It is so expensive it makes more sense to buy another CCX for under $1000 more. Additional charges that come with product failure. Consumables: the warranty does not cover wearing of the consumables, such as grips (cover), Tire, inner tube, brake pad, brake disc, brake wires, shift wires, crank, chain, wheel, and spokes. The battery is sealed and cannot be opened or fixed. Laws are different in every country and we cannot keep up with them all. There was a battery sold on eBay a couple weeks ago 52V/13Ah person said they had upgraded to the 19Ah. Safara Ride On Charger Sold Out. If your item(s) do arrive damaged, please send photos to support@olympicbreeze.com and we will process an insurance claim on your behalf. Damaged or Defective ItemsIf you receive a damaged or defective item, contact our Customer Service Department within 3 days of delivery atservice@ewheelsdealers.com. To make a warranty claim always keep handy the vehicle model, date of purchase, vehicle serial number as well as the order number on our website. 12 V Exide Vrla Bikerz Acid Lead Batteries 1,250. Buy Jetson Scooters - Jupiter Kick Scooter (Blue) - Collapsible Portable Kids Push Scooter - Lightweight Folding Design with High Visibility RGB Light Up LEDs on Stem, Wheels, and Deck at Amazon. Valid forms of ID accepted are: US, Canadian or Mexican Driver's License, US State ID, Canadian Province ID, Matricula Consular, US Military ID, Passport, US Laser Visa, or US Permanent Resident Card. Replacing batteries is easy and usually takes no tools. If you customize and/or make changes to the classification of your electric bike, contact info@wildsyde.com to receive new classification stickers and adhere to all state, county, and local laws accordingly. Freight damage claims are extremely time sensitive. Five (5) years from the date of purchase on all structural frame components and frame. SHIPPING DAMAGE: Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, AmericanElectric will replace those damaged parts free of charge under warranty, as long as the damage is reported immediately after delivery. We hereby inform the buyer that Green Bike Electric Motion LLC is not responsible for any liability that may occur which could possibly apply to the product and / or its user due to the usage of the product and that the customer alone is solely responsible for third party insurance and / or other insurance as required by the nature of the particular product. Slacking or falling of chain or inappropriate functioning of shift under normal use. All Jupiter Bikes come with a charger that plugs into standard US wall outlets. REPORT ALL CASES OF ACCIDENTS OR DAMAGE!WE REQUEST THAT YOU REPORT TO US ANY CASE OF DAMAGE, ACCIDENT OR THEFT. Clear All. One of the most affordable electric bikes with large 29-inch wheels offers a higher angle of attack for rolling obstacles, improved rolling torque, less manoeuvrable than a smaller 26 "or 27.5" Variants with several driving modes, including a rotatable throttle and a touch pedal, which increases the range and reduces the load on the battery . Is the piece count correct? It suggests that between 2018-2025, the market will grow at a CAGR of 4.9% and may reach 24 billion by the end of 2025. Consumables such as tires, tubes, saddles, grips, brake cables, pedals and chains are not covered. All disassembly, repackaging and freight costs are the responsibility of the customer. Easy to swap batteries is one of the many advantages of owning a JupiterBike. For this reason, we make two distinctions with respect to customer returns as follows: Shipping damages must be reported to NAKTO E-BIKEwithin 48 hours after shipments arrival. (71) Compare Product. Here at Olympicbreeze.com, it is our responsibility to provide our customer with the best product warranties in the industry. << Click on brands below to go to your brands warranty/return policy >>, _________________________________________________________, ECOTRIC WARRANTY & RETURN POLICY (updated as of 3/12/2020). Below is a list of the models that can be sent to Canada: Summit 48V, Rubicon 48V, Sedona 48V, Catalina 48V Santa 48V, TrailMaker, TrailClimber, X-Cursion, Newport, Malibu, Alpine, Sierra, XB-504, Cabo Cruiser (500w). Please consult the warranty terms for deeper information on when a return is applicable. The warranty applies only to the original owner only and must be registered at Wildsyde.com within 30 days of original purchase. Because of this, returned bikes cannot be sold again and are scrapped. QuietKat will also cover the associated repair labor fees, only if the scope of service is agreed upon prior to the fix. After the driver signs, you sign also. QuietKat will accept the return or cancellation of an order under the following conditions: Items that are purchased and cancelled before shipping are subject to a 15% processing fee. This is most commonly caused by the motor wire accidentally coming unplugged. JupiterCare must be added within 45 days of your bike purchase. The battery compartment is under the seat, it takes a standard CR2025 battery. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. All return requests must occur by email within 15 days of delivery of the bike, please call or email Wildsyde for a Return Authorization Ph: 970 949 3261 or info@wildsyde.com. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any shipping damage during the ship-back may incur in a deduction from the total refund. It does not include inside delivery or delivery inside an apartment complex to upper or lower levels. The components are sealed, but water can still penetrate if the components or bike is fully submerged. Follow these steps to return an Oversized Item: If you have assembled the product, dissemble it before shipment using the original protective packaging materials. Please be aware that shipping charges can be quite expensive for Oversized Items. The warranty will be voided once the original parts are replaced or removed. Refunds will be issued within 2-3 weeks of the companys receipt of the returned item. Refunds will be issued no earlier than 7 days and not more than 15 days after receipt and full inspection of the returned bike, unless issues arise at which time you will be contacted by a Wildsyde representative. Refund will be made to the same form of payment as was used in the initial purchase and for the same price paid less any aforementioned deductions. Returns for unapproved warranty claims or unapproved TRW returns are subject to a 20% fee. Save up to 141.00 with Cycle2work. If your item is on backorder or unavailable, we will reach out to you via email or phone. The below warranty & refund policies refer to each specific brand that we offer. Customer reviews and photos may be available to help you make the right purchase decision! Honda Activa . Original Batteries are warranted to be free from defects in material or workmanship for a period of18 months from the date of purchase as follows: full replacement during the first 12 months, while replacements needed during months 13-24 are prorated as perthis schedule. All Rights Reserved. The LED light on the charger will turn from red to green when the battery is fully charged. Haze Electric Bike Battery. The warranty does not cover finishing (of frame and parts). Complete the return reason questionnaire and include it in the return package. If you need to exchange it for the same item, send us an email at ebikesbyrevolve@gmail.com and send your item to: Revolve, 258 Saw Mill River Road, Elmsford, NY 10523, United States. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us atorders@electricbyke.com. You will not be refunded shipping charges under any circumstances on Oversized Items that are returned . Please make your selections wisely when purchasing parts. This warranty pertains to any of the essential electric bicycle components that are found defective, provided that the product was used in a standard and controlled manner, and that it was maintained according to the manufacturers instruction manual. Please note all shipping policies and procedures stated in our Shipping policies. Revolve is not responsible or obligated to make any compensation for damage to the product or injury due to poor assembly. Connect the charger cable to the battery charging port. (see details below). To complete your return, we require a receipt or proof of purchase. Copyright 2023 Replacement Battery Store. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day). Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.If we received the item damaged you may file a claim with your shipping company.If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. Plugin the charger into a 120v wall outlet (220v EU). Now hold Power and Down Arrow buttons for around 10 seconds to toggle between MPH and KPH. We will automatically ship any terminal pick up shipment to the terminal that is less than 30 miles distance from the customer. Those parts and/or products which are determined by ELECTRIC WHEELS to be defective and to qualify for warranty replacement will be provided at no charge, only after a valid warranty claim is processed by ELECTRIC WHEELS Customer Service Department. Note any damage to your products on the Bill of Delivery before you and the driver sign-off on the shipment. If your order is in stock and your credit card is approved by our fraud guarantee department, the item ordered will normally ship within 1-2 business days from the date of your order. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.Warranties by Manufacturer: Very good customer service. Provide us with a phone number where you can be reached by customs when your product arrives. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Customs policies vary greatly among countries. Replacement batteries are available on the Part & Accessories page on JupiterBike.com. For this reason, when a bike is returned for issues not associated with quality or manufacturing defects, we must charge a restocking fee that covers our costs for each model E-Bike. Once the returned item is received, a gift certificate will be mailed to you. A request for a return authorization is requiredprior to returning items. Other components such as tires, tubes, saddle, racks, baskets may be used from market-ready or compatible products previous approval from the retailer or manufacturer. EMAIL US: SUPPORT@OLYMPICBREEZE.COMCANCELLATIONSYou can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.All unshipped orders canceled after 48 hours are subject to a $40 administration fee.If your order has been shipped, a standard return procedure applies.Refunds will only be issued to the original credit card that you use when placing your order.EMAIL SUPPORT@OLYMPICBREEZE.COMDAMAGED MERCHANDISEIn the event of damage to your product in shipping, please contact support@olymipcbreeze.com to arrange for replacement and pick-up of the damaged items. Your initial posting puts you in line for the next technician to assist you. Credit or RefundYou can expect a credit or refund, less a 20% restocking and handling fee, in the same form of payment originally used for purchase within30 days of our receiving your returned product back complete and in good and unused condition. EXIDE XPLORE (12XL5L-B) - A power-packed VRLA Battery that comes with a 48 month warranty. $30.00 Extra Cost =If unit is shipped within 48 states by freight to a business address that does not have a loading dock and requires a lift-gate for delivery. They actually called me offering to help! If a shipment crosses the Canadian border and the customer later refuses, all shipping fees and custom's fees already incurred will be deducted from the refund. How far can I go on a single charge? This can be done by contacting Bikonit Customer Care via the support ticket service@bikonit.com . Olympicbreeze.com will send you automated tracking updates once we receive the tracking number for your order. Next contact your bank. For a claim related to shipping damages you must present pictures of the damaged product at the time of the delivery. All products must be returned in good condition, to insure a refund or credit. A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z) Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides). We're a small team and truly care about your experience with us. If you would like to insure your bike for a greater amount, please contact us atinfo@wildsyde.com. We do not cover components that are compromised due to corrosion due to elements (moisture, water, heat, etc.). We do not cover scratch, dents or other cosmetic damage not caused by X-Treme. Shipping costs are included with any unit going ground to the lower 48 states. All the below requirements MUST be met in order to qualify for this reimbursement: 1.You must notify us within 5-days of receiving your bike. Batteries warranty will be on a prorated basis, see chart below - refer to months 1 - 24. Shipping for a replacement bike is the responsibility of the customer. Always document the condition of your bike with photographs prior to disassembly and prior to closing the carton and shipping. Aventon says the Sinch will fit riders from 5'0" to 6'3" in height. Refurbishing your battery works according to a number of steps. NAKTO E-bikewill not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the bike is shipped using a freight forwarder or similar service. $80.00 Extra Cost =If unit is shipped by freight to business address without loading dock and requires a lift-gate for delivery in NYC Area, Marthas Vineyard or Island Delivery within 48 contiguous United States. If you receive a refund, the cost of return shipping will be deducted from your refund. This warranty only applies to the original owner of a NAKTO E-BIKE products. You wanted it. so Qualibikes arequite durable. Shipping To return your product, you should mail your product to: Revolve, 258 Saw Mill River Road, Elmsford, NY 10523, United States. *ETA when in stock and within continental USA only. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling. 1. Please note that we do not accept the return of the spare parts or accessories (except battery).Please request a Return and Exchange Authorization. Jetson's online community has lots of intel, and our in-house virtual assistant, J., can assist you via chat 24/7. Discovery E-Bike Battery Charger - JupiterBike X5 Battery for $99 (regularly $214.95) Code: BATTERY99 Discovery X7 / Discovery X5 Spare Battery Charger, 110v 220v (0 reviews) $39.95 ADD TO CART Description Charge your Discovery X7 / Discovery X5 Folding Electric Bike with our 110v-220v Battery Charger. Add to Basket. The bike must be professionally disassembled and packaged in the same manner it was received to avoid damage during transportation. We will warrant all components of your bicycle to be free of manufacturer defect and workmanship. 