Why is my DHL shipment on hold in Hong Kong? If your tracking information shows its location, this might result in it appearing in places that you wouldnt expect, but this will just be to avoid whatever was causing the delay. A typhoon could also occur while your parcel is in transit. The shipper. | Tips + Shipping Guide Inside, Delivery Exceptions | 6 Common Causes & How To Avoid Them, 10 Common Reasons For Shipment On Hold Status. I'm East Coast US if that matters. You are in Hong Kong, SAR China. The shipper or online shop can start an investigation for lost items. An On hold is eventually resolved within a week of its occurrence. For example, if the package is being held for inspection by customs, DHL has no control over how long it will take them to release the shipment.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'postalguidance_com-large-leaderboard-2','ezslot_11',107,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-large-leaderboard-2-0'); Similarly, in case of a natural disaster or bad weather and other such situations, theres pretty much nothing DHL can do to expedite the process. It is the carrier that issues the Arrival Notice. If these commercial documents are incomplete, the import broker must coordinate with both the seller and recipient to complete the requirements as soon as possible. Can You Live in One State and Have a Drivers License in Another? However, the blizzard might end by Monday evening, and crews may clear the roads by Monday night. Shipping regularly? However, in most cases, DHL holds shipments for no more than a day or two. It went as per the DHL report as follows: On Oct 24, 2013 I received a new invoice with a different ship date of Nov 12-14, 2013 and will be deleveried in 5 to 7 days after it is shipped. DHL Express Shipping Difference for Moore Park Beach QLD 4670 Australia . I dont think they have even dispatched yet,was told to wait for tracking Id say theyll turn into a welcome Christmas surprise . Tracking events usually appear 24-48 hours after receiving the Track and Trace ID. But the delivery time may lengthen due to unforeseen factors such as weather conditions, traffic jams, congestion at the airport, failed delivery attempts, and a few other factors. If this happens, then you will see on your DHL tracking information the message that your package is on hold. You may also be able to get an estimate of when the package will be moving again, but this depends very much upon the situation. Incomplete documentation or contact details reported by U.S custom clearance. A lost parcel should not appear as on hold for any reason, and being on hold does not increase the risk of your parcel getting lost. Lets get started.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'postalguidance_com-medrectangle-3','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-3-0'); When DHL places a shipment on hold, it means that the shipment has been stopped and will not be delivered until the situation is resolved. weather events, local disruptions like public holidays, customs or strikes. Delays in deliveries are frequently caused by errors in the recipients contact information. Particularly in the Middle East, social unrest can cause delivery of your package to be delayed. This is highly dependent on the source of the delay. Your shipment will be placed on hold until they are able to catch up with the backlog.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'postalguidance_com-banner-1','ezslot_2',106,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-banner-1-0'); Customs clearance is also a reason why DHL might put your package on hold. Read more below. If any of these commercial documents are missing, the import broker must work with both the seller and the recipient to complete them as soon as possible. Perhaps flooding in the area has stopped all traffic for several days. I HIGHLY recommend the services at US Global Mail. New Zealand. You will get a clear picture to find out where things went wrong. You are more likely to see the on hold status if you are shipping internationally, because many more of the common issues occur at border checks, but it is still very possible for the problem to happen within a country, especially one as large as the US. DHL delivery times are between 8 AM to 6 PM local time. It gets frustrating to check the tracking page on the DHL Express website with your tracking number only to see the same message there for days on end. In case of bad weather, earthquakes, fire, or the like, DHL shipment delays depend on how bad the situation is. Or call our DHL Global Forwarding office in Hong Kong on: +852 2218 6333. But if they have exhausted all options, the only thing they can do is wait for you to contact them. Because the on hold message is very lacking in details, you might be feeling confused and concerned, but often, the explanation is fairly simple. Customs clearance usually takes only around 24 hours. Showing our 5 star reviews. When this happens, they might need to attempt to find alternate routes or your package might just have to sit and wait until the social climate calms down in the area. Delivery time may be extended due to factors such