If you believe you have been a victim of Ticketmaster scamsor purchased fake tickets, report this fraud properly with the help of DoNotPay. Idiot on chat actually insulted my intelligence by suggesting I use my phone to get my daughter in if I was going with her. One of the many who were disappointed at the verified fan presale for Taylor Swift. We and dozens of other customers were denied entry. Allow DoNotPay to assist you with reporting your Ticketmaster scam so that it goes to the correct authorities. Lawmakers have pushed to add other states to that list, with New Jersey currently considering the New Jersey Ticket Consumer Choice Act, which would make it state No. If you are having trouble with your ticket booking or Ticketmaster account management, what you need is Ticketmaster's customer service. Consumers in those states are required by law to be given the option to get a hard paper ticket or print-at-home version rather than mobile-only as the only way. read more. Receive the electronic tickets I ordered or full refund. Make sure to provide your name and contact information so that they can reply to your claim. Solution: A slow Internet connection may cause this error. The list of known issues with the mobile-only ticketing push are well established. The connection to ticket.io is 256 bit encrypted. So thankful! Since is it one of the largest ticket sources out there, it is often duplicated for scamming purposes. Once your direct deposit account is verified, you won't have to do this again unless your account info changes. I learned a valuable lesson I will never use them again. Check out some of our other services and online tools that can help you cut the red tape on your to-do list and skip the hassle when dealing with large corporations or government offices. This complaint was posted by a verified customer. Ticketmaster hasn't exactly been having a banner week, and reports of widespread outages on its systems Friday aren't likely to make things any better. I dont think its ask him too much. The verified pre-sale of tickets each morning has caused high levels of stress and frustration for our constituents as they see tickets disappear from the primary marketplace website as if purchased, only to reappear at higher prices, Pascrell wrote in August. Any advice on what to do next? I found out the app was showing a concert that was almost 4 weeks later, in a city 2 hours away, in box seats. Ticketmaster provides the selected fans with a code and a link to the purchase site. * Times displayed are PT, Pacific Time (UTC/GMT 0) | Current server time is 15:21. When you go to scan them at the gate, however, you find out that they are not real tickets and have been scammed out of your money. Won't work for ticketmaster, a company that is already almost universally hated but they have a monopoly on concerts and similar events. They don't even have a number to call or someone to talk to about the issue. We also may change the frequency you receive our emails from us in order to keep you up to date and give you the best relevant information possible. A spokesperson for Ticketfaster did not immediately respond to a request for comment. It took over 6 months for us to get refunded for tickets that cancelled due to Covid. I dont think its ask him too much. In the filing, the Justice Department said that Ticketmaster's share among major concert venues exceeded 80%. MSG has a laser reading customer phones for entry into arena. Two tickets in my mailbox that Ive paid for that I could actually hold in my hand so I know after driving an hour and a half to Boston eye could get in to watch the game. ", In a tweet, Ticketmaster's Fan Support account said, "We are aware fans may be experiencing intermittent issues with the site and are urgently working to resolve. We always aim to make buying tickets as quick and easy as possible. Our problem was corrected, it took a few minutes, but we at least know how to get in to the venue even if the app does not show our tickets. 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Ticketmaster will never ask you to buy an Amazon Gift Card, iTunes Gift Card, money order, or any other third party gift card as a form of payment in exchange for tickets. Or by navigating to the user icon in the top right. When you see an event or a concert with your favorite artist playing, the first thing you look for is tickets, the most affordable options, and the best way to get them. Yes, you can. Kein Problem. We have helped over 300,000 people with their problems. Any update on this? Ticketmasters leverage means it is able to charge high fees in some instances as much as 78% of the face value of the ticket itself, according to a study from the advocacy group More Perfect Union. Upload any evidence you have and provide your e-signature. #6: Contact Ticketmaster directly and notify them of the fraud and report to the FTC. 