!Ordered Day 2 and 8 tests. Our team will contact you to make the necessary arrangements. In short, would NOT recommend the company. Join the 1,619 people who've already contributed. The stuffs are so professional. Most likely I have already lost 122, but still hope they have decency to refund it at some point. Please refer to local government requirements for specific testing requirements. This company is useless. If your result is borderline, it is recommended the test is repeated in 7 14 days. Join the 1,619 people who've already contributed. If I will be fined by the authorities (I should have sent back the 2 tests because I had been abroad) then I will sue the company. sent number of emails, no response, so had to order from another website.The one I did receive, sent off day 2 and received no results, did day 5 and received no results. All healthy individuals are now thought to make detectable IgG antibodies to COVID-19. Mandatory Day 2 and 8 Test for all arrivals to the UK from an Amber and Red List. Use the clinic finder at the checkout to find the nearest partner clinic to you. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. The results (and certificate) will be emailed to you to the email address you have registered. !This is a supposed government approved company. | Read 941-960 Reviews out of 1,531 During this time I e-mailed and called them several times however nobody has responded (again I have e-mails and call logs to prove this).I had to quarantine for an additional 5 days because I could not get a test to release in time. Some big kickbacks for sure. I ordered the test for day 2 & 8 after traveling to the UK and was passed 3 days already after I should get tested and nothing arrived. Join the 1,619 people who've already contributed. cant even get hold of them .. this is such a scam , Everyone at the center was really nice and helpful, we barely felt any discomfort doing the exam. We promise to answer all queries at the earliest convenience. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Cost us in terms of money, stress and time. Only three arrived. Join the 1,619 people who've already contributed. I sent a second email to no avail. All rights reserved. very bad customer service After completing the booking and paying the fee the company informed us that they were closing the centre based a East Midlands Airport, where we had made the reservation, 2 days prior to their test date. Don't trust them. Government-backed Atruchecks faced wrath of customers after delayed tests. Despicable people. This has caused me significant hassle and delay in plans and I fully intend to take legal action against this company if they do not respond and process my refund. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. to confirm my contact no -) Hope Atrucheck have informed them at least. I viewed the gov.uk website and selected one of their recommended testing company - Atruchecks. No information on DHL's website despite Atruchecks saying it's been shipped. THIEVES!! Find out how we combat fake reviews. I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. Your experience matters. Would select zero stars if possible. Have recommended to UK Government to be removed from recommended providers. Dont use this company. How many stars would you give atruchecks.com? Terrible terrible company do not use. All rights reserved. Over 600 tests. Customer services is non-existent. Never received my day 2 covid test. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. Please consider this message as receipt of your email. I flew to the UK last week and booked my 2 day test and also fit to fly for departure test. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. We use dedicated people and clever technology to safeguard our platform. I ordered a day 2 test for my uncle and it is now day 6 and just arrived. Calling Atruchecks useless is an insult to the word useless. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. On my complains got auto emails. Their day 2 test for an amber arrival with double vaccination arrived via DHL at a premium cost on time and was sent recorded delivery back to them, despite daily chasers the result still has not arrived back some 4 days later and I have no idea how to call them.update: 15days of emails went unanswered..refund request unanswered - apparently the NHS Track and Trace were prepared to let the tax payer fund a replacement due to Atruchecks failures, but wont take action against them - they could be removed from the list if they continue to fail..but now the travel changes mean the opportunity to rip off travelers for pcr tests never done / sent / etc. they have never responded to me.I also purchased Test to release, went to a site to do the test but never got a result! In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. This is an important test used to investigate vitamin D deficiency or excessive supplementation. - This test is for, and to be used by,people aged18 years and over. Another person arrived for testing they booked the day before. Very unethical and misleading. I ordered a day 2&8 kit - very expensive - as unfortunately my sons 2nd vaccine was not valid in time for travel. Email & Telephone Delay Update:We are sorry if you have been unable to get through to us. Here are 8 tips for writing great reviews. Verification can help ensure real people write reviews about real companies. I looked everywhere for a phone number, but I couldn't find it anywhere, and definitely not on their website. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. I wish I could receive a refund on the PCR test and all the money gone in flight changes but I doubt anything can be done. My husband and I needed Day 2 tests for our return to the UK. I booked 2nd and 8th day covid test on 10th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 20th September I am writing emails for refund which is not answered yet. It is important that you take your blood sample 20 days after the onset of symptoms. Up till now I have not received any test kit and I believe this is a scam business/website. They only give an automated response. Another person arrived for testing they booked the day before. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. But we did receive the below intimidating email at 02.51am from Atruchecks. They are horrendous and should be forced to pay all refunds. . 3. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Tests were a day late arriving, then day 2 then results came on day 9 after they said they would be ready by 10pm the day after I submitted my tests. Company said I would get refund within 28 days. Your experience matters. No results received as of 08.21 and again 18.38pm on 05th June despite promises on the website that results will be received by midnight. Hopefully you'll do the needful soon. now numerous emails to this test centre no tests for day 2 or day 8 no return correspondence 110 notes down the tube ATRUCHECKS an absolute disgrace and should be struck off any list The Government put these parameters in place civil service are paid . I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. Laughable and pathetic. Failure to submit results can incur a 2,000 penalty. Accredited for all airlines & destinations. They help you relax. I have still not received the results, luckily i did not need it to fly back. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. Suggested companies are based on peoples browsing tendencies. 24/7 trustpilot 5-star help line not taking calls any more. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. Your experience matters. . I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Your experience matters. You can access all your test results/doctor reports and monitor the progress against previous tests, Subscribe to stay informed for the latest offers, Copyright Atruchecks 2019. You will receive an email from us with your PIN number and ACTIVATION LINK for you to activate your kit and be able to download your certificate when the test has been received by the lab.4. My son and I gave samples for fit-to-fly test. Even Randox doesn't threaten to sue people who complain about it. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. Ordered covid tests. Avoid at all cost. Trustpilot Alternatives 1. Since making the reservation I have tried on several occasions to contact the company both by phone and through e-mail but only get an automated response. Similar to everyone else, ordered Day 2 and 8 tests. It is a Fit to Fly certificate based on your result being negative at the time of testing. Atruchecks covid19 Centre is certainly the best. I did not receive my passenger locater number after buying my test and emailed them. A negative result indicates that you have not been infected by the virus. - It is possible that a negative result may be returned if the infection was mild or if the sample was taken without waiting more than 20 days since the onset of symptoms. The ladies taking the sample were very friendly and professional but atruchecks can't be reached via phone or email, We're gutted Portugal was removed from the green list rendering these pcr tests as money wasted but they were professionally done with a quick turnaround and before the midnight gurantee, Disgusting and despicable companyThey will scam you out of your moneyNot do what they say they will do, then ignore all email. Three convenient options to collect your sample. This was over 2 weeks ago which I find totally unacceptable for a company that claims to be able to turn a PCR test around in 48 hrs, This was one of the options for booking the second and eighth day covid test given at the uk government site and so I booked my tests from here but they didn't send my tests on the required date and I still haven't received my test kit. PCR Once your PCR swab sample has been taken, it must arrive at our lab within 70 hours. Finger-prick blood. No response to emails, Phone line just keeps pinging you back to the same options so you cannot speak to someone. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Inform the Metropolitan Police of all incidents 2. Criminal practices in a time of national crisis. Could not reach an operator at their call center, emails not answered. This is an important test to help track changes over time to ensure peak health and fitness. I paid 121.99 including postage. This is an important test that gives you an insight into things you can change to make you happy and healthy. Email us with the subject header as PIN NUMBER2. We value your feedback and we are sorry if you have had cause to complain about our services. they charged 39 and a further 16 for DHL delivery Con 1. SCAM!! How many stars would you give atruchecks.com? Probably one of Matt Hancock's family or friends. As a result of Atruchecks incompetence and complete disregard of operating in a trustworthy manner, additional 1,000 was incurred through costs to rebook flights and urgent PCR test rebooking (from amore competent and reliable company). If visiting a partner clinic is difficult for you. Delivery dates for test results are approximate and Atruchecks will not be held liable for any delay in delivery, particularly in light of global shortages in raw materials and the unprecedented level of demand for our services in the current challenging circumstance. Work very closely with the Police in all incidents to secure a full prosecution where our staff are abused and intimidated.3. I think this is the legal action being taken mentioned on trustpilot! As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. When I asked for a refund three times! DHL was contacted too, but nothing was ever received to start with. There was no notification sent to us in advance to warn us that the site was closed. Ordering tests that are never received is leaving buyers empty-handed. Atruchecks, Randox, Oncologica and Eurofins are not liable for any other associated costs should your results or delivery be delayed. We also ensure all reviews are published without moderation. 