Shows you authorized or denied access, Bluetooth connectivity status, battery status etc.Ultraloq Button Press Ultraloq Button to lock manually. Step 2. Smart locks increase the security of your home while decreasing the hassle it takes to manage it. We are glad to be here to help you. The Ultraloq U-bolt pro lock includes the following components: Ultraloq U-bolt pro is highly secure. Another factor that might cause this feature to malfunction is that youre removing your finger too quickly from the sensor. Metal construction makes it built to last. Ultraloq smart lock comes with a lifetime mechanical and finish warranty along with a 12 to 18-month electronic warranty. Measure to confirm that the diameter of the hole is 21/a" (53 mm) or 1" (38 mm) Step 3. You will receive a smartphone I assign a code to our pet sitter and can see in the app they unlocked the door at x:xx time). - Fast and hassle-free replacement Service. Some customers also like to call local contractors to help with the general maintenance of their machines. The site uses cookies to provide you with a great user experience. Please keep Bolt unlocked and press "0" button for 3 seconds until LED turns green and "0" button blinks. which doesnt do fingerprints, but does use the new thread protocol (woo hoo), works great with HomeKit and the others, supports Home Key (apple wallet), etc etc. Narpult Smart . Auto lock & unlock: The U-Bolt will automatically unlock when you approach the door if you have your smartphone with you. optional Bridge. Please note that ShineACS Locks is just writing the Ultraloq U-bolt Pro lock troubleshooting article and providing possible handling suggestions, not offering after-sales service. 1) The location-based auto unlock takes about 30 seconds to unlock as you stand next to the lock. There are a few issues that you may encounter with the Ultraloq U-bolt Pro lock. You can work with them, but they are very limited/weird in what they can do. Once this has been done successfully, you should pair it again with your smartphone or tablet by pressing A1 once more before releasing it from its current position within 30 seconds otherwise, this process will have failed! My ultraloq has stopped reading any fingerprint for over 3 months now. Other Recommended Articles About Home Smart Lock, https://www.acslocks.com/wp-content/uploads/2023/02/What-Is-a-Deadbolt-Lock-and-What-Types-of-Deadbolt-Locks.jpg, https://www.acslocks.com/wp-content/uploads/2021/12/1640937985-ShineACS-Locks4.png. If none of these steps work for you, contact our customer service team so they can help further! Ultraloq U-Bolt Pro is designed to t any US standard door. If the keypad is damaged or some buttons are unresponsive, the only reasonable thing to do is to forward a warranty claim. nothing. It recognizes the fingerprint around 0.5 seconds. Step 2. The programming bugs can also be one of the most frustrating errors that you will have to fix. I do the same thing, I would much prefer that the access to the lock was local, but sometimes there isnt much choice. Please try again. Use an external battery to activate your lock even when the batteries are dead. They offered a 30% discount to purchase new lock. Auto-lock feature is a huge selling point for Ultraloq that locks the door behind you. Awesome features! Ultraloq U-Bolt Pro Troubleshooting: Step-by-Step Guidance. Step 4. If you cant finally solve your problem with our article content, please get in touch with the Official aftermarket. Do not use any power tools, as this could damage the physical construction of your lock and cause further issues in the future. They offered a 30% discount to purchase new lock. There are many reasons why sometimes your fingerprint wont work with your Ultraloq devices. A subreddit focused on automating your home, housework or household activity. Its almost as if they intentionally expire the functionality if youre out-of-warranty. Instead of focusing on his fee, you should consider all the performance benefits that you will realize while hiring an expert. I use the auto-lock function and it works as advertised. I am waiting to see what the battery life is like, the old version was good - lasted about a year. 1) The location-based auto unlock takes about 30 seconds to unlock as you stand next to the lock. Cuts, burns, and other injuries may prevent Ultraloqs ability to recognize your prints properly if theyre too deep or otherwise abnormal. Has anyone been able to fix theirs? If this is the case, replace it with new AA alkaline batteries and try again. Your input is very much appreciated. Check if there is an error code on the LCD screen of your device by pressing and holding down button 3 for 5 seconds. Key pad seems dead. My fingerprint scans, the lock turns green but the deadbolt doesnt even try to open. 99% excellent review from over 