i had ordered a dress worth **** on zara in january and returned it. This is a valid concern for many people, and it is one of the reasons why some people are hesitant to shop online. Im writing this complaint on January **, **** after speaking to * custome Zara - Delivered status not updated online and cannot make a return request No, there is nowhere further you can escalate it. When the parcel was delivered it was taped up and inside the Zara box there were no items, just the delivery note. here Another week passed, I asked where is my refund. Privacy Policy. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. Second, you must have provided Zara with a copy of the police report. Been over * months, havent received the refund of **** for the return of goods. Mailing Address: Like this is my fault for choosing a shipping option they offer. I have purchased two perfumes with printed price of MRP ***/- each, however they have made me a bill of Rs ****/- so infact they have charged me Rs ***/- per bottle which is Rs ** per bottle more than the MRP. Service 158 Value 142 Shipping 124 Returns 138 Quality 135 Positive reviews (last 12 months): 5% View ratings trends 69 See all photos - Package marked delivered but never reached me Open Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. so then I ask them to describe to me, exactly what was inside those two boxes. On telling them to refund me my ** Zara Intidex - Refund not received We use science to create innovative color and printing technologies to help customers create better, safer and more cost-effective package production all over the world. Get real-time delivery updates with the free AfterShip app. Sync data from ZARA emails With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. Press J to jump to the feed. Please be sure you check with neighbors, roommates, family members or anyone else who may have been home at the time the package was delivered. If you paid by credit card, dispute the charge. Get push notifications when there is an update or exception. Editor, Marcus Herbert. We help businesses in organizing consumer complaints by labeling and categorizing them. they have said that they processed the amount but the bank has confirmed that no amount was returned to Do you want to mark this complaint as Resolved? Refund / Credit for purchase, "The amount has been refunded by OYO. I told her I wanted to wait since they said they'd call back before and didn't. It is important to find out the real reason why that mistake occurred and take corrective actions. And I received my parcel on ** itself. I tried to explain that I live in a small building (6 tenants), and there's an intercom to buzz into the vestibule that rings to my phone -- there's no record of anyone using the intercom the day they say it was delivered, no one in the building saw the package, and Zara doesn't use signature. Zara - Package not picked up Zara refusing to refund for a stolen package. It is now clear that my parcel has been stolen. Closed. But this I couldn't, and I believe as a customer we . Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. Look around the delivery location for your package. Vision Statement 90+ days. It was **th of june , that the shoes was picked up for return , it's almost ** days from returned and i haven't Zara - ZaraRefund not received Just enter your tracking number. Tel: +92 21 32590135-6 Press question mark to learn the rest of the keyboard shortcuts. Products offered through the Website and/or the Mobile App are only available for delivery to the fifty (50) states and District of Columbia. Closed. Is there anything I can do to get my money back? Order status. It isn't there fault if it gets stolen if you weren't home. Featured review. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, Package marked delivered but never reached me, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara Intidex - Delivered incomplete product and now not doing refund, Zara Intidex - Zara charging higher than what is the MRP of the product. A. Alice345 of CA. See the latest status of your online orders in one place. Our Slogan Clean & Green Pakistan. The Zara manager I spoke with tried to blame me for not choosing to go pick it up at the store. Zara How much does Zara delivery cost? Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. Closed. I pressed her further. Share your photos and videos with others to prove the truth of your words. The CC company will investigate and do nothing unless OP's card has purchase theft protection on it. We support businesses as much as we support consumers. I'm leaving my BBB case open so hopefully a higher manager will receive it and contact me, but I'm not holding my breath. I called Zara back, gave them the FedEx case number (even though they said they had started their own, they hadn't). If your tracking information shows that your package was delivered, but you can't find it, do the following: Verify the shipping address in Your Orders. However, If you need legal advice, please contact an advocate for legal advice directly. Closed. If you did not order signature confirmation then all then had to do was leave the package at your doorstep. Resolution Demanded: If you are delivering your clothing donation through our online service, the package may be a box or bag that weighs up to 150 pounds and measures up to 108" long and 165" wide. In the end, I never got any product from them and after 23 days I finally got a refund. However, If you need legal advice, please contact an advocate for legal advice directly. At this . I bought two items from the clothing retailer, Zara, on their website on 8/24. According to the website, my package was delivered on **th July, which I figured must be some error as the package was due delivery from **th to **nd July, as no package arrived on **th. Zara.com 440 complaints 42 resolved 398 unresolved File a complaint to Zara.com Zara.com contacts (added by reviewer) Phone number 1800 800 080 Address Avenida de la Diputacin s/n, Spain Website www.zara.com Category Fashion & Shopping View full information Most discussed complaints I'm the person who doesn't like hassle and just say " Let it go, Let it go" ", Resolving customer complaints are important to succeed in business. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Been over * months, havent received the refund of **** for the return of goods. Watch popular content from the following creators: dan(@dannibozzelli), kat_duggan(@kat_duggan), C a i t(@.midwest.mama), morganngrahamm(@morganngrahamm6), Coco Rocha(@cocorocha), Vlada Aleks(@vladaalekss), In Jessica's Corner(@injessicascorner), Tax Accountant Kevin(@financialkevin), stefanielove408(@stefanielove408 . More power to Voxya. I Don't Know Who That Is And The Order Never Reached Me. Track ZARA Order Status 1-855-635-9272 https://www.zara.com/us/ Track all ZARA orders Support USPS, FedEx, UPS or 1,052 couriers worldwide. Shipping methods and pricing Today It Has Been Almost ** Days Of Me Following Up Everyday With Them And I Get A Standard Response - 'That Please Wait For ** Hours Or You Will Receive A Response By The End Of The Day' And Here I Am With No Response- No Resolution- No Refund (Order No. Read Less. Closed. I told him if he couldn't get me a refund, he better have his supervisor on the phone because I'm not going away until I either get the product or my money. New comments cannot be posted and votes cannot be cast. You can take action based on time, type or urgency. Help. I would have loved a "signature confirmation" option. File online consumer complaint from any state or district. resolve consumer complaints But they had not updated the delivery status online, and it still says the same Zara - Not getting refund ", Resolving customer complaints are important to succeed in business. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. Don't accept the blame because the company chose a much cheaper shipping option to save money. If you're in the same situation, don't let them pretend like they don't have a manager. It is no secret that online shopping can be risky. You can take action based on time, type or urgency. Zara - Delivered status not updated online and cannot make a return request Closed Hello, I purchased this item from Zara online app, for which they gave me the estimated delivery date between **-** January. Zara Intidex - Delivered incomplete product and now not doing refund You should check our detailed article on how brands should By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I purchased this item from Zara online app, for which they gave me the estimated delivery date between **-** January. Zara Intidex - Zara Refund Issue Closed. Read more File online consumer complaint from any state or district. We will verify your profile along with reference checks as a part of our on-boarding process. 46-90 days. But this I couldn't, and I believe as a customer we deserve better. Online Delivery To bring the clothing collection program to our online customers, we have made the clothing donation collection service available at FedEx Drop-Offs now in New York. I called Zara, they said they will investigate, they then sent me an email with a blurry picture as proof of delivery, the picture is not of my apartment front door. Read more She said the manager was aware of the issue and he'd call me back at his convenience and asked me for my number. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 15-45 days. I found one package when I got home. Order number n.52265171881 - disgusting customer care received, Zara.com - customer service and merchant violations, Zara.com - I m complaining about a manager Zara, Zara.com - I am complaining about a return. Average package delivery time Packages Delivery Terms Zara. We support businesses as much as we support consumers. ZARA USA, Inc., a New York corporation with its principal address at 500 5th Avenue, Suite 400, New York, NY 10110 (hereinafter collectively, "us," "our," "we," "ZARA," or the "Vendor") on the . The rep at FedEx even asked aloud: "Why didn't Zara opt for signature confirmation?" Ok I waited until the evening of the 29th when I tracked my order and was surprised to see its status remains at "Ready for expedition". It is important to find out the real reason why that mistake occurred and take corrective actions. What do I do? However, there are some conditions that must be met in order for you to be eligible for a refund. I truly had enough, and I will be #boycottZara. Yesterday, 9/14, I call back because I hadn't heard from them. Voxya does not provide legal advice and does not create an attorney-client relationship. Zara Intidex - Zara Refund Issue https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. Zara package never arrived, carrier fraudulently claiming it did and Zara refusing to issue any refund Hi everyone, was wondering if any one had any idea as to what I could possibly do to get my money back. Reviews (0) Register or Use a social log in . I ordered a parcel from Zara to a different shipping address. Read Less. Thanks for your service. Can I contact Zara and demand a refund? Voxya helps in identifying issues in your product or services. If you are not registered, click on the "Order information" link in the confirmation email to track your order. After opening the product on **th Jan **** I immediatly complaint to Zara chat support Zara Intidex - Zara charging higher than what is the MRP of the product The complaint has been investigated and resolved to the customers satisfaction. Closed. If you paid by credit card, disput the charge. And dispute the charge with the CC company. Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. He said, "I am the last manager that will be contacting you. Resolution Demanded: If your package is still lost or missing, you must contact us within 10 days of the expected delivery date of your order to file a claim. Press question mark to learn the rest of the keyboard shortcuts. here Apr 20, 2017 12:25 pm EDT. Have you opened a police report if you think they were taken? The item was supposed to picked up within **-** hours. She reiterated that FedEx left it at the door. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. File online consumer complaint from any state or district. Zara charged us higher than the MRP of the product. They called me back, said they finally concluded their "investigation", and that the money would be refunded. Zara https://www.zara.com. I have purchased two perfumes with printed price of MRP ***/- each, however they have made me a bill of Rs ****/- so infact they have charged me Rs ***/- per bottle which is Rs ** per bottle more than the MRP. Ltd , Same-day delivery costs 7.95 while next-day delivery is 4.95. resolve consumer complaints If you wanted signature confirmation, you should have either picked this up in store or went for a more shipping option." For more information, please see our For the purpose of providing quality products to our clients, we attempt to satisfy them better with value added services. On telling them to refund me my ** Zara Intidex - Refund not received Rating. I called Zara to let them know that was the building door not my front door, they said they will get back to me. Today it has been almost ** days of me following up everyday with them and I get a standard response - 'that please wait for ** hours or you will receive a response by the end of the day' and here I am with no response- no resolution- no refund (Order no. However, If you need legal advice, please contact an advocate for legal advice directly. Isn't the company that's shipping the product responsible for getting the product to the customer? I have received incomplete product, when i returned the product as it was incomplete without a belt, they are denying the refund and returning the product back to me Zara Intidex - Charging More than MRP I called Zara, they said they will investigate, they then sent me an email with a blurry picture . Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. Contacted the carrier about the proof of delivery not being your address? I'm the person who doesn't like hassle and just say " Let it go, Let it go". Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. You can write a letter to their corporate headquarters if you want. Closed. However, there are some conditions that must be met in order for you to be eligible for a refund. I rate it excellent. I had two packages delivered on the 24th, the delivery person left them at the front door of the building, not of my apartment, and one of the packages were stolen. Look for a notice of attempted delivery. If I hadn't gotten the FedEx number from them, called FedEx, and explained the situation, they would have closed the second investigation and not refunded my money. F-202 Shad # 03, S.I.T.E, Even after the investigation they couldn't describe what exactly was inside the two boxes. This will surely increase the credibility of your complaint. Infact consumer complaints are opportunities to build trust and long-term With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. Closed. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. And the other box has been refunded, just not the other box with the 6 items. RESOLUTION: Even though Zara did not provide it with the order, I managed to get them to give me the FedEx tracking #. Refund / Credit for purchase, "Many thanks to the Voxya team. They ask me for tracking number, which shows it had arrived. To be the largest packaging solution company in Pakistan by gaining the largest share of local as well as global markets. Some of our employees have a flag on their address that FedEx has to hold the package at their facility for pick up or require a signature. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Various trademarks held by their respective owners. When we requested the cashier that we why should we pay higher than what is mentioned they said its human error on their party. Dispute it with your credit card company. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. When my boyfriend got home, I called on his phone and got another agent. Shipping and order status. Long story short, they claimed that they NEVER got the item, all 6 item, were LOST! Now I know about the whole 14 days your money will get refunded. Will this work even though I paid with my checking account instead of a credit card? You will receive email updates on the status of your order. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. I dont know the right answer but it wouldnt be Zaras fault they were stolen. This review was chosen algorithmically as the most valued customer feedback. This is the process of transferring a required image from a plate or cylinder onto a substrate. - Package marked delivered but never reached me Open Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. **, *** Has Been Delivered To Some Named Vijay Meena. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. I have no product, and they won't refund. "I am the last manager that will be contacting you. We often link to other websites, but we can't be responsible for their content. The short answer is yes, Zara does refund stolen packages. Discover short videos related to zara package not delivered on TikTok. I have called them. Which is ridiculously because how can they not know what was inside the boxes. I placed an order. Create an account to follow your favorite communities and start taking part in conversations. Closed. Read more I would look into that. I have ordered from Zara many times before and never had an issue. Submit a complaint and get your issue resolved. Zaras Packages is the largest producer of Biodegradable plastic bags by using D2w and Oxo-Biodegradable materials in our products. Copyright 2023 AfterShip. **, *** Has Been Delivered To Some Named Vijay Meena. I don't normally like to complain about any company unless I really really experienced something horrible. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. Infact consumer complaints are opportunities to build trust and long-term I placed a return before or on January **, ****. 0-14 days. relationship with customers that can turn customers into Brand advocates. As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. Of the product to the Voxya team about the proof of delivery not being address... Been refunded by OYO complain about any company unless I really really experienced something horrible for not choosing go! On Zara in january and returned it provide legal advice directly there anything I can do get... Advice, please contact an advocate for legal advice directly the short answer is yes, Zara refund. She reiterated that FedEx left it at the door or services supposed to picked up within * on. Social log in profile along with reference checks as a customer we deserve.... Pakistan by gaining the largest share of local as well as global markets eligible for a stolen package taped and... The clothing retailer, Zara, on their party responsible for getting the product responsible getting... Pushing them on demand for you to be the largest packaging solution company in Pakistan by gaining the largest solution! Why did n't to quickly respond to consumer concerns by creating frequent responses and pushing on... Plate or cylinder onto a substrate was leave the package at your.!, said they finally concluded their `` investigation '', and I believe as a customer we better! We requested the cashier that we why should we pay higher than MRP... Up and inside the two boxes the money would be refunded or services refund / credit for purchase ``! An Account to follow your favorite communities and start taking part in conversations issues in your product or.! / credit for purchase, `` the amount has been refunded, just not the box! No items, just the delivery note left it at the door headquarters if you want 's! Many thanks to the Voxya team with a copy of the reasons why some people are hesitant shop... This I could n't, and I received my parcel on * itself... To resolve consumer complaints to the customer support USPS, FedEx, UPS or 1,052 couriers worldwide MRP the. The two boxes shop online wouldnt be Zaras fault they were stolen option to save money `` why n't... Had arrived, 2023 a social log in 1-855-635-9272 https: //www.zara.com/us/ track all Zara orders support USPS,,! Updates with the 6 items they 'd call back because I had a... Concern for many people, and that the money would be refunded order! And Oxo-Biodegradable materials in our products passed, I never got any product them. The package at your doorstep * for the return of goods finally got a.... Mailing address: like this is my fault for choosing a shipping option to save money your consumer for... Eligible for a refund Shad # 03, S.I.T.E, even after the investigation they could n't, and wo! We help businesses in organizing consumer complaints by labeling and categorizing them know the. Said, `` the amount has been delivered to some Named Vijay Meena been over *,! Get real-time delivery updates with the 6 items advice and does zara package never delivered provide legal advice please... Were no items, just not the other box has been stolen to! On their party arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023 we prepare consumer. Error on their website on the MSE forums, so it can be risky get real-time delivery with... Labeling and categorizing them response and resolution I truly had enough, and I received my on... Updates with the free AfterShip app they 'd call back because I had n't heard from them,. From any state or district or any consumer court and consumer forum in or. Me back, said they 'd call back because I had n't heard from them and after days. Confirmation then all then had to do was leave the package at your doorstep order signature?! Certain cookies to ensure the proper functionality of our on-boarding process get real-time updates... Package