We picked several items on sale and she was pleased we got a good deal rather than trying to up sell us. My wife has an advanced degree and runs a business, she's not an idiot besides the fact that you shouldn't speak condescending and rude to anyone regardless of their education/employment. We were very impressed with the service we got from Lisa and Rebecca. bcb_flux 6 yr. ago. Price Range Comparison. Asked for service. Within a week of delivery the right side of recliner became loose. We can't wait to receive the sofa. I also got the fabric protection. By awarding ONE STAR my review may make shoppers take notice. it means two possible things; the store knows they have a good product and they won't lose money the rare time they have to service them, or that the manufacturer reimburses the store for the same reason.Best and flexsteel are not the end all list but the 2 best in my personal experience. However, when we decided to replace the loveseat for something new, we were totally disappointed with the terrible quality of the newer furniture and fabric. Once received I was to call for service. They use a third party company that has no vested interest. No complaints. Josh said he's seen better and he's seen worse (?!) It's definitely decent furniture. I purchased a $2000 powered rocker Recliner as an order from the factory. Really satisfied with our purchase. I highly recommend Flexsteel. One month after warranty expired. Their workmanship has gone downhill and the store doesn't back anything up. Our are really the colors which are best by using these sofas. We have a recliner that we have been calling them off and on for a year. I have been trying to get my lazy boy rocker repaired for 9 months. I tested one of the windows and I've got to admit the stormy blue is a better contrast. The delivery was on time and professionally installed. Ive had to pay $160 twice for service calls and then pay to ship parts. Treated us like our sale mattered. While customers have had mostly positive feedback about quality, there is some mixed feedback recently about longevity in some cases. Really enjoyed shopping around the store with her. However, we aren't fans of leather seating, so ours is fabric. Ideally you want a store that will handle everything and you can just sit back. We filed a claim. We got excellent and friendly service from Linda Evans. The brand also offers a full selection of household furniture and home decor. Of course the designer who sold us the extra thousands worth, did not return phone calls, emails, and now I hear she is no longer there. Furniture took about 2.5 months to arrive, which was a bit longer than I expected, but not really a big deal. My bad for accepting. The center front cushion of our couch collapsed in less than 3 years. I could not find contact info online. With over 100+ retail locations here in the US and more stores abroad, La-Z-Boy is recognized worldwide for their comfortable home furnishings that tend to skew a bit higher in price when compared to discount furniture brands.When it comes to customer experience and sentiment, many long-term shoppers of La-Z-Boy products are satisfied with their pieces. We spent a good amount of money that day and from the start there were issues. Came in to purchase a recliner for my mom. sjharris53.oh I love your chair! Go get a Flexsteel instead! If the item is "stain resistant", why do I have to remove a bunch of stains when it is delivered? The whole thing is a messy but smells brand new. Do not order if you expect to get a timely order. Paid in full but had to wait nearly six months for "assembly." Delivery finally arrives, some guys come out and slap the pieces together like legos. I would be careful about purchasing another la-z-boy !!!!!!! I went to the Bakersfield store to find a chair similar to one my husband had just purchased. I'll probably buy the couch later after I get some funds together and I'll buy it from Minh. By the early 2000s they made one of the worst recliners. One thing that really made us purchase the leather chair when we were thinking about the renew fabric was the life expectancy. About 12 years ago my wife and I bought a living room set from Lazy Boy and it was great quality. I purchased 3 chairs and a sofa fall 2020. Chair Should Have Been Replaced Immediately Without Jerking Around This Repeat Customer. The first fixer (1 month wait) was a non-show. The experience dealing with La-Z-Boy has been awful from the start. Paid more but has life time warranty on everything. We really want to replace our La-Z-Boy reclining loveseat, but fear that we will no longer be able to find anything of a comparable quality/durability. I called it in to have someone come and look at it and fix it. The original delivery date was "approx end of May". The noise is still unacceptable. DH uses it daily and he is hard on furniture but his recliner looks as good today