1,000,000 happy users -give you more convenient living experience and a true "smart home". Ive updated the firmware and replaced the batteries and reconnected the door sensor, but no luck. No idea why they came up with this. The Ultraloq U-Bolt Pro Wi-Fi Smart Lock ( available at Amazon for $199.69 ) offers more modes of entry than just about any other smart lock. Please try again. This is caused primarily due to errors in the installation process by the customer. Try moving closer to see if theres any improvement in response time; if so, it might simply be an issue with distance rather than any other hardware problems! You can check using other users' fingers to verify the fingerprint function. Going with the original battery is not always the best choice. Check if there are any loose screws on the inside or outside of the lock; if any visible screws or bolts are missing from either side of your unit, consult with an expert who can make repairs before attempting continued operation. The Ultraloq U-Bolt Pro is a multifaceted smart lock that lets you unlock your door with a fingerprint scan, a mobile app, a keypad, a voice command, or even a traditional key. Some complaints also underscore hardware-related issues where the keypad was compromised. Grant access for family, guests and people you trust.1. The differences are purely cosmetic, so the lock can be matched to your decor. Confirm that your lock is connected to WiFi and that you have internet access. It lights up green and the lights rotate counter-clockwise as you can hear the gears turning to disengage the lock, however, after this fanfare, the door is still locked. Micro USB interface is used to connect regular 5V power bank to activate the lock in case the battery is dead. or without phone. Search U-tec in App Store (iOS) and Google Play (Android). Whether you want to install an RFID keyless door lock for your hotel, a keyless keypad door lock for your home door, or have any other questions and troubleshooting requests about smart door locks, don't hesitate to contact me at any time. We make it simple to purchase your Ultraloq smart lock with professional installation. Step 4. The lock will not Auto Lock after the door is closed. You can do so by going into the phone settings > Apps > U-tec app and then tapping Clear all data and cache. It lights up green and the lights rotate counter-clockwise as you can hear the gears turning to disengage the lock, however, after this fanfare, the door is still locked. AA Alkaline Batteries (May not be included for some regions), translation missing: en.general.remove I also power cycled and reset it. I have a support ticket open, but I dont hold out much hope and its over 18 months old, so not under warranty any more. The Ultraloq U-Bolt Pro is one of the best smart locks on the market. Check for any moisture or dust obstructing the sensor bar. How It Works; Help. Mostly, these pointers will help you fix the connection of the lock to the door. hours. I have the Pro WIFI unit - installed in May, 2022. No matter you want to replace your old hotel lock with new RFID hotel locks or want to buy RFID hotel locks for your new hotel, ACSLocks can always provide the most suitable solution. Ensure that both sides of your finger are clean and dry before swiping over them to prevent error messages from appearing when trying to authenticate yourself via this method of entry into your home automation systems network infrastructure. The Bluetooth-enabled fingerprint and keypad smart deadbolt, along with the bridge Wi-Fi adapter, has everything you'd need for a Google Assistant-compatible 6-in-1 keyless entry. HuTools Keyless Entry Door Lock: Best with anti-peep password protection. You no longer have to wonder whether or not you locked your door. Without ability to link can't access mandatory field . Very impressive security features and options and considered all Smart Locks on the market and this one sold me on it's options. Make sure the battery is installed correctly and that its fully charged before trying to use the lock again. Measure to confirm that the door is between Pia" - 1" (35 mm- 45 mm) thick. Dont know what the fix is. Ultraloq U-bolt pro Z-WAVE is an advanced version of Ultraloq U-bolt pro. Note: Please refer to the guide in U-tec App for more information. Yeah, it's not for me. You should also think about investing in a better router if you keep running into network-related errors. App is almost useless. Now, keypad stopped working. To extend your coverage further, purchase Ultraloq Smart Lock Extended Warranty. True to its name, Wi-Fi comes standard on the new U-Bolt, a big improvement over its Bluetooth-only predecessor. Check if there is an error code in your App by going to Settings > U-Bolt Pro > Reset Device Information and then unlocking/unlocking your device using pin code 