24/7 trustpilot 5-star help line not taking calls any more. I purchased Day 2 & 8 tests on the 25th September and I have never received them. its 27th September (Day 4) the kit has not arrived yet.The payment has been done while booking. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. I did not get it at all. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). We also ensure all reviews are published without moderation. Join the 1,619 people who've already contributed. I paid for a covid test and no results were ever delivered. | Read 1,041-1,060 Reviews out of 1,531 I didn't accept it and asked for a refund. Day 2 and 8 tests never arrived. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. This will give your body time to generate antibodies. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. It wont surprise anyone who does a google that the CEO is active in politics and has an NHS background (maybe even current) I guess they will be selling lateral flow tests for arrivals soon. Verification can help ensure real people write reviews about real companies. Join the 1,619 people who've already contributed. Sent in early June. Although I had a few problems with receiving the day 2 and 8 kits, I asked for an early result of my test to release because of personal circumstances. Be aware this company will likely just take your money and not deliver anything. I spent a total of 106 on the kits. Its now day 10, havent received anything. Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. Suggested companies are based on peoples browsing tendencies. Whilst results can take up to 48 hours we aim to release results by midnight the next day for our London Bridge, Chelsea, and Wembley branch. Join the 1,619 people who've already contributed. I've written numerous emails and never had a response. All reviews since June . No one picks up the phone. Here are 8 tips for writing great reviews. brought from them 2 test for day 2 and day 8 .. nothing came and they took my money off .. 210 pounds for nothing is too much please always read reviews or speak to them before Buying it !! Be warned this company are not professionalUpdate: 21st Oct still no response and no results to 4 emails that I have written and they are still on the gov.uk web site! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. PCR home sample collection kits will require you to complete a nasal and throat swab sample. 2 and a half weeks later and there is still no refund or response. We have availability 7 days a week between 09:00 am to 16:00 hours. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. AVOID THIS SCAM COMPANY! This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . We understand your frustration but we must check all applications before dispatch. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. I would like a refund but no reply to emails and their contact number doesnt work. Wasted 360 on absolutely nothing. How many stars would you give atruchecks.com? Scrambled to book a test at Edinburgh Airport. Please follow the instructions outlined in the steps above. So we cannot get test registered or get money back. Only ever received one, tried to contact them no phone number, emailed them many times and was ignored.spoke with by bank and I got the money back. I wish I'd looked here before ordering day 2 tests. We didnt have to wait and everything was clean and well-organized. No reply from e-mails. Clearly have a contract with Boris Johnson and his mates and are profiteering from COVID-19. I want a refund immediately as possible. I have requested a refund from the credit card company and am booking a same day results service. Ordered 2 sets of day 2 and 8 tests. We often link to other websites, but we can't be responsible for their content. How does a company tasked with doing these right thing at such a critical time do the exact opposite and seemingly get away with it??? Anyone can write a Trustpilot review. I would have given them a zero star if possible. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. In short, would NOT recommend the company. How many stars would you give atruchecks.com? Voice your opinion today and hear what 1,619 customers have already said. From TrustScore to star rating. As a Nationwide provider we have full availability of stock and our orders are all next day express delivery via our nationwide partners, DHL, Same Day Results (by midnight)for our Ruislip site (20 minutes away from Heathrow Airport Postcode HA4), Chelsea, Wembley and London Bridge location the results can take up to 48 hours, Mandatory Day 2 PCR Test for all arrivals to the UK regardless of vaccination status. I strongly recommend people use other test providers. Following receipt of your sample, we will make every reasonable endeavour to provide your test results within a reasonable timeframe following our laboratory receiving your sample. NOT good service. Anyway doing tests is world wise misuse since last year (2020) no test situation has not done anything bad if you obeyed quarantine only rules 14 days. 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Can help ensure real people write reviews about real companies 18.38pm on 05th June despite on... Similar to everyone else, ordered day 2 and 8 test for my uncle and it is recommended test. June despite promises on the website that results will be received by midnight a full prosecution where our staff abused... I was charged for two tests registered or get money back company will just!