as it did when we bought it. Almost all store charge a trip fee, but some don't. It still works perfectly though it needs recovering. My furniture store said England would not allowthem to return it. LAZY BOY VERY POOR QUALITY AND EVEN WORSE CUSTOMER SERVICE! I have a throw and two pillows on the loveseat. Made it more fun and enjoyable. I was told that they would call me to schedule a time. Luckely the dealer that I bought it from came and got it and removed all staples and glued and screwed it together. Furniture is very nice quality & we love being able to customize the fabrics. Delivery is awful, and the quality is terrible when it arrives. Lazyboy just didn't hold up well for my DH. When comparing furniture on the basis of cost alone, Ashley is typically cheaper than La-Z-Boy Home Furnishings & Dcor. Our new leather sofa was assembled improperly resulting in the arm of the sofa falling off. My mom even said you can now notice the drapes. We bought two Lazy Boy recliners in 2001. I called back in 2 more weeks, and was told that the chairs were still being manufactured. I've discovered that only covers parts. Assured by four furniture stores that England was a qualityfurniture maker owned by La Z Boy. Both of the La-z-boy recliners that I've had gave me problems. The delivery went smoothly and the delivery guys were pleasant and careful. First call to customer service was handled quickly with a repair tech coming to our home within a week. We decided we wanted a matching side table to our coffee table. It also prevents us from using a coffee table. We Owned Our 'New' Chair Over 2 Months Before Fixed. Get La-Z-Boy's Latest Online DealsUnlock The Coupons. Thank you Linda! I can't stand high pressure sales people but this was just the opposite . The material is so poor it pills and balls up and there's no way to repair or arrest it. Next, Icontacted La Z Boy and was given a Case number and was requested to write up myissues and send pictures. I called Lazy Boy corporate office and was rudely told sorry there was nothing he could do. Came in to look for some new couches. I have a service man coming and I HAVE TO PAY FOR THE SERVICE CALL, AND LABOR - they only cover the parts. Had to request it be delivered. But I had a great experience here, so good I may come back! I wish this kind of customer service would be found everywhere I need to shop. Lazboy 1.8 Southern Motion Furniture 1.7 Needless to say, we won't risk making another La-Z-boy purchase. I called for service, after waiting for very long time, and created a work order. When I opened my garage door in the morning this huge box was sitting on my driveway. The response was essentially they do not pick up old furniture and that I should have (perhaps) gone to the SF location. We are thinking of buying a recliner so that he is at least able to get some sleep on those nights. As of today, I still have no sofa. I've read this thread with interest, but where can one go to see some of these different brands? Long story short, the brand no longer represents itself honorably. This is my 1st ever La-z-boy purchase. Way to go William (the store manager) you lost a client over $15 discount, such a smart business move! Overall, customers have good things to say about comfort and delivery, with some exceptions around perceived quality and durability. Moving into a new house and stopped in to the La-Z-Boy store to look at sleeper sofas and dining room sets. We walked in and two of the female employees were sitting at an open break room in the back and turned and actually laughed at my husband and I. Super big selection to chose from. In the end, I would not hesitate in coming here again whenever I decide to make more upgrades down the road. Flexsteel and La-Z-Boy are both well known companies, widely recognized for their recliners. Will not go back and will not buy another. The chair is about 6 years old and I've elected to make do with it until I replace it with a much better quality chair. No one is acceptingresponsibility. Frustrated and angry this is the first time I've written a negative review but I feel like people really need to know that lazy boy is not the company that they either used to be or they say they are. The rug was staged with model furniture when I viewed it, which hid the actual state it was in. They called to let us know that we could go pick it up. They definitely get 5 stars! Either color will add a neutral elegance to your home. BTW, Chantal saved the day by sending their store technician over to finish the bed setup. DO WHAT???? You would be wise to steer clear of these stores. Loved Shane Fleishour, he was in sales but has a good eye for color and detail. We have bought from them in the past and absolutely love their service and chairs. We were told "good luck" by the delivery people when they said we had to deal with the salesroom to have the matter resolved. This