0000 (four zeroes). Happy Presidents' Day Up to $80 OFF. Anyone else have experience integrating U-Tec locks into their home automation set ups? A problem with your internet connection can cause this, but it is more likely that the unlock code has been entered incorrectly. expires. If none of these steps work, you may need to reset the lock by holding down both buttons (A1 & A2) on your Ultraloq UL3 remote control until a bright green LED light appears at both ends of the device. Recently though the fingerprint reader is not responding at all. If youre hearing a clicking noise coming from the lock, then it is highly probable that the screws are overtightened. Used to enter the code and unlock from outside.Advanced Fingerprint Reader Many factors can cause a fingerprint door lock not to work, and its essential to try and isolate which one it is before making any changes. Do not use a power drill for installation. By using u-tec.com, you accept our use of cookies. Suggestions on the fix? Ultraloq U-Bolt lock is the best-selling product of Ultraloq because it is: This is the first model of Ultraloq U-bolt pro. When using a Pin code you can enter random digits, then the correct one to keep onlookers from knowing the code. This will take between 3-5 seconds. Click the green button to print the entire article.To print the original version of the document - click the blue one. You can send a lock/unlock command (OK). U-Bolt Pro fingerprint sensor has self-study function which the verification rate will be improved after multiple success. While I want my lock to be automated, I don't want it to be on someone's cloud. Very impressive security features and options and considered all Smart Locks on the market and this one sold me on it's options. The Ultraloq U-bolt pro also has an alarm feature that can be activated when someone tries to tamper with the lock. The app says it's accepted, but when I go to use it, there is no response. Best Prices Today: U-Tec UltraLoq U-Bolt Pro. My fingerprint on my device doesn't work at all. The Ultraloq U-Bolt Pro keypad stopped working. Within the first year of buying this the fingerprint part of the lock stopped working. Enable Temporary User has limited access within specific time range. Make sure that the device is not in direct sunlight for the whole day. Overall, I am happy with the product and will be purchasing more for some doors at work. It wont take you more than a few minutes to narrow down the problem. I use the auto-lock function and it works as advertised. It would help if you tried to restart your device or reset it by pressing and holding down both buttons for about 10 seconds. If it works for you most of the time and only malfunctions rarely, then chances are that the issue is not with the lock itself. If you don't have a smartphone or don't want to use the App, you can use the programming instructions below. Enable Auto Lock feature and the lock will relock automatically. I have a strong WiFi network near the lock, so it should have no problem with connectivity. My wife has a rule that any of my squirrelly home automation stuff HAS TO WORK. Then start the mobile app again and try connecting it with the Ultraloq device. Emtek Lock Troubleshooting: Detailed Step by Step Guidance, Schlage BE365 Troubleshooting: Detail Troubleshooting Guide, Ultraloq U-Bolt Pro Installation and User Manual, Ultraloq U-Bolt Pro WiFi Installation and User Manual, Ultraloq U-Bolt Pro Z-Wave Installation and User Manual, Schlage Keypad Lock Troubleshooting: Step by Step Guide, Kwikset Smart Lock Not Working? Removed batteries and plugged in micro usb connected to portable battery. You can also look at the BT advertisement packets, as they give the lock state as well (locked/unlocked). That should be enough to improve the battery life. I have OwnTracks on my phone to determine location/presence and control them via a secure connection to an MQTT broker that's in my house. Anti-peep Keypad I changed the batteries and it now works great. Keys are things of the past. Fix the alignment of the lock. I have placed new batteries in the device and have tried resetting it. So, if youve yet to address these issues, just call a local contractor. Ultraloq U-Bolt Pro is not open when you press the button. Read more posts by this author. When recently installating and then setting up my replacement U-Bolt WiFi Pro, I had about the worst experience possible with the software (the smartphone app). I kept getting 'Admin login timeout' notices in the app. If youre using another device, ensure its unlocked before attempting to use the App. It comes with a mechanical key, a 360-degree live fingerprint ID, an anti-peep keypad and auto-unlock . Use an external battery to activate your lock even when the batteries are dead. Please read all the instructions before contacting customer support. 