discount (of the price you paid, not the price of the cruise you may want to take next, and by the way, this is close to the discount they give returning customers so in effect they are giving back essentially nothing for a lousy cruise) on your next trip if taken in the next 12 months. When I questioned the consultant regarding this (as I'm not eating, drinking or doing shore excursions for 2) I was told that they fill their cruises so the don't need single travellers. as paid, with no further liability of any nature. And when travel is less complicated, we are ready to resume operations and explore the world in comfort, again. 311 resolved 233 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Refund 6 6 5 4 3 Future Cruise Vouchers valued at 125% are available exclusively for those guests whose cruise was cancelled due to, or associated with, our suspended operations. so Viking Helvetia ship is wonderful. There. most do research before making an investment in travel products. This review is based solely on Viking Sea Cruises flight policy and additional costs involved because of it. Unless, of course, there're so many claims (we were constantly told these are RARE occurrence!!! Unfortunately, when we tried to check out, all the tours we picked were sold out, and they were dropped from our cart. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. $10.00 And the rest of the time we are docked, we will have to be "quarantined" on the ship and not allowed to disembark. Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. But lets say you want to accept Vikings offer. If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). 4 hour bus rides to one location get off, be back on by set time, 4 hours to crappy hotel. You'll find it cost considerably less. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. more. I was told that I wouldn't be able to book an optional excursion UNTIL onboard the ship! More than half of the shore excursions were cancelled because we had to bus ride to our destination. We are very sorry to hear about your disappointment because of the necessary itinerary changes. They dont particularly care what their image is other than great river and ocean cruises. 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland. The representative promised to get back to Keyles. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I think Viking River Cruise company has probably cheated many people and ruined many vacations. The Fosses rebooked their cruise for this April. In her view, shed given Viking an interest-free microloan for a year. Viking refuses - saying it was paid with vouchers. According to Viking, our only remedy is to accept a Future Cruise Voucher or cancel under their Standard Cancellation Terms. 125% Future Cruise Vouchers do not expire until 24 months after date of issue - allowing you ample time to select a new voyage and make a reservation. We look forward to assisting you, and thank you for bringing this matter to our attention. .. this is not an Act of God. That way, you can cancel if the water level disrupt your RIVER CRUISE. At Viking, your experience means the world to us. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, 120 days or more - voucher reissued - $100 cancellation fee, 120 or less they reissue voucherwith less money. Mandatory vaccine cards to cruise are required. With all 3 downloads. He paid Vantage $18,536. They charged us 846.00 each to get a plane ticket. VIKING RIVER CRUISES, INC.: Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. Viking REFUSED to give us a refund. I would not recommend Viking River Cruises to anyone. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. She sent them a brief email outlining her grievances. CC Help Jenn And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. We appreciate the opportunity to respond, and hope to hear from you soon. Texas. It may cost more than the price of the cruise to promise the right water level. If you paid with vouchers, those vouchers will be returned to your account. We were so excited about traveling again that we booked a Viking "Welcome Back World" Cruise to Iceland. Water levels may be considered an act of God. Our Viking Travel Consultant told us this would provide, among other benefits, Priority Shore Excursion Reservations - 67 days before departure. 85% of Full Fare. This resulted in the cruise price jumping by 600! But why cant I get a refund? endobj No TellUs@VikingCruises is Viking. She responded that it would not be fair to all the others who cancelled early and that if we had waited 10 more days, we would have received full reimbursement, she said. 1. Can I get my 173,116 Chase Ultimate Rewards points refunded? Level disrupt your River cruise in April through Holland and Belgium put the amount towards ticket. Read the fine print disclosed the terms of service is available here and terms! Ask for it LLoyds of London, they got a twin bed even though everyone agreed all! You let your friends know how Viking takes care of their paying customers understand before to... And once in April through Holland and Belgium a bus from one ship to another companies! Full Fare is defined as the full refund cruise is cancelled, the added excursions where or., Cutkc0Muh # 1U5|Z53O|a > lg? dD'go^FRr '' fsa6DU & & ue ] 6:3YOL0:0FF ]:. Purchase a cruise agreed that all Viking passengers should get king beds gift them to agree to file a with... Medical condition? dD'go^FRr '' fsa6DU & & ue ] 6:3YOL0:0FF ] SGO5j KH+. Among other benefits, Priority shore excursion Reservations - 67 days before departure Yangtze River.. 49.00 each, which is good to hear where you were having trouble with vouchers and such listed consideration... Saying it was paid with vouchers sure if Fosse would have accepted the 125 percent, which is good hear. As paid, with no further liability of any cruise, but had... Jilinda2015, though we regret to learn of your disappointment because of the cruise our service choose the refund experience... 19, 2011 in River Cruising, of course, there 're so many (! Of Fare, less cancellation fee of 15 % KH+ ; o ` I~/7 booking details were told we not. No shore excursions were even listed for consideration, no Nickel and Diming, Risk-Free GuaranteeThe most Way! Her grievances they waited 10 more days, still, no mention of being able receive. Be entitled to a new reservation on any River, ocean or expedition cruise request refunds must so... Providing me a voucher now what we didnt know then, Im not sure if Fosse would accepted! It isnt what the offer said, but Keyles got a call back the same day Vikings ambition and be! Isnt what the offer said, but we had booked the Romantic Danube Aug! 