'Service to Seat' tickets that allow you to get refreshments delivered straight to your seat for an additional charge, are available in blocks E4, E5 and E6. Americans who want nothing more than to enjoy live entertainment deserve strong consumer protections including the ability to access their tickets regardless of web outages. Ticketmaster Entertainment industry Communication services Business Business, Economics, and Finance comments sorted by Best Top New Controversial Q&A Add a Comment Top posts of November 30, 2019 Top posts of November 2019 Top posts of 2019 As Andrew Dreskin, Ticketfly's CEO and cofounder, puts it, "A large-scale concert on sale is, in essence, a . Search "concert ticket scam" on DoNotPay and choose whether you would like to 1) File a chargeback to get a refund 2) File a police report (especially for in-person payments 3) Contact the merchant directly with a demand letter 4) Report the scam to the FTC. My son doesn't drive and has autism and ocd. Alanis Morrissette gives a touching dedication to Taylor Hawkins at her Manchester gig, LGBTQ+ cocktail den set to open in historic warehouse location, Home Bargains shoppers say anyone with an air fryer 'needs' 1.29 buy that guarantees perfect food EVERY time, Beauty fans say 14 Superdrug anti-ageing cream works SO fast it's 'botox in a tub', "Makes my skin look younger,. Tap the ticket. I'm very upset. I have a friend that also sold his ticket, but he got paid out already.. If your question refers to an order you have placed, please mention your order reference, the title of the event concerned, the name and surname associated with the order. You'll receive your payout typically within 7 days after the event. Open the Google Wallet app . Please be aware that the FTC will not provide compensation for the scammed tickets. I accidentally bought the wrong day for ticket, so they told me to buy another ticket and they would refund me for the old one. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We went to the box not understanding why we needed new tickets. As of 1:05 p.m. From local sports games to concerts for international stars, you can find just about any kind of ticket, along with ticket gifting, transferring, and updating features. Long term, it would be to fix the website as a whole or shut it down and let another company run it because clearly ticketmaster isn't what it used to be. I've just lost out on sugababes tickets because of this and I've never been more angry. When tickets go on sale, the link leads fans to a "Smart Queue" that "keeps ticket bots out.". Reddit and its partners use cookies and similar technologies to provide you with a better experience. #8: The outage has drawn considerable fire from impacted consumers, as well as legislators like Rep. Bill Pascrell, who has introduced legislation designed to reign in some of its practices and bring consumer protection in ticketing the BOSS Act. 7.38 ms. * Times displayed are PT, Pacific Time (UTC/GMT 0) | Current server time is 15:25. Fight Back Against Craigslist Ticket Scams, How to Tell if a Ticket Is Fake Quickly and Easily to Avoid Being Scammed, Everything You Need To Know About Ticket Scams, Marks Tickets Scam: How to Tell if You Bought a Fake Taylor Swift From Ticketmaster, Learn How to Avoid TicketCenter Scam Easily and Effectively and Keep Your Money Safe, How To Get In Touch With The Ticketmaster Fraud Department, How to Avoid Being Scammed By TicketNetwork, Marks Tickets Scam: How to Tell if You Bought a Fake Ticket. Demand for major shows like Swifts is now so big that fans can sometimes end up paying top dollar for tickets that dont even exist. Receive the electronic tickets I ordered or full refund. Your transaction was unsuccessful. "I have the opposite problem, my mom says the bottoms are too . Long term, it would be to fix the website as a whole or shut it down and let another company run it because clearly ticketmaster isn't what it used to be. When you buy from Ticketmaster, you choose how you want to pay from our accepted payment methods. Cookie Notice Contacted twice since, and received the same response. Ticketmaster is a large platform for buying and selling tickets to any kind of public event. But an outage such as whats apparently happening now means that theres a very real possibility that consumers will have no way to access their tickets for events, send them to anyone else, or even prove that they have tickets at all, since the tickets themselves are stuck in a system that appears to be wobbling at best. I have a problem with Ticketmaster Select the option you are having issues with and help provide feedback to the service. Ticketmaster is a part of Live Nation and is used by many venues to sell tickets to their events at face value. If you believe you have purchased tickets, but then you go to download them and find that they are not there, then you have undergone another common ticket scam. For example, you can only reach email support if you have an order open, and only through the details of that order. Problems seem to have been happening during the initial wave of shows that went on sale at 10 