3) Click Uninstall updates. No error, no nothing. You can pair the optional Ultraloq Bridge WiFi adaptor with U-Bolt Pro to control it remotely via U-tec App. Ultraloq U-Bolt Wi-Fi Pro trying to unlock, but not doing so. No error, no feedback at all. My model is ul3 bt. The most common error you might face while setting up most smart locks is the deadbolt jamming up. If nothing else seems to work for you, then factory reset the lock, also reset the mobile app, and start from scratch. Hands Full? The Bluetooth connection between your phone and the door lock is not working correctly, so you may not be able to control it with your smartphone app. Samsung fingerprint digital door lock: Best with up to 100 user codes. Your finger should cover Fingerprint Reader completely with some pressure, touching the surrounding metal ring. The simple installation takes minutes and only four screws. U-tec and Ultraloq brands and products are trademarked and protected under law in the United States. ultraloq u bolt pro troubleshootingBuy this product: https://amzn.to/2PwK4c0About this product:=====6-in-1 Keyless Entry Smart Lock: Fingerprint + . DO NOT install the batteries before installing the lock! Dust and Water ProtectionBuilt to Withstand Heat and Cold. Fingerprint and touchscreen smart lock (17 pages), Fingerprint and touchscreen smart lock (12 pages), Fingerprint and touchscreen smart lock (65 pages). Make sure your doorknob is fastened tightly and not crooked in any way. Just keep the finger on the sensor and hold it there for a few seconds to give the sensor adequate time to unlock. For more information about Ultraloq smart locks, visit this page: https://support.u-tec.com/hc/en-us/articles/360016106111-How-to-Update-the-Firmware-for-Ultraloq-Smart-Lock-. Nice things about the new U-Bolt-Pro-WiFi, new door sensor, so lock will only lock when the door is closed, Much faster response to app/IFTTT than old version. Whats up? Is there dust or dirt on the scanner? Delivery man, contractors or service people. Beyond those two issues, the lock is great! Ours does the same for my husband, mine on the other hand works fine.. Up to 35 times stronger and 7 times longer in service life than standard deadbolts. Or you can also view the webiste directly. Strongly suggest better developers or better QA before releasing to the public. Open the U-tec App, and select the lock you want to update. Tri-color LED Indicator will flash RED 3 times along with 3 beeps when the lock is activated. Here's what you need to know about fingerprint door locks, including how they work, and the best fingerprint locks to buy online. For technical documents and more You can unlock your Ultraloq or grant access to It's well-built, comes with all the necessary features right out of the box, and works really well in our experience. If you want a secure, reliable, convenient, and intelligent door lock for your home door, look no further than the Ultraloq U-Bolt Pro. If youre having trouble with your fingerprint reader, here are some things to consider: If your Ultraloq U-Bolt Pro lock is jammed or the U-tec App shows the Deadbolt is jammed error, there are a few things you can try before contacting our support team: If you are having issues connecting your device to the App, ensure that you have downloaded and installed the latest version of the U-tec app. This sensor should be in place and adjusted correctly. If U-Bolt Pro is working as Standalone Mode, please use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. What Is a Deadbolt Lock, and What Types of Deadbolt Locks? The only thing you can do to extend the battery life is to install the lock in a shaded region. Troubleshooting is a common problem of Ultraloq UL3 U-Bolt Pro. U-Bolt Pro is a Bluetooth enabled smart lock. But for me, those are two of the major features I was looking for. Low battery notication via smartphone app. Add random digits to protect your passcode from prying eyes even with glove. Make sure youre using the correct code on your UL3. The Schlage locks app connectivity is LIGHT YEARS better. Not included. Working internet and Wi-Fi is required. You can see Backup Key Hole inside. No response at all. U-Bolt Pro and U-Bolt Pro + WiFi Bridge doesn't show you door status and auto locks on a preset timer. hole, 18 months electronic warranty and lifetime mechanical warranty. How to reset the lock in Standalone Mode? This can prevent Ultraloq from recognizing your fingerprints properly. The old lock worked well, but the weak link was always the bridge - it would randomly go off-line, and then all my home automation stopped working. Make sure the lock is in Factory Default Mode. Power issues are the next thing that you need to consider with these locks. I have found some issues but realized that it was with my door rather than the unit. Follow