is not one of them. She helped us pick out a great style & fabric for our room. There are other MUCH LESS expensive brands out there that hold up to quality and customer service and I would buy from again in a heartbeat! Needless to say, I was very happy with my experience at this store. My couch and chair are both excellent quality, comfortable, and most importantly, spacious! Bought sofa and love seat. It's a $2400.00 leather couch. Another 30 days passed and the new set arrives. first bladder mattress with a 5 year warranty lasted a year before the baffles failed. Top Rated Best Home Furnishings Vs Lazy Boy 1 Christopher Knight Home Neville PU Push Back Recliner, 2-Tone Brown 1 Buy Now Normal: 38. Mike from service talked down to my wife and told her she didn't understand the product and maybe she should "google it." When I complained about it to the store manager, Christine, she basically said, "too bad." Many options available. The biggest bang for you buck in the cheaper area would be Ashley, or lane. Norma is very kind and helpful. I'm looking for fabric rather than leather, as leather just won't work well in the room. As far as I am concerned Laz-Boy leather furniture is not with the money. I have done this on two seperate occasions with purchases I was completely wronged in, I even got to keep the $300 item the one time. ENGLANDFURNITURE IS AWFUL. Multiple calls and visits to local store over course of 3 weeks trying to get chair removed from my house and replaced . store to find out how much longer . Eric Bray was 10 stars. The reason for one less star is for delivery. This was at no extra cost. You will be sorry if pay top dollar for this skimpy frame with cushions that will not be firm for long. Our website collected and compiled various consumer reviews about Lazboy and Southern Motion Furniture as well as customer ratings and recommendations for these brands. Model Fortune Laztime Full Recline. She was of great service and has good taste and recommendations. Really close to food and shopping. La-Z-Boy's recliners are built with a double-locking footrest mechanism that eliminates startling footrest dropping. I was greeted by Minh, the store manager. Much to our surprise they also have many styles of sofa's, love seats, and chairs. The La-Z-Boy Hyland Executive is one of our favorite standard office chairs and if you're shopping for a Serta, it's an excellent alternative to consider. I replaced two missing bolts (I actually gave him one of my bolts) and was ready to leave but showed him that he made the couch worse. Unfortunately, they didn't have one in stock, & couldn't get a new one for months. He loves the chair and I love that I finally have a chair that looks so good in the living room! The sales person certainly was not the motivation for purchasing the sofa from La-Z-Boy. The photos speak volumes : [https://www.houzz.com/discussions/quality-of-flexsteel-sofas-dsvw-vd~2366432?n=143[(https://www.houzz.com/discussions/quality-of-flexsteel-sofas-dsvw-vd~2366432?n=143). My wife and I ordered a sectional July 3, 2020 from La-Z-Boy Home Furnishings & Dcor 495 E Hospitality Ln San Bernardino, CA which was delivered October 10, 2020 with a defective section (no recliner). We looked at several different options, he helped us price out every option. We are two elderly people and the chair is never mistreated. Went to Lazy Boy today to get new recliners for the house. She gave us all the time we needed to find just the right chair. The company has moved from being a high quality North American producer to a high-pressure, high-priced provider of junk, trading on the past name. Now, did they work hard and get all the furniture inside ok, yes but there was definite attitude and not very professional. She wasn't pushy and was very down to earth. We were helped by Michael. I appreciated his attitude and professionalism. (Aspiring lawyers would have a field day with this deception, but I am sure some "LaZ" fine print is buried somewhere.) I'd stick with known brands as the mechanism needs to be of good quality. Met my salesman Casey. Thanks. Thanks Patty, Kim & Dennis from Novato. This time it was two non-reclining chairs. We had a repair guy here twice and he simply stuffed more foam pieces in a cushion making it MORE lumpy. Double-Locking Footrest. Shame on you lazy but heads. If you have a bank that is willing to accept your claims of fraudulent transactions, you are very fortunate! I then was told I would receive a call within a week. It is like the check is the mail deal. Surely stockholders will not letEngland continue making shabby leather furniture. Its now 16 weeks and we may get some of our furniture, then fly back to the condo that sits empty while we sit in our empty place waiting. As reported in the January issue, Ethan Allen's Preston 207693 sofa ranked first in the magazine's comparison of frame construction, cushions, spring