There use to be 2 pools that were heated before renovations began. Hi. We just had a drink in the lobby bar while waiting, and the kids played in the games room. Lets call it pretty potatoes. Was the dress code of long pants for men enforced at dinner?lynn. TheGrand_GM, Manager at Moon Palace The Grand - Cancun, responded to this review. So were planning on going in September. Our son has a dairy and egg allergy. We LOVED Jade and Travoli. Family: Two kids 4-17 Stay, Play & Eat Free (valid through 1/04-12/23/19; booking date restrictions apply). We ate breakfast at the buffet that is connected to the Cusco Restaurant. Cusco Restaurant is located near the beach, which is quite far from the Lobby building. We ordered the big breakfast you see in the above photo on our first morning. Find the hut by the sports pool with the bikes in front.Playplace - located in the water park, the indoor play place is awesome. Presentation, taste, and experience four star! . Its extremely thorough & makes an upcoming trip very exciting!! They will also like the shows in the evenings. We were comfortable with him eating them, but the restaurant server made me sign a note saying I knew he was eating dairy and eggs. We didnt book ahead of time and we didnt have any problems getting in. Thank! This area is out by the pools. The sushi at the Grand Buffet is legit. The reason I ask is because we are coming from Europe and need to know if we need to try and get smaller denominations of dollars before coming. Resort credits are optional to use and you dont have to go on the sales tour to access them). The interactive games are very cool. Restaurants - JC Steakhouse, LeChateau (French - adults only), Cielito Lindo (Mexican), Cusco (Peruvian) take reservations for dinner, the rest are first come first served. Had a fabulous time and could have stayed longer. Trying to accommodate both husband and child with out making things too difficult. . We love staying at The Grand because we had access to everything. This way all of the staff know not to feed your child something that can hurt them. Did you swim with the dolphins on site? Im not sure if theres an additional charge for these rooms, but I would assume so. My husband and I went there for our honeymoon (I think we stayed at Nizuc). They are still asking us how the white doves came out of his hand. To visit the Grand, if you book at Nizuc, then you need to pay for day rates and with 5 people, that could get expensive. And your boys are very cute! Are there any shops on the property, my kids love to bring trinkets back.. Or anything close by? The landscaping is still quite new. Hi John yes, the Diamond elite pool is between the Half Moon and Olympic pools. This sweeping resort also features an impressive indoor bowling alley and a world . There are plenty of chairs, umbrellas, couches and loungers at the beach. Hi, Now I dont think the Grand was built when I was there before which I understand is the new flagship hotel of Moon Palace Cancun but what I would like to know is will those guest who will be staying at the Moon Palace Golf & Spa still be allowed to get free access to the other hotels: Nizuc, Sunrise and I guess the The Grand or do guest now have to be staying at The Grand to have access to all the other Moon Palace Resort ? Also do they provide a kettle in rooms? Its the modern version of the do not disturb door hanger that were all familiar with. Cool yourself in one of nine refreshing pools or sip unlimited premium drinks at our many bars. This area will be thick and lush in a few years. Thanks for taking the time to create it! However, if worried, it may be a good idea to book a few ahead of time. Our youngest boy, Connor, absolutely LOVED this place. You just take as many towels as you need. All I could get were studios. Marilyn. Did you tip the room attendants? Wow! The Grand at Moon Palace Cancun offers so many opportunities for play with a variety of attractions and diversions. Anyhow I had a great time and Ive booked to go back again in November -December. The bus to the Beach palace resort was great and the beach there is even better! That is an extra $2317 per studio. This is where the Flowrider is located (pictured above). Doh! We just had recent trip from 07/31/2018 to 08/06/2018. The big slides were not open, as of 06/25/2018 (our last day), though it looked completed. Enjoy exquisite luxury in Cancun! It caters to the luxury family segment that wants an all-inclusive resortthat can be enjoyed by both adults and children. We really liked the one by Cuzco restaurant closer to the ocean. My son will definitely like that. Sounds like there are firm height restrictions on a lot of the waterslides, and even an adult could get on some. Im trying to gather information on this resort also; aside from their website, I am planning a trip for next Spring, 2019. We didnt have any problems getting a table for dinner. Very clean comfortable room, water slides, kids club, great restaurants. The over 2,000 rooms here are split between two sections, Nizuc and Sunrise, with each having their own decor, design, amenities, and appeal. During our visit the resort put on a Magic Show, Michael Jackson impersonator music concert, sand art show and the Lion King show. Can they stay at the kids club alone while we go out to a formal dinner? She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. I see the pictures above with small slides that are attached to a little house, is that all? Atmosphere also beautiful, relaxing, and elegant. It is safe you can walk around 24 hours a day it is well lit. We love Peruvian food but its not easy to find, especially at an all-inclusive resort. It was a lot of food! If not for the sickness, this resort would have gotten 4 stars for all the amenities but clearly something is off with the food preparation Dear Sharon A,We thank you for taking the time to share your valued comments with us. What a great review, we are visiting in October for 2 weeks and you answered all of our questions. Thanks, Mitchel. You can get a variety of treatments at this facility and many of the treatments can be paid for by using resort credits that are offered by Palace Resorts. Review tags are currently only available for English language reviews. Guess the inspection wasnt done, yet. Travelled during spring break (near full capacity), two adults, two kids. Rooms come fully stocked with a mini bar, snacks (chips and oreo cookies) and coffee (real coffee, not instant coffee). This is the Diamond Elite Pool. It will be a pleasure to serve you!Kindest regards,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. Awesome review of the Moon Palace. . But this time were bringing the kids. We would love to return. Thanks. For Diamond access I believe you need to be a member, or book through a member but were not entirely sure how it works. Thanks again for everything! What view is better, to garden or resort? This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Such a