the instructions in sequential order! Admin can always unlock via fingerprint, code or App. U-tec | Ultraloq: The Ultimate Smart Lock, Locks U-Tec Ultraloq U-Bolt Pro Installation And User Manual, Locks U-Tec Ultraloq UL3 Installation Instructions Manual, Locks U-Tec Ultraloq UL3 Series Installation Instructions Manual, Locks U-tec Ultraloq UL3 Installation Instructions Manual, Locks U-tec Ultraloq UL3 Installation Instructions Manual, Locks U-Tec Ultraloq UL1 Installation & User Manual, 1 beep with green light, then flashing green light, 2 beeps with green light, then steady blue light, 1 beep with green light, then steady blue light. I've changed the batteries, updated the lock & tried everything. You'll find models from August, Bosma, Eufy, Kwikset, Wyze, and Yale. Fingerprint Identification 2nd Gen fingerprint sensor. The lock alone garnered at least 3 stars from me. Install and test the lock with the door open to avoid being locked out. OnTech provides nationwide smart device installations by highly-trained experts. This is one of the main reasons why your deadbolt is jamming up. Ultraloq U-Bolt Pro fingerprint stopped working. There is no point in sticking with a router that brings less than 40 ft of range to your smart system. Powered by Discourse, best viewed with JavaScript enabled, https://support.u-tec.com/hc/en-us/requests/new. Smonet smart lock: Best for commercial and multifamily buildings. This post will show you the most common Ultraloq U-Bolt Pro problems and offer suitable Ultraloq U-Bolt Pro troubleshooting solutions. For $199 it's a true steal as compared to some of the competing products on the market. In some cases, it might stop operating altogether. U-Bolt Pro supports maximum 1000 logs. Step 4. The lock uses Bluetooth technology and a keypad to connect the lock to your smartphone, allowing you to unlock or secure your door remotely. Let you truly say goodbye to keys with ULTRALOQ 360 Live Fingerprint ID powered by AI -self learning fingerprint algorithm. I'd give the Ultraloq U-Bolt Pro an A- rating. There was an error signing up for restock notifications. The optional Wi-Fi Bridge upgrade allows you to control the access to your door while you're away from your home and monitor all activity remotely. No response at all. Ultraloq Tech support said it's an electronic issue and warranty is expired. It works well. Limited by weekday and hour. U-Bolt Pro WiFi and U-Bolt Pro Z-Wave has a door sensor to show the door status and auto lock after your door is closed while U-Bolt Pro with or without WiFi Bridge doesn't have and auto locks on a preset timer. Im having the same issue. The lock supports up to 16-digit Vague Code. guests and visitors via an eKey for specific dates or periods of time Pair the lock in the App and start to use it. You can let your guests in by sharing an Ekey to them through the app. The battery life has been exhausted, preventing the device from opening or responding to commands. 4 . Have tried everything I can think of Reset/Battery Reset but nothing seems to get me out of trouble. The American National Standards Institute(ANSI) have developed durability, strength and performance standards for every type of door hardware on the market. Everything about this lock is great, except two things: . Make sure this fits by entering your model number. Lever. Our support team will follow up with you via the ticket number 95710. It also helps if you have a stable internet connection and muscular signal strength from both communications endsyour phone and lock itself. I thought, maybe now I can finally query the lock to see if it is locked or not (yes there is no IFTTT applet to tell you whether the lock is locked or not). Lever. It would be nice if you could read the state though, so you can tell if the door is open or not. Did someone else try using their fingers before yours? Can always be used within the range set and auto Please replace batteries. Figure print works but then when I go to turn the handle it doesnt open the door but it says the door is unlocked. Any thoughts on what the issue could be here? Fingerprint sensor stopped working a couple of months ago. I have a U-Bolt Pro purchased in November 2020. U-tec's Ultraloq U-Lock Pro is billed as "the ultimate 6 . Note: Restart the lock, don't reset the lock. What are the most common models of Ultraloq U-Bolt Pro? The Ultraloq U-Bolt Pro Wi-Fi is a dependable and versatile smart lock that lets you lock and unlock your door with your voice and fingerprint, as well as via keypad, mobile app . Others, like the housekeeper, have their own keycodes. I previously used at my old house in California, Schlage Encode Camelot design which I thought was a PERFECT lock until I saw locks with more advanced features such as this Ultraloq with built in WIFI. Once this issue has been resolved, look at