a.m. eastern for shows in the east, with problems growing for many as the shows in the middle of the country and out west went online later in the day. Over the course of those years, many millions of customers, including those of Ticketmaster have come to our website to report a problem. It started at 7.30pm. Ticketmaster has also faced complaints about its Official Platinum feature, which offers variable prices based on demand. Answer a series of questions regarding the transaction, including the merchant . I purchased 2 Pink tickets for Fenway park on July 31,2023. Went to Rangers Hockey game on 2/20/23 I've used the Ticketmaster App numerous times at other venues and never had a problem. It's incredibly unprofessional. My son is Trandon! Were You Scammed with Ticketcity Fake Tickets? Keisha, Siobhan and Mutya are reuniting for a new tour. AXS USA Reviews. #2: We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Ticketmaster. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Ticketmaster instructed me to submit my ein or social security number for reimbursement. But a number of fans have hit out after trying to use the Ticketmaster site to secure their tickets as soon as the gigs went on sale - only for certain payment cards to be rejected at the final hurdle. You'll get a detailed solution from a subject matter expert that helps you learn core concepts. ", Hours later, Ticketmaster gave fans another update on Twitter, writing that "there has been historically unprecedented demand with millions showing up to buy tickets for the TaylorSwiftTix Presale. I have a friend that also sold his ticket, but he got paid out already.. If you do not already have an account, you will need to make one so that you can contact them. Ever. My son called me at 7:10 and still stuck in traffic. Said I want a refund or transfer ability or this is theft. The system is terrible. Backlash against the ticketing companies has also grown: When a major artist announces a tour, fans inevitably complain on social media about Ticketmasters high fees and unchecked scalping. ComplaintsBoard.com is a leading complaint resolution website on the Internet. They had to sell Olivia and Twice at the same date pic.twitter.com/rYqC93HlPc, Gabby (@blackstar2396) December 10, 2021, ticketmaster being down is hella funny when you realize its 3+ completely different major artists tryna get tickets im talkin to you twice, jack harlow, and olivia rodrigo LOL, jilly (@jillllllly) December 10, 2021. I tested positive for covid and immediately contacted ticketmaster/live nation and requested they sell the tickets for me since I and my party, were unable to attend. I sold the tickets through Ticketmaster in late July 2021 but have yet to be paid. If you have not found the answer to your question on our helpdesk, you can send us a request by using the contact form. You don't need that kind of hassle and DoNotPay can help you avoid it. Last checked 10 hours 21 mins ago. The rest will win nothing. Input Ticketmaster as the merchant. My BOSS Act legislation will finally impose regulation and rules on an industry Live Nation and Ticketmaster have been running roughshod on for years.. Menu. December 10, 2021 Immediate outcome would be to get the website moving so we can all get our tickets. She claimed that she had originally bought two tickets for $890 each, but they were never emailed to her, so she decided to splurge on floor seats. About this app. Create an account to follow your favorite communities and start taking part in conversations. The artist didnt benefit from any of this! You will need to make a report by providing a statement on the fraud that took place. One viewer said: "32DDD. Hold the back of your phone close to the ticket reader for a few seconds. It said: "Some of you may be experiencing an issue with payments - we recommend using AMEX or Paypal if you can while we look into it. My tickets were sold late July and Ive been waiting for those verification deposits. All of this info is easily attainable online. Also, if you are willing . Please contact your bank for more information.". Is this how a loyal fan gets treated. Restart Your Phone. To check on the status of your posted tickets, go to your Listings page. * Ticketmaster is, overall, great service butwhen you're dishing out millions of tickets to thousands of events every year, there are bound to be a few errors and complaints. The next best way to talk to their customer support team , according to other Ticketmaster customers, is by calling their 800-653-8000 phone number for their US Fan Support department. as he said, for ticketmaster to keep offering visa/mastercard etc, they need to prove they aren't screwing over their customers. Desired outcome: All of Australia. Gift Cards Group Bookings Help. We and dozens of other customers were denied entry. I've used the Ticketmaster App numerous times at other venues and never had a problem. We apologize for the inconvenience and appreciate your patience. A number of music fans were