as weather incidents, customs or backlogs. In case you needed the package urgently and your shipment gets on hold, you have the option to cancel the order. When is DHLs latest delivery time? In these cases, DHL is not able to move the shipment until the border reopens and they are given the green light to do so. Perhaps your package needs to make it onto a certain truck or ship to make it to its next stop along the way, but that truck or ship might be full. This happens when the driver who is carrying your package finds themselves in a family emergency or falls ill or other such issues. In rare cases, the delay could be caused by incomplete shipping information. In which case, your shipment has to queue up and wait for the next vessel that can viably take it to the port of destination and eventually, to you. swapping courier, passing through customs, etc. Welcome! Cancel anytime! This happens when a disaster has occurred that prevents DHL from getting into an area and making deliveries, or the disaster has affected DHL infrastructure. Through the websites Track and Trace feature, you would know where your parcel is. This change in route almost always leads to a delivery exception for the packages that are already on the truck or ship. This will give you a full refund for your shipment. However, once the message has been displayed for more than a couple of days, then it is time to contact DHL customer support. In most cases, there is no need for you to contact the shipping company. In any case, if your domestic shipment has been placed on hold by DHL, youll want to contact them and find out why. However, if your documentation is incomplete, it may take days or weeks for your shipment to clear customs. If improvements in packaging are necessary, the courier may request that you modify the packaging or may refuse the pickup. If you do not have a tracking number, we advise you to contact your shipper. For example, if a vessel can transport more cargo, the shipping corporation may tell the vessel to dock at a different port to collect more packages. Shipping from Hong Kong to the USA can take up between 20 and 43 days depending on the destination, form of transportation, and load type. My order was made Oct 4, 2013. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. If your tracking information reveals its whereabouts, it may appear in unexpected locations, but this is precisely to avoid whatever was causing this problem. How do I get my order that is on hold for 9 days now at DHL Hong Kong released. This is usually the best option if you need your package urgently and youre willing to pay a bit more for shipping. In the USA, DHL delivery hours range from Monday to Friday between 8:00 AM to 6:00 PM. However, this should not occur if you are sending legitimate goods and you have filled in the proper paperwork. Save my name, email, and website in this browser for the next time I comment. On hold is a very frustrating update to see, because you will often be left without any information about how long the package will be delayed for or when it should resume its journey. This can be a major delay in and of itself, but also because the delay is caused by factors outside the delivery companys control, there is no way of knowing when it will end. No matter how much you pay, DHL cannot overcome major issues like natural disasters and port congestion. However, if you have other shipping reference numbers, they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight). Their Virtual Mailbox is great to have while on the road. Remember that. Theoretically, an item can remain on hold for a long time, but this does not usually occur. Lots of info in the sidebar! Other times, DHL may place a hold on a shipment because they need more information from the sender in order to process it. This is usually the case when shipments are being sent internationally, as there may be additional paperwork that needs to be completed. This message from DHL means that your package is on hold for several possible reasons. If the delivery provider is unable to fix the original issue, they will usually find another way to convey it, and your shipment should be on its way again soon. The U.S. Customs can ask for additional requirements too. If your shipment has been on hold for longer than a couple of days, you may want to contact DHL to check on the status of your package. There are several things that can cause a delay in your shipping. DHL Hong Kong handles 10s of millions of parcels a year. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[728,90],'trackingadvice_com-box-3','ezslot_3',137,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-box-3-0');When you have got a message like DHL shipment on hold, you may feel confused about what to do. The problem with this is the occurrence of the domino effect. As a result, there will be a shipping delay. Please make sure you entered the correct tracking number in the correct format (explanations and examples of national and international tracking numbers are further up this site). This is because there are usually a lot of shipments during these times and DHL, as well as other carriers, find themselves overwhelmed. For anyone asking why is my DHL shipment on hold?, or what is the tracking message shipment on hold DHL, there are several possible causes for this delay. Thats why they hire a customs broker or what is also called the notify party.. Because youll frequently be left in the dark about how long your delivery will be delayed or when it will resume its journey. During times of war or other social unrest, it is unsafe for DHL to attempt to transport packages and goods through certain countries. You expect to see updates when the parcel arrives or departs from a facility and even when the package is in transit. Imagine that there is documentation missing, and the sender is slow to provide the additional information needed by customs. DHL may occasionally place a hold on a shipment simply because its being sent to a high-risk destination. Different events can cause these delays, including the following: Port congestion or route changes. | [Full] Travel Guide, How Late Does FedEx Deliver? Lastly, you can wait for DHL to resolve the issue and have your shipment delivered when its ready. DHL Hong Kong handles 10s of millions of parcels a year. In most cases, shipment on hold issues are usually cleared within 5 to 7 business days. Another worst thing that may cause shipment delay is a pandemic. 'Cause I'm on a Ghost Ship drowning my" Our Ocean Freight colleagues from DHL Global Forwarding will be in touch after submitting the form. If DHL is unable to find transport for your package, it will be placed on hold until they are able to do so. It might not be moving because it is held up in customs. More than 2 mobile phones, laptops and other small electronic items. This document is important in determining if the vessel complies in accordance with the rules of the U.S. Customs. After 2-3 days, the status of the package will become normal again. By Tuesday, things could be up and running like normal again. Find your contact, Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. This is somewhat a result of the reason mentioned above. In most cases, there is no need for the recipient to take any action as DHL will resolve the issue, and the package will start moving again. Additionally, if DHL needs more information from the sender or recipient, they may place a hold on the shipment. If youre bored of waiting in line for a delivery thats been on hold for a long time, you might want to think about getting an online mailbox. Mine has been on hold for a week now, I reached out to my seller and they said that DHL is reserving most of the space on airplanes for supplies to countries, leaving little room for personal items. All rights reserved 2023 Copyright HowChimp.com. Request a business account and profit from exclusive benefits. COVID infections have caused shortages in staffing that have prevented many carriers from being able to handle as many packages as they should. One of which is due to bad weather conditions, which we earlier discussed. India. Sometimes several shipments use the same tracking number. Living as digital nomads is challenging, especially if you also run a business. You are still able to proceed, but in order to best experience this page, we recommend using Edge, Firefox and Chrome. But then, like the other causes of delays, it brings inconvenience, especially if the shipment is strictly following a deadline. You are visiting this site with a browser, which might not deliver the most optimal experience. In some cases, DHL might remove this shipment status in a day. Overview. However, it is still worth asking, in case the employee is able to give you an idea about when the package will get there. The occurrence of a pandemic may be considered the worse scenario of all. While not very common, route changes can also lead to shipment delays. Among the details indicated in this document are the buyers name, sellers name, origin, and list of commodities for shipment. In general, once the shipment has reached our facility, a tracking event will appear. But it also says: Further Detail The shipment is currently awaiting the next available cycle. Dont panic; your package will resume its journey as normal when the courier reopens for business. Schedule A Pickup Anytime with MyDHL+ 100% satisfaction guarantee. For instance, if a vessel is capable of carrying additional parcels, the shipping company may instruct its vessel to stop by another port to load more packages. But DHL couldnt deliver it as it is too dangerous to be on the road. They also cannot control customs, and these are three of the biggest causes of the on hold delay notification. We do not use GPS-Tracking, meaning up to a few days may pass between a tracking event at the outbound gateway and the next tracking event at the inbound gateway. If your package is on hold because of strikes, it might stay on hold until the strikes end. In this instance, your best option might be to contact DHL customer care to arrange an alternate pick-up location like a nearby DHL ServicePoint. Moreover, there are times when changes occur deliberately as a cost-cutting measure. Shipment delay involving U.S. Customs is one of the most common scenarios, if not the most. The on hold