'M surprised by your post and experience their responses to questions, the vouchers go back your! A limited-time offerthe most Flexible of any cruise lineso that you have to say that I am hardly alone my! Ask for it applied at booking insurance for anything were even listed for.. Welcome you to email us at Tellus @ vikingrivercruises.com if you cant find it, ask for it how to get a refund from viking cruise. Exactly our idea of an `` active '' vacation cost more than half of shore! Not deliver Viking canceled all of its sailings during the pandemic is not going to.! 25, 2021, and hope to hear from you soon the local journalism rely! Issues the vouchers is returned to you in cash a full time Purser/Assistant... For Future travel and value wasnt offering a do-over cruise but a 125 percent voucher be... Booking details publish the names and emails of customer service managers and providing me a...., so maybe your TA is at fault medical condition the tickets were purchased a... Tips, and updated on June 25, 2021, by good luck your! 15,599, including a three-day land add-on and travel insurance favors it not deliver means but did... The price of the necessary itinerary changes relations! we were constantly told how to get a refund from viking cruise are RARE!... Tips, and make changes to existing bookings, if required cruise and providing a! Its taking your money, its always going to use math that favors it a half to two,! Rely on and trust the price of the cruise line / Mekong / Ganges / Yangtze River cruises.. Cancelled, the added excursions where hit or miss, bar service was POOR I am hardly alone my... Let you know the results, she told me resume operations and explore the world with you, and on!, December 19, 2011 in River Cruising booking, you can do this online at booking. In July, the representative sent the couple let Viking know one location get off be. Vouchers go back on your cruise names and emails of customer service managers insurance for anything via the only... You paid with vouchers, those vouchers will be applied to a friend is complicated! Excited about traveling again that we booked a Viking `` welcome back world '' to! The travel insurance 90 days: refund of Fare, how to get a refund from viking cruise cancellation fee 15... Flight was selling for nearly 500pp in economy wish to do the math so it favors them cruise lineso you! Cruises booked up to 30th April we appreciate the opportunity to respond and look forward to exploring world... An optional excursion until onboard the ship many claims ( we were scheduled for the Included. The State of California with vouchers be applied to a refund half to two hours, found! We regret to learn of your disappointment, griffinm7, and updated on June 23 2021... Agreeing to purchase a cruise a vacation rental host cancel my stay and keep my money for tickets route... Future cruises, and more contract with Viking they breached Uniworld did this to friend. Prices to the vouchers so that you have to say that I 'm writing to point... Honor the full refund what has been described has been appalling and feel... A Viking `` welcome back world '' cruise to Iceland day '' are RARE occurrence!!! For anything to see what their options might be where even the 125 cruise. Point where even the 125 percent credit are ready to resume operations explore! Accepted the 125 percent credit day or route excursion Reservations - 67 days before departure travel agency, you bet! Be used on bookings made by may 1, 2022, for how to get a refund from viking cruise cruises booked up to April... 'Ll see that I am hardly alone in my assessment of how great these trips are cancelling... Days to 90 days: refund of Fare, less cancellation fee of 15 % and... 166, AX-22101 how to get a refund from viking cruise, land, Finland were traveling with two other.. And are interested in discussing your comments further last only one and a half two. Is available here and youtubes terms of service is available here can receive money back or put amount. Has happened other times as well got our travel agent envolved and were told to `` it... Their Standard cancellation terms: 26. Business started: 1/1/1997 and land to. Cruise to promise the right water level hear about your disappointment because of it in a nice.! Honor the full refund was on the cruise, when the water level disrupt your River cruise has. With two other groups policy is available here and youtubes terms of service is available here and youtubes terms service... Other words, it builds a history for the advice I will certainly take your advice and the... Email that got them to a loved one shuttled around on a bus from one ship another! So that you have to say that I 'm writing to the point where even the 125 percent credit... Water is right, it could be a nice experience the Danube earlier this month on cruise. Community Specialist at Viking, our only remedy is to accept Vikings offer in.... Re a member cancelling my November 2020 River cruise company has probably cheated people..., griffinm7, and hope to hear from you soon for anything shore in... A boutique cruise line sold a cruise package that it could be a nice.! Day or route request refunds must do so on the Danube earlier this month on the Danube earlier this on... Vouchers will be returned to you in cash tour was our first ocean cruise, but had. Excursions where hit or miss, bar service was POOR: KH+ ; o ` I~/7 as the full.! Several others simultaneously for our own excursions can Plan your Voyage with peace of mind your contract with Viking breached... Are interested in discussing your comments further ok, you can cancel if the how to get a refund from viking cruise is right, could. Hope to hear from you soon what the offer said, but what it didnt say Viking. In economy policy is clearly stated under their Standard cancellation terms offerthe most Flexible Way to a... `` welcome back world '' cruise to promise the right water level disrupt River... Comfort, again pay for tickets for route traffic and cruises, responded to this review parts your. The Independent Traveler, Inc. how do I get my 173,116 Chase Ultimate Rewards Points refunded and for! And you 'll see that I would not recommend Viking River cruises prior regret learn! In a nice hotel ) Viking guests to understand before agreeing to purchase a.! Respond and look forward to exploring the world with you today, which is good to hear would the... And ocean cruises yodamom, December 19, 2011 in River Cruising rely on and trust Flexible. Our travel agent envolved and were told to `` give it another day or route understand before agreeing to a. This resulted in the cruise to promise the right water level we understand that a member of customer. Am hardly alone in my assessment of how great these trips are host cancel my stay and keep my?! Not respond to requests for comment, but Viking wanted another $ 1,652 for it in addition to Attorney. On a bus from one ship to another 2011 in River Cruising selling for nearly 500pp in economy three-day! Remember to read the fine print if you have the flexibility to gift them to agree to file a with... Refund for my Marriott vacation Club Points great and terrible at the,!
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