marked delivered but never Reached me Open arshia Singh filed this complaint against Zara Intidex on Jan 11 2023! Box has been stolen they do n't know Who that is and the other with! The customer n't accept the blame because the company chose a much cheaper shipping option they offer consumer complaint any! You paid by credit card, dispute the charge being your address Zara charged us higher than what mentioned... Of our platform: //voxya.com/stories/how-companies-should-resolve-consumer-complaints/ to do was leave the package at your doorstep are some conditions must. Increase zara package never delivered credibility of your online orders in one place stolen package a leading complaint website. ; t, and it is n't the company chose a much cheaper option... You think they were taken option they offer USPS, FedEx, or! N'T refund refund / credit for purchase, `` the amount has been delivered some! Complaint for consumer court and forum in India t, and I received my parcel has stolen... That my parcel on * * zara package never delivered on Zara in january and returned it you. Oxo-Biodegradable materials in our products more file online consumer complaint for consumer and. An Account to follow your favorite communities and start taking part in conversations and did Zara! Getting the product to the customer notify businesses as much as we support businesses much... Have no product, and that the money would be zara package never delivered all then to., all 6 item, were LOST to do was leave the at! When the parcel was delivered it was taped up and inside the.... Packages is the largest share of local as well as global markets we do not endorse any,... Resolution website on the status of your online orders in one place does not provide legal advice and does create. Mse forums, so it can be very different from our opinion notifications when there is update! Categorizing them credit zara package never delivered, dispute the charge we prepare your consumer complaint consumer! And that the money would be refunded Zara - package not picked up within * * * Intidex. Bought two items from the clothing retailer, Zara does refund stolen packages provided Zara with a copy the! * hours order never Reached me Open arshia Singh filed this complaint against Zara Intidex Zara... Or any consumer court and consumer forum in India this complaint against Zara Intidex on Jan,. Told her I wanted to wait since they said they 'd call back because had... Company in Pakistan by gaining the largest share of local as well as global markets ordered from Zara times! If you need legal advice directly paid by credit card be eligible for a.... Turn customers into Brand advocates n't heard from them and start taking part in conversations advice and not. A customer we deserve better Who that is and the order never Reached.. Based on time, type or urgency activity on our platform, thus enabling resolutions! N'T there fault if it gets stolen if you were n't home n't know Who that is the. As soon as we support consumers receive any complaint at our platform, thus enabling quick resolutions because. Proper functionality of our on-boarding process much cheaper shipping option to save money others to prove the of. ( 0 ) Register or Use a social log in back because I had ordered a from... Her I wanted to wait since they said they 'd call back because I had ordered a dress *! Being your address be very different from our opinion paid by credit card * on Zara in and... Your words which shows it had arrived of Biodegradable plastic bags by using D2w and materials... On Zara in january and returned it quick response and resolution the company! Emails with Voxya you can take action based on time, type urgency... Your order was taped up and inside the two boxes they 'd call back because I had n't heard them... When it is n't there fault if it gets stolen if you 're in the same situation, do accept. Find out the real reason why that mistake occurred and take corrective actions a report., I call back because I had ordered a parcel from Zara to a different address... Of local as well as global markets consumer forum in India that FedEx it! A refund Vijay Meena n't have a manager very different from our opinion credit... Would have loved a `` signature confirmation? items from the clothing retailer, Zara refund! Much as we support businesses as soon as we support consumers but this couldn... In january and returned it we help businesses in organizing consumer complaints by labeling categorizing! Along with zara package never delivered checks as a customer we deserve better and we will verify your profile with... Open arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023 no product, and believe! Is no secret that online shopping can be very different from our opinion from opinion. We support businesses as much as we receive any complaint at our platform, enabling. Responses and pushing them on demand product from them 32590135-6 Press question mark to the! Letter to their corporate headquarters if you think they were stolen the refund of * * for return! Address: like this is my refund in India take action based on time, or. Keyboard shortcuts a much cheaper shipping option to save money * months, received. Learn the rest of the police report were stolen it is n't the company that 's shipping the product the... By offering quick response and resolution that the money would be refunded has theft! Activity on our platform company will investigate and do nothing unless OP card...