message is often an indication that your package has stopped moving entirely, and is staying in one place. I travel around the world and US. The container ship may not have adequate space or equipment to safeguard your consignment. This is the BEST service around for mail forwarding. The exception to that rule is when DHL needs additional information from the shipper or recipient. Just noticed my tracking update today says "Shipment on Hold" with a red warning logo; the shipment has not yet left China, the last update being " Arrived at Sort Facility HONG KONG ." Is this fairly typical for the FormD T1 shipments or should I contact DHL? This happens when the shipper does not provide enough information to the carrier to have the package delivered successfully. If you contact DHL, it is quite possible that a customer service representative can tell you more about what is holding up the package. Second, double-check that all of the required paperwork is included with your shipment. Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. As soon as issues have been resolved, your parcel should start moving again. This could be due to customs officers deciding to conduct a second inspection, or it could be due to other factors. Port congestion is another explanation for the DHL shipment on hold notification. Although on hold is frequently the result of something that happened at a border (e.g., courier swapping, customs clearance, etc. Many will constantly refresh the tracking status to determine the latest update on the whereabouts of their shipment. Causes of further delays may include the following: To better understand the shipment on hold DHL message and why it occurs, lets take a look at several reasons for this occurrence. The consignment number and the package description should be submitted to the customer service. First, keep an eye on how long the on hold status message has been displayed. If you have done all of these things, you have no further control over the situation. Follow and include the details straight away to get the description of why and where it is on hold. In case you experience this, DHL will always be glad to assist you. Get a PO box online while maintaining a real street address. This should give them enough time to resolve any issues and get the package on its way. If this is the reason for the cargo delay, the shipping business is simply following safety regulations. Lastly, if you are shipping to a high-risk destination, be sure to include all of the necessary documentation. I have listed the reasons in order of the most occurring ones. What Should I Do If My DHL Shipment Is On Hold? If not, please contact your shipper or online shop. In case your package was held because of incomplete documentation, you can provide DHL customer care with that info and they will get your package en route as soon as possible. Same, but in Hong Kong as well. Remember too that you may sometimes see this message around the holidays, because DHL will not be operating on national holidays. In some cases, DHL might remove this shipment status in a day. Unfortunately, theres only one instance where you can participate in the process and get your package moving. A tracking number or ID is a combination of numbers and possibly letters that uniquely identifies your shipment for national or international tracking. It could be due to a number of different reasons. Your shipment will not be released by customs until proper and complete documentation has been received. In which case, the ship might not be able to leave the pier on time, or it has to make an emergency stop in another port until it is once again safe to travel. . You can find more information about customs on the website of your local customs authority. This usually occurs if your package is coming from outside of the USA. or Select a different location. A) On hold in Hong Kong (probably 4 days or so) B) Awaiting delivery from the damn DHL warehouse thats 5 minutes down the road (waited there for 5 days) Hoping yours gets to you quickly and safely! It is difficult to answer this question as the timeframe varies based on the specific cause of the delay. MyPostOfficeLocation.com is not part of, or affiliated with, the official United States Postal Service (USPS), DHL Shipment On Hold | 10 Common Causes Inside + What They Mean, Your DHL parcel shipment might get delayed when there is a change in the shipping route. A "DHL shipment on hold" message means that there will be a delay in the delivery of your package. When a delay occurs, DHL gives you a warning by telling you that the shipment is on hold. If you can afford to wait a few days, its best to just let DHL sort out the issue and have them deliver the shipment when its ready. While this may be advantageous for shipping companies, it, unfortunately, creates scheduling problems. Emergency Situation Surcharge Adjustment - Effective April 10, 2022 . In the insurance industry, examples of Acts of Nature are bad weather conditions and other forms of natural disasters. You are visiting this site with a browser, which might not deliver the most optimal experience. 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