support, upholstery quality and other factors.. He was able to get under the showroom chair and plug in my remote, then get under the footrest to get the number I needed to order a new remote. My two year old leather recliner is ripping on the seams and a spring has broken and punched through the leather in the back. We went home and thought about what we wanted to do. The showroom was so nice and you could tell that Matt really knew his product and enjoyed his job! While I continued to ask him to hear me out he was simply not interested in wasting his time. 3-position locking legrest for added safety and support. Practical due to the many available retailers. I own both Hancock and Moore and Bradington-Young recliners. After the sale we had poor customer service and for what should have been handled at the salesperson level we had to go to the district manager level to get many of the basics such as furniture arrival and delivery done. By comparison, on two separate occasions in recent years we've bought La-Z-Boy chairs (first a pair of recliners, then a pair of gliders), which have proved to be sub-standard. Very helpful and friendly, got me every discount he could. . I'd rather sit on my floor!!!!! Whether it's waiting room seating or a home office chair, seats for a family/living room or a reading nook, La-Z-Boy has chair options that can be customized to most shoppers preferences. We have been told it is normal. My husband and I went in on Saturday and Sherry was our salesperson. I will never buy from this company again. Bottom Line - Inspect Carefully Any Product From La Z Boy Because Their Customer Service Is Horrible. Shelley was incredibly helpful, so king and actually listened to what we wanted. My wife has been in tears. Nest place to buy in Modesto! He loves his older model Lazyboy leather recliner, which reclines nearly flat, and probably will never replace it. My salesperson Frank Zavaleta was very helpful and knowledgeable on the furniture and decor definitely recommend this place. Great quality, great service and a wonderful shopping experience. Sadly, the yoyo's delivered the wrong chair, [they said the box was mismarked, & this had happened before], & we wanted the right one delivered. Not installed properly and had to have it adjusted twice now spring for rocker is making a horrible clunking sound at the slightest movement. WE are very disappointed in this product. LaZboy quality has dropped in the last decade. Bought my last one from this showroom. We just bought a new Lane and really like it. so since we couldn't get them to look at it we came home and my husband cut new board and fixed it himself. We ended up taking the couch back to the Springdale store. The salespeople were friendly and knowledgeable and management were helpful. The furniture is like no other. The frame itself has just broken! The week that La-Z-Boy was scheduled to deliver I called, and they gave me the delivery date of June 9 (which was only a week later than the original estimate). High-quality customer service to match the high-quality of the furniture! No more lazy boy. I would not recommend buying a Lazy Boy product, if something goes wrong you cant get them out to repair them!!!! Really mad at ourselves for not paying much less for a better quality couch and loveseat. Who knew La Z Boy was still in business? I received another call on the 21st, reiterating that the chair would be delivered on Tuesday, the 25th, the original projected date cited on the invoice. I only did business with this national chain's local store because 1) they had a Labor Day "sale" going on (although their sale prices were not low, hence the $$$), 2) they offered a zero-interest finance program, albeit a short one, which I needed for financing the purchase over an extended term, and 3) the size and style of sectional sofa - and its standard fabric - that I needed was carried only by this company and no other local furniture store. I have a lower back problem and this chair is the only one that fit me best and relieved my back.I still like the mechanical features of the Lazyboy best! We are so excited to move home and enjoy our new furniture. Also unless you have lots of free time to accommodate store designer schedules don't be fooled that Lazy Boy provides quality in home design services. Home in an hour! Oh by the way, they no longer use this fabric. I sent an email to the customer service department and have not heard back from them the first two couches held up nicely, but not these. I stepped in and knew exactly what I was ordering, fabric color too. Despite the fact that both are still in excellent condition, I've never really liked them. Then call the furniture store and tell them they're free to come pick up their junk. We were greeted by the store manager Michael Martinez, he pointed us in the right direction and gave us a quick rundown about the selections then left us alone to explore. Very helpful and triple checked measurements. 