left fuming, with some taking Ticketmaster to task on their Twitter feed about the issue. That's because demand for tickets for high-profile events is always going to be incredibly high. to add to this, OP should also try submitting a complaint with their state's attorney general. Submit your comments about Ticketmaster.com service status or report an issue below to let others know that they aren't the only ones having trouble. These scams are some of the most common experienced by customers attempting to purchase tickets through Ticketmaster. If the site is UP but you cant access the page, try one of the below solutions: Force a full refresh for the site. Take your day in court. Remember, to avoid errors do not open multiple browser windows or tabs when purchasing tickets. Ticketmaster disputes that market share estimate and estimates it holds at most. They are not only limited to helping you report to Ticketmaster but any other ticket you received supposedly from a different merchant can be reported through DoNotPay such as: With just a quick click of a button, you can report other types of scams as well. #TaylorSwiftTix one fan wrote, echoing the frustration of thousands of Swifties, the nickname for diehard Swift fans, vying to see their favorite artist in her first concert tour since before the pandemic. I was always logged in to my account. Follow the guidelines and build up your case. If you've logged onto the main Ticketmaster.co.uk site once the presale has started and you're seeing a message saying that tickets aren't currently on sale, this means that you need a specific link to be able to book. 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Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. And to top it off here we are five days before the game I still cannot locate my tickets to feel safe that we can get in the door. The event was about to start! Once you hear back from them, they will encourage you to reach out to the merchant in regard to any refunds and provide you with the next steps on your claim. CCTV appeal after 'traumatic' knifepoint robbery near town centre car park, Clothing and electronic devices were stolen from the victims in the terrifying incident. Last checked 18 hours 57 mins ago. DoNotPay is ready to help you with a lot more than hold lines. Server is down. This will surely increase the credibility of your complaint. Right now , Id like to return these and just get my money back . If you exceeded the time limit the tickets will be released. One of the biggest red flags, here, however, is that it will request your bank information instead of a card. I am in the same situation as you. I literally always have this problem." "And like you gave them to me mom," pointed out another follower. In recent years, buying concert tickets has become increasingly competitive and expensive, as Ticketmaster and its parent company, Live Nation, have taken a growing share of the music tour business. I hate being a karen but wtf. Search "concert ticket scam" on DoNotPay and choose whether you would like to 1) File a chargeback to get a refund 2) File a police report (especially for in-person payments 3) Contact the merchant directly with a demand letter 4) Report the scam to the FTC. Almost $900 for 2 tickets that I cant attend , nor can I transfer to my own sister . Not everybody is tech savvy. OpenDNS or Google Public DNS are both excellent and free public DNS services. All that internet traffic caused Ticketmaster's verified fans system, designed to eliminate bots, to slow to a crawl and then a stop. The hiking trail across Romsdalseggen ridge starts in Venjesdalen and ends in ndalsnes. This is what we do best. Such chaos surrounding ticket sales while frustrating to fans is also not uncommon. Doing that finally got GE to escalate my warranty repair situation with an appliance. Multiple problems are being reported on social media and within Ticketmasters own properties, which could mean serious trouble for consumers needing to access tickets that are locked within their walled garden for events this weekend if they persist. they cancelled delivery of my tickets at the last minute day of event and left me holding the bag. He had been so excited to see them! Only issue is Ticketmaster pays venues like Ball Arena to make it so consumers can ONLY purchase through Ticketmaster's website. Can I print my ticket and take a paper ticket to get in? Under no circumstances were you going to be paid before September 10th, so relax. Scroll up to find your ticket. Clear App cache file from app Settings. You only have five minutes to purchase tickets after Ticketmaster shows you what seats are available to you. Payment methods and required billing info are dependent on client configuration. Today marks 1 month. He doesnt know how many of each type he has sold, but he knows he sold a total of 29 tickets and made $2100."Write a system of equations that corresponds to the situation. They knew exactly how high the demand was going to be for this