which bolt is stuck and see if there are any issues. Very good lock/app initially. It supports fingerprint and Bluetooth. Most smart locks allow you to lock and unlock your door using your phone or voice commands, but some, like the Lockly Flex Touch Fingerprint Deadbolt ($169.99), also simply let you use your finger . Same issues as Bunn. Flexible, online scheduling allows you to book an expert for any day of the week. But for me, those are two of the major features I was looking for. U-Bolt Pro fingerprint sensor has self-study function which the verification rate will be improved after multiple success. Feels like the lock is timed based vs Bluetooth enabled to detect when you approach the door. Turn on Bluetooth on your smartphone, stay near the lock (within 10 feet / 3 meters) and search the lock in the App.Step 4 Press and hold for 5 seconds and you should see the screen restart. Rotate the knob to a vertical position to unlock. Author: Michael Brown, Executive Editor Latch Series. How to adjust the lock orientation of U-Bolt Pro? Just installed a brand new U-Bolt-Pro-WiFi smart lock. By using u-tec.com, you accept our use of cookies. The IFTTT triggers now seem to be 100% reliable (which they were not before). WiFi connectivity allows you to control your Ultraloq remotely via smartphone, automate with Alexa, Google Assistant, SmartThings, IFTTT and receive smart notifications. This lock is designed for the following operating temperatures: Please must use AA Alkaline Battery and don't use Lithium Battery or Rechargeable Battery. 1 put of 10 times is it successful. But if you want a WIFI connection, you will need Ultraloq Bridge as an extra hub. - Bluetooth is very unreliable. The first thing you should check is whether or not you have tightened the screws too hard. We strongly recommend scanning for nearby networks if there is no internet connection available. Expert Troubleshooting Guide, Weiser Lock Troubleshooting: Professional Step by Step Guide, Emtek Lock Troubleshooting: Detailed Step-by-Step Guidance, SimpliSafe Smart Lock Troubleshooting: Step by Step Guide. Price comparison from over 24,000 stores worldwide. August Wi-Fi Smart Lock (4th Generation) (Opens in a new window) $189.00 (List Price $229.99) Ultraloq U-Bolt Pro 6-in-1 Lock With Fingerprint Scanner . No issues with the passcodes. Owner has all privileges. It just does nothing. Please note all data will be erased if you reset U-Bolt Pro to factory default. 2019 U-tec Group Inc. It doesnt open or flash red. @Bunn Please check your email. Pair the lock in the App and start to use it. Reset the lock to factory default mode, then check if the fingerprint verification is functional. What's the difference between Owner, Admin, Normal User and Temporary User? Please scan multiple fingerprint angles when you register your fingerprint. Make sure the keypad is not broken by pressing down on it and making sure it clicks into place. Just enter any 16-digit code, as long as a correct code is included in what you entered, you can open the door. As noted earlier, both the smart locks are small and compact and are poles apart from the locks like the August Smart Lock or the Kwikset Halo. You will receive an email once it's back in stock! If it still does not work, try restarting your device by switching it off and then back on again. Used to connect power bank to activate the lock when battery runs out.Tri-color LED Indicator Every single thing I tried to do during the setup failed on the first few attempts. Turn on Bluetooth on your smartphone, stay near the lock and search for the lock in the App. Reset Button Ultraloq smart lock comes with a lifetime mechanical and finish warranty along with a 12 to 18-month electronic warranty. Try turning off any other Bluetooth connections on your phone or tablet, including wireless headphones or speakers. You will receive an email once it's back in stock! You can also try clearing the app data. Especially since I can register fingerprint scans using the app and fingerprint reader. If pressing a button on your remote doesnt register with any action being taken by your lock (e.g., turning on lights), it may be because too many walls between them prevent a signal from reaching all parts of your home. Limited by date and hour. users any time you want. @Gatoff @Osborne Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new, I have the exact same issue and dont know how to fixed it. Low battery notication via smartphone app. Lock works but same depletes message. For specific help with Ultraloq U-Bolt Pro, please visit https://support.u-tec.com/hc/en-us/categories/360002997492?product=U-Bolt-Pro. Several options to unlock, but not all work great. Make sure to also bring the lock or the router within a 15 ft range. - Keypad is very reliable But no, the only filter codes supported are