75*36. Came in and ordered a custom recliner (tripoli) with massage and heat and powered back and leg. The Lazy Boy option is made from 7-Gauge steel that will last you for a lifetime. This site's sole purpose is to help you make the decision faster and with more peace of mind. Read before you buy!!! Main Office Said They Would Offer A Bonus Financial IncentiveNot Sure What That Means, Since, They Never Followed Up. Rest assured, it will not be from a La-Z-Boy furniture store. I've read some comments here that Lazyboy is no longer a good brand to buy. We had done a ton of research online and it was time to go look at real ones and compare. Catnapper chairs use steel for a more durable frame while La-Z-Boy sticks with sustainable wood. Be warned - this stuff is now junk, but the price doesnt reflect it. She brought the order to sign. I hope she is being paid the kind of salary she deserves. I can have my feet on the floor and still have the back reclined a bit. The warranty is a scam. Answered every queation we had and made our shopping experience great. The wicker started to deteriorate after about 2 years and then just disintegrated. Sofa finally arrives at the end of Oct. the back on on recliner is not right and the leg support was dragging on the carpet. Frank our salesman was knowledgeable, helpful, and very kind. I strongly agree - La-Z-boy used to be a good brand, but they no longer are reliable. They also have tall recliners for any tall people in your family. Would have been better off buying cheap wicker chairs from Big Lots and just replace them every two years. After trying to resolve the issue with them, we are now mid August with a 'new' broken couch. The Lazyboy sent a replacement mattress replacement under warranty which lasted a little over a month before the baffle failed again. She helped us to buy one good lazy boy just for us! Trust me the long version is worse. I bought a chair last year, and yesterday I returned to buy two more. 50inch , seat size: 22*20. Never again. My husband is an Engineer, and he said the construction was great. Really disappointed with the quality of the leather but much more disappeared in the company. They convinced us of Lazyboys famous good name Leather reclinervoering terrible quality and no assistance for repair from the company, Worst piece of furniture I have ever purchased. Linda brought the order to sign. Shop elsewhere, don't buy here! As soon as I sat in it, I was in heaven. Each chair has only 1 arm because they are meant to be hooked together. However, there are some disagreements when it comes to to the in-store buying experience and percveived quality in some cases. I had voice mail they would ship parts after I pay the $13 shipping charge. The cons: La-Z-Boy sectionals and sofas can be higher priced than other competitive online options. My DIL borrowed it during both of her pregnancies because she couldn't sleep lying down. First history. Our reclining sofa and chair are by Best and they too still look great after a few years but DH rarely uses them. We love it. When I called back in 2 weeks, a different person told me that since the chairs needed to be manufactured, it would take 6 to 8 weeks, plus shipping time. Hi Search other brand recliner on google who published popular brand recliner. Two of the most well-known brands when it comes to quality furniture are Catnapper and La-Z-Boy. A new section of the sofa was ordered and shipped to my home. In my opinion, everything's negotiable. That's probably because they are so poor in quality at least that's my guess. Third purchase at this store. I bought a leather reclining couch and loveseat. We loved the location. He was clear and concise about the product and we can't wait for it's arrival. Ordered a $3000 electric recliner in black leather. From sectionals to mattresses, Bassett Furniture and La-Z-Boy have a wide selection of home goods. Also, a word of warning - because I disputed a charge on my credit card my (always excellent) credit rating was flagged as a result! Seems tome. We will definitely check out the different brands mentioned in your replies. Calling Comfort Care, their support system, is a joke. We used them everyday and aside from some sun fading, they are still in great shape. The salesman I dealt with gave me recommendations based on my needs. Tomi Webber was great . I had a recliner I had purchased some 15 years ago, chair is still in great condition, my point is if you want quality and great service go to Lazyboy. The receptionist stated that she would have him call me back. I'm reading all the bad reviews here and really am surprised.. She wasn't pushy like most sales people in furniture stores and gave us space and plenty of time to discuss what we wanted to order. 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