bummer! It was nice that we didnt have to make any tough decisions. We are travelling to this resort in January with a 6 month old and wondered about the bottled water they provide, as we will be using it to make formula feeds. Each night we ordered morning breakfast room service by putting a card outside our door, and it always came at the time we requested. Its an all inclusive park with lots of water related activities, such as snorkel, zip-lines landing on the ocean, and the highest waterslide (98 ft.) in the Rivera Maya. Just wondering if the have floats for the lazy river and do you have to pay for them. Yes all of these photos were taken by us on our trip. They expected and deserve tips so this is "all inclusive" except for all the supplements and expected tips. We ate at the breakfast buffet most mornings but stillordered fresh coffee, pastries and fruit via room service. Glad to see you guys had a blast. Hummus, kalamata olives and warm pita bread. Receiving this recognition from Habibi is very gratifying for us since we managed to captivate your senses and emotions with the delicious dishes that are offered. You will live in bathing suits and coverups for the most part! Aside from tips, did your family spend in addition at the resort? We started our meal with a lovely Mediterranean salad and artisan bread. During our stay we explored all 3 resorts and spent time at the Sunrise pool. Sunrise and Nizuc are fabulous too! Its one of the reasons we like them, too! It was very helpful! Our boys enjoyed the simple penne pasta with butter. If you have a sweet tooth, the desserts at The Grand will blow your mind. The desserts at the buffets are incredible. 2. Great review! This post is our attempt to answer the questions we had before booking our stay. There are no annoying towel cards required. Be sure to check the brochure as not all services are resort credit eligible (ie. Can you help us with the costs.? Several friends are coming with children, looks like the perfect resort for them and those of us without. Were told the resort has a pillow menu if you dont like the pillows provided. Layout: Resort consists of 3 hotels. No, we didnt find the size to be overwhelming. Trio of grilled meat on a stick ground lamb kebabs, beef kebabs and marinated chicken. Your email address will not be published. It is incredible to read these comments as they reflect the unparalleled service that our collaborators provide to our guests. Im staying at the Grand this summer and have watched many videos and read tons of reviews and youre the only one that mentioned the little bike and scooter path. Each restaurant has a different theme and you order directly from a menu (no salad or dessert buffets everything is served). Our youngest boy, Connor, is allergic to raw forms of dairy and eggs. I was wondering, what time do the pools generally close at the Grand? I know you boys are young but did you notice an area that seemed to have more older teens? It seems like you may have gone off peak time. Is this the only higher priveldge club? See thishttps://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/. Seriously, its some of the nicest sand you will ever sink your toes into. It was so nice to not have to worry about a stupid towel card or if someone accidentally takes your towel and youre stuck paying a fee for the inconvenience. I am planning a trip there with my family for Christmas 2019. If you stay at either Sunrise or Nizuc, you can visit all the restaurants in both buildings including the spa and restaurants by the Golf course. Loved this thread and feel really good about it. Our oldest son, Braydon, gave it a try and had a blast. The little unexpected details do matter. Our family is having a reunion in Dec. We booked through Interval International. We could eat this all day long. You sign them in, and they have space to play but its not really supervised. I may have come back to this plate a few times. If we come across any additional info that could be helpful (like the building numbers for the swim-up suites, or the depth of the water for the swim-up suites, etc), well be sure to leave another comment for future readers!! If so how was your experience with this. You can hang out in style in these comfortable private rooms with televisions and sofas (see photo below). I just wanted to confirm that when I read an article referring to, The Grand Moon Palace and Moon Palace, I can assume that this is the same resort .. ? Were so proud of him for giving it a try! We hope you can visit us again in the future as it will undoubtedly a great pleasure to serve you.Appreciatively,Cesar Fallardidirector of operationsThe Grand at Moon Palace Cancun. Hello, The grand has something similar for kids but its a larger play area so I think youd be happy with it. For the youngest kids club, I believe the youngest age to be left alone is age 4. Do you get a pager or phone or something incase they want their parents? Thanks. The staff is amazing and helpful. For younger kids, theres an area that is supervised and you need to sign them in and out. When we got there, my wife had to ask me a bunch of questions as I almost felt like Ive been there before! We did not end up swimming in the sea during our stay (we prefer pools because our boys have limited swimming skills), but we did spend time walking up and down the beach and made a few sand castles. Hi! This section is gated, so kids cannot enter or exit without being signed in or out. I have to name a few Magaly in vacation planners was the best she made our trip planning stress free and went above and beyond Aldo in the bowling alley & teen lounge was awesome to our son he even spent time teaching our son bowling basics .People like these make our vacation greatThank you !! The pools are smaller and spread out around the resort. We hope you continue enjoying your stay with us and before any assistance, please do not hesitate to contact us.Sincerely,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. We are traveling here early June and noticed that you are not in the Diamond Club? We are headed there in November and your review has me ready to pack right now!! Then they ask if anyone has a food allergy. You can order freshly grilled burgers steak, fish, beef and chicken so you dont have to settle for burgers that have been sitting under a heat lamp for hours. You can see the planes flying in the distance, but its not annoying. He also enjoyed the lentil soup. We can say with complete confidence that traveling families will enjoy their time at this Palace Resorts property. Credits are optional to use and you dont like the perfect resort for them family... All the supplements and expected tips trying to accommodate both husband and I went there for our honeymoon ( think! The desserts at the kids club, great restaurants can hurt them hello, the Diamond?! But its not easy to find, especially at an all-inclusive resortthat can enjoyed! 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