lock/unlock (same as the existing lock/unlock trigger), and query door lock log (all, or for specific person), which returns a Json object containing a list of who locked/unlocked the lock - and when - but no manual events. Ultraloq U-Bolt Pro is not open when you approach the door likely that the door sensor should be in and! Turns green and `` 0 '' button blinks using their fingers before yours digits to protect your passcode from eyes. Highly-Trained experts is jamming up youre using the correct one to keep onlookers from knowing the code to it... Highly probable that the unlock code has been resolved, look at which bolt is and., Eufy, Kwikset, Wyze, and Yale consider all the instructions before customer. Fingerprint sensor stopped working a couple of months ago would be nice if you could read the state,! By entering your model number by highly-trained experts in factory default Mode, User. Troubleshooting solutions can let your guests in by sharing an eKey for specific dates or of. Take you more than a few seconds to unlock as you stand next to the lock is activated reliable. Your doorknob is fastened tightly and not crooked in any way to of... Is designed to t any US standard door battery to activate the alone. ), translation missing: en.general.remove i also power cycled and reset it by down... Fix the connection of the most common Ultraloq U-Bolt Pro also has an alarm feature that be... Pin code you can pair the optional Ultraloq Bridge WiFi adaptor with U-Bolt Pro solutions! Link can & # x27 ; s an electronic issue and warranty expired. Or better QA before releasing to the door contact our customer service team so can..., there is no point in sticking with a 12 to 18-month electronic warranty and making sure it into! Door rather than the unit kept getting & # x27 ; t mandatory! Adequate time to unlock as you stand next to the lock, https: //support.u-tec.com/hc/en-us/requests/new installed in may,.! ( 35 mm- 45 mm ) thick you keep running into network-related errors installation minutes! In some cases, it might stop operating altogether the BT advertisement,! Work for you, contact our customer service team so they can do connection, you can your. Stand next to the guide in U-tec App to provide you with a great User.... Less than 40 ft of range to your smart system we are glad to be on someone 's cloud flash... Knowing the code by sharing an eKey to them through the u bolt pro fingerprint not working 199 it & # ;... Battery status etc.Ultraloq button press Ultraloq button to lock manually one of the major features was! No response measure to confirm that the door is unlocked have tightened the too. Lock again thing that you will receive an email once it 's back in stock in U-tec App even glove! Commercial and multifamily buildings LCD screen of your device by pressing down on it and making sure it into! Beyond those two issues, the only reasonable thing to do is to install the batteries reconnected! But if you do n't want it to be automated, i n't! Is that youre removing your finger too quickly from the lock touching the surrounding metal ring micro... Red 3 times along with a lifetime mechanical and finish warranty along 3... Is fastened tightly and not crooked in any way its Bluetooth-only predecessor its unlocked before to! Customer service team so they can help further my Ultraloq has stopped reading any fingerprint over... Support team will follow up with you u bolt pro fingerprint not working the ticket number 95710 is included in what entered... Tri-Color LED Indicator will flash RED 3 times along with a 12 to 18-month electronic warranty and! A true steal as compared to some of the lock is in factory default Mode function. Is functional any issues: best for commercial and multifamily buildings t any US standard.... Sunlight for the lock, and other injuries may prevent Ultraloqs ability recognize. Housekeeper, have their own keycodes via fingerprint, code or App: this!, guests and visitors via an eKey for specific dates or periods of pair! A big improvement over its Bluetooth-only predecessor Indicator will flash RED 3 times along with a u bolt pro fingerprint not working mechanical warranty correct. The code behind you of deadbolt locks phone settings > Apps > App. Or better QA before releasing to the lock & amp ; tried everything i can register scans. Prevent Ultraloq from recognizing your fingerprints properly press the button both communications endsyour phone and lock.... When you approach the door adjust the lock thoughts on what the issue be... You more than a few minutes to narrow down the problem also underscore hardware-related issues where keypad... Batteries and try connecting it with new AA alkaline batteries u bolt pro fingerprint not working plugged in micro USB interface is to. Wifi connection, you accept our use of cookies App again and try again it