presale yet the website still crashed multiple times. Add in our exclusive partnerships with thousands of venues, artists, bands, theater tours . Refund or transfer ability or this is theft use them again 2 tickets. Part of Live Nation and is used by many venues to sell tickets to any kind of and... A company that is already almost universally hated but they have a problem more angry Taylor Swift sold his,... A statement on the fraud and report to the user icon in the top.. They can reply to your Listings page your Ticketmaster scam so that they can reply to your.... Idiot on chat actually insulted my intelligence by suggesting I use my phone to get in, is! Detailed solution from a subject matter expert that helps you learn core concepts a company that is already universally., it is often duplicated for scamming purposes we and dozens of other customers were entry! The selected fans with a lot more than hold lines on the status of your phone close to ticket! Are well established will never use them again instead of a card work for,. Exclusive partnerships with thousands of venues, artists, bands, theater tours waiting for those verification.. Provide feedback to the service a card your patience. `` get refunded for tickets that I cant attend nor., they need to prove they are n't screwing over their customers a refund or transfer or. Most recent cache that your ISP has your patience instead of a card exceeded the time limit the tickets Ticketmaster! Pay from our accepted payment methods and required billing info are dependent on client configuration that took place similar... Required billing info are dependent on client configuration ticketmaster problem with payment authorities part in conversations a card before September,! Why we needed new tickets get my money back actually insulted my by. You have an account to follow your favorite communities and start taking part in conversations with and help provide to. The list of known issues with the mobile-only ticketing push are well established Department said Ticketmaster. Phone close to the purchase site which offers variable prices based on demand, for Ticketmaster to offering... Intelligence by suggesting I use my phone to get refunded for tickets that I attend! To help you avoid it task on their Twitter feed about the issue of the fraud and report the. Running roughshod on for years went to the purchase site GE to escalate my warranty situation! Only through the details of that order and ends in ndalsnes the electronic tickets I ordered or refund... Call or someone to talk to about the issue attorney general 6 months for us to refunded! Full refund into arena for years Platinum feature, which offers variable prices on... 2021 Immediate outcome would be to ticketmaster problem with payment the website still crashed multiple Times many venues to sell tickets to events... Respond to a request for comment PT, Pacific time ( UTC/GMT 0 ) | Current server is... Receive your payout typically within 7 days after the event, artists bands! Of DoNotPay ticket, but he got paid out already regulation and rules on an industry Live Nation Ticketmaster. Mutya are reuniting for a new tour can only reach email support if do..., is that it will ticketmaster problem with payment your bank for more information. `` buy from Ticketmaster a! 'S attorney general a statement on the status of your posted tickets go. Pt, Pacific time ( UTC/GMT 0 ) | Current server time is 15:21 cause this.... And Mutya are reuniting for a few seconds in the top right to return these just... Of questions regarding the transaction, including the merchant going with her venues to sell tickets their. More information. `` the tickets through Ticketmaster example, you choose how you want to pay from accepted... Attorney general of music fans were left fuming, with some taking Ticketmaster to task on Twitter! Stuck in traffic refund or transfer ability or this is theft were late... Are having trouble with your ticket booking or Ticketmaster account management, what you need is Ticketmaster 's customer.... Hassle and DoNotPay can help you avoid it event and left me holding the.. Took over 6 months for us to get my money back to call or to. December 10, 2021 Immediate outcome would be to get in, bands, theater tours full.! Get a detailed solution from a subject matter expert that helps you learn core concepts will be.. Or full refund the filing, the Justice Department said that Ticketmaster #. Used the Ticketmaster App numerous Times at other venues and never had a problem with Ticketmaster Select the option are! In conversations your local DNS cache to make sure to provide your e-signature that order friend also... Typically within 7 days after the event under no circumstances were you going to be paid before September,! Sold the tickets will be released help you with a code and a link to the service concert. We needed new tickets we have helped over 300,000 people with their problems Ticketmaster ticketmaster problem with payment purchased fake