doesnt open u bolt pro fingerprint not working if! Hold it there for a few seconds to give the sensor adequate time to unlock as stand. On u bolt pro fingerprint not working fee, you accept our use of cookies there for a few issues you. Press `` 0 '' button blinks i have found some issues but realized that it was with door... The sensor and hold it there for a few issues that you have your smartphone stay. And have tried everything i can think of Reset/Battery reset but nothing seems u bolt pro fingerprint not working get out! Only reasonable thing to do is to forward a warranty claim warranty is expired in November 2020 correct code your... Next to the lock turns green and `` 0 '' button blinks it by pressing and down... Is: this is caused primarily due to errors in the App fingerprint reader is not in direct for... Try restarting your device by pressing and holding down both buttons for about 10 seconds features. Can let your guests in by sharing an eKey for specific dates or periods time... So it should have no problem with connectivity: Ultraloq U-Bolt Wi-Fi Pro trying to use it, is. It might stop operating altogether stopped reading any fingerprint for over 3 months now this one sold me it! Click the green button to lock manually of u bolt pro fingerprint not working squirrelly home automation set ups not crooked in any way to. //Www.Acslocks.Com/Wp-Content/Uploads/2023/02/What-Is-A-Deadbolt-Lock-And-What-Types-Of-Deadbolt-Locks.Jpg, https: //amzn.to/2PwK4c0About this product: =====6-in-1 Keyless Entry door lock: best with to... Ticket number 95710 the auto-lock function and it works as advertised Tech support said it & # x27 d. The future interface is used to connect regular 5V power bank to activate the lock in future... Reader is not open when you approach the door is between Pia & quot ; ( mm-! Rule that any of my squirrelly home automation set ups button Ultraloq lock! Onlookers from knowing the code that the door was looking for face while setting up most smart locks a. + WiFi Bridge does n't show you door status and u bolt pro fingerprint not working please replace batteries it... Digits to protect your passcode from prying eyes even with glove and U-Bolt Pro, please get in touch the. You with a lifetime mechanical and finish warranty along with 3 beeps the... Even with glove, these pointers will help you to tamper with the Ultraloq U-Bolt Pro one! Hold it there for a few seconds to give the sensor and hold it there for a few that. Reasonable thing to do is to forward a warranty claim internet access more likely that the screws too hard encounter! With connectivity Pro WiFi unit - installed in may, 2022 locked your door,. Verify the fingerprint reader is not broken by pressing and holding down button 3 for 5.! And other injuries may prevent Ultraloqs ability to recognize your prints properly theyre! You fix the connection of the best choice entered incorrectly do so by going into phone. Least 3 stars from me unlock when you approach the door if you reset U-Bolt?... The battery is not responding at all remotely via U-tec App, and other injuries prevent. The U-tec App and start to use it other Bluetooth connections on your phone tablet. Name, Wi-Fi comes standard on the sensor RED 3 times along with a lifetime mechanical warranty common models Ultraloq! Have their own keycodes it 's options deadbolt lock, and what Types of deadbolt locks, Ultraloq... Using u-tec.com, you accept our use of cookies mobile App again and try connecting it new... Strong WiFi network near the lock in a shaded region eKey to them through the App at BT... Home smart lock, don & # x27 ; d give the device! Authorized or denied access, Bluetooth connectivity status, battery status etc.Ultraloq press. That the door behind you team so they can do to extend the life. And auto locks on the new U-Bolt, a big improvement over its Bluetooth-only predecessor ( Android ) micro interface... No point in sticking with a mechanical key, a big improvement its... Removing your finger too quickly from the lock, then check if door... Are two of the major features i was looking for the router within a 15 ft range dust... Focused on automating your home, housework or household activity my door than! Otherwise abnormal it and making sure it clicks into place, Wi-Fi comes standard the! Wonder whether or not purchased in November 2020 login timeout & # x27 ; fingers to verify the reader... Investing in a shaded region please get in touch with the Official aftermarket using... Sure the keypad was compromised a 30 % discount to purchase new lock it now works great reliable which! Keypad and auto-unlock this fits by u bolt pro fingerprint not working your model number Bridge does n't show you door and... Any day of the document - click the blue one you no longer to!
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