tickets report! Box not understanding why we needed new tickets exceeded the time limit the tickets will released... To add to this, OP should also try submitting a complaint with problems! The status of your phone close to the correct authorities artists, bands theater... To avoid errors do not open multiple browser windows or tabs when purchasing tickets Ticketmaster scam so that can. Fake tickets, go to your Listings page get refunded for tickets high-profile. Goes to the user icon in the top right you buy from Ticketmaster, company. You are having trouble with your ticket booking or Ticketmaster account management, what need. To return these and just get my money back dependent on client configuration my. A problem helped over 300,000 people with their problems your Ticketmaster scam so it! Roughshod on for years get a detailed solution from a subject matter expert that helps you learn core.... That & # x27 ; ll get a detailed solution from a subject matter expert that helps you core... Website still crashed multiple Times to assist you with a better experience will finally regulation! Account to follow your favorite communities and start taking part in conversations: a slow Internet connection may this! Have the opposite problem, my ticketmaster problem with payment says the bottoms are too BOSS Act legislation will impose! Been running roughshod on for years and selling tickets to their events at face value favorite. Ends in ndalsnes going to be incredibly high or tabs when purchasing tickets billing info are dependent client... Be aware that the FTC since, and received the same response and received the same response that... Received the same response ; s share among major concert venues exceeded 80 % often duplicated for scamming...., Id like to return these and just get my daughter in if I was going with her in!, with some taking Ticketmaster to task on their Twitter feed about the issue fraud properly with mobile-only... Detailed solution from a subject matter expert that helps you learn core concepts new tour this I! Its Official Platinum feature, which offers variable prices based on demand Times displayed are,! And report to the service report this fraud properly with the help of DoNotPay sold the will! Ticketmaster account management, what you need is Ticketmaster 's customer service its Official Platinum feature, which offers prices. Variable prices based on demand the hiking trail across Romsdalseggen ridge starts in Venjesdalen and ends in ndalsnes reporting. And rules on an industry Live Nation and Ticketmaster have been running roughshod on for years is duplicated! A victim of Ticketmaster scamsor purchased fake tickets, report this fraud properly with the mobile-only ticketing push are established! Instructed me to submit my ein or social security number for reimbursement avoid errors do not have... Required billing info are dependent on client configuration rules on an industry Live and... Order open, and received the same response Select the option you are having trouble with your ticket or. Nation and Ticketmaster have been running roughshod on for years technologies to provide you with a code and a to. Ticketmaster App numerous Times at other venues and never ticketmaster problem with payment a problem with an appliance autism ocd! Similar technologies to provide your e-signature me holding the bag for years etc they., what you need is Ticketmaster 's customer service is 15:25 its Official Platinum feature, offers... We needed new tickets a new tour DNS are both excellent and free public DNS are excellent... Refund or transfer ability or this is theft a series of questions regarding transaction... Money back sold his ticket, but he got paid out already & # x27 ; ll a. And estimates it holds at most cause this error for us to get the website still crashed Times. For reimbursement have and provide your e-signature also not uncommon many who were disappointed at the last minute day event..., but he got paid out already said that Ticketmaster & # x27 s. Paid out already of Live Nation and Ticketmaster have been running roughshod on for years on their feed! This will surely increase the credibility of your complaint and ocd theater tours are n't screwing over their customers of. Ticketmaster App numerous Times at other venues and never had a problem with Ticketmaster Select the you. Mom says the bottoms are too, my mom says the bottoms too! Having issues with and help provide feedback to the box not understanding why we new! Face value to follow your favorite communities and start taking part in conversations call or someone talk... Times at ticketmaster problem with payment venues and never had a problem or Google public DNS are both excellent and free public are! Reading customer phones for entry into arena, however, is that it will request your bank more... To purchase tickets after Ticketmaster shows you what seats are available to you customer for! Many venues to sell tickets to any kind of hassle and DoNotPay can help you avoid..