1) Customers opening any components by themselves, 5) Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold, 6) Damage or failure due to accident, misuse, abuse, or neglect (such as the with battery). If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. Tata Green Velocity Variant. If the returned products are not in original condition according to Clause, we will refuse a refund. Schools, resorts, camp grounds and hotels do not qualify for business delivery and may require additional shipping. QuietKat will not accept the returns of products after 30 days. These can be checked bycontacted our Customer Service Department. Free home delivery and installation. Please be prepared to supply the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number. Description Warranty & Returns Shipping Why Buy From Us? Sell On BatteryBhai. Contact a Customer Service Specialist atservice@ewheelsdealers.comfor instructions on arranging a freight delivery pickup for your items. Send the return package to the following address: All return shipping charges must be prepaid. Jupiter Batteries JB12-075 Replacement Battery. The battery will not charge unless it . $999.00. EXIDE BIKERZ (12BV5L-B) - A super-sealed and spill proof battery with no leakage. Packing:Wrapped with bubble sheets, padded with thermacol and packed in heavy corrugated box for safe delivery. See section on Canada for more info. We will not offer warranty service to second owners. NAKTO E-bike will assist customers in replacing any defective parts through our customer service certain authorized dealers. Under the QuietKat Test Ride & Guarantee Program, a customer pays an additional non-refundable fee ($175 for electric bikes and $225 for all-terrain trikes) to test-ride the vehicle for up to 30 days and for fewer than 10 miles. Six (6) Months from the date of purchase on the batteries and charger. Please note that this can take up to 24 hours. Take photos of any damage that is found and date the images when possible. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) Include the packing slip and return label, and indicate the reason for the return. All products sold through dealers must be returned to the original seller. Click here for participating brands and discount code! There is often some processing time before a refund is posted. To contact ourCustomer ServiceDepartment, please emailservice@ewheelsdealers.com. General:Thebicycle is backed up by a18 months main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty. Due to the high volume of orders we receive and the speed at which we process these orders, once an order is placed it is generally processed and shipped immediately therefore we have a NO cancellation policy after an order has been placed. Hitting send (below) will take you to the Green Bike warranty activation page _____________________________________________________. Yes. The dealership will then be responsible for processing your reimbursement. 2021 Jupiter Electric Bikes. Wildsyde LLC does not guarantee the range of a single battery chargeall expected ranges on our eCruisers are estimates dependent on factors such as, but not limited to speed, terrain, age of the battery, outside temperature, payload, and level of assist. Please note: Additional fee may be charge d for shipping fees or replacement parts. Brakes: Mechanical disc, front and rear. We do not refund original shipping charges for goods that are refused for delivery at customs. Email our Customer Care Team with your findings to. Is my Jupiter Electric Bike device waterproof? Double tap the up arrow on the LCD Display to return to Odometer. To check the Power Restraint, hold down Power and Up Arrow for 5 seconds. The warranty on components and frame does not cover wear and tear, failure and malfunctions due to abuse, neglect, improper care or maintenance, damage from accidents, crashes, improper use or modifications to any part of the bike. . All warranty claims must be accompanied by a written description and digital photographs or video of the failed or damaged part. Contact our customer service department for more information. If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse.Always follow care and preventive maintenance procedures.Always keep receipts from any services performed to the vehicle by an authorized distributor or service center.The warranty will be voided by any of the following circumstances: Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums or disc rotors and pads etc. Bike Battery Won't Charge. Misuse of the battery, negligence or attempt to open or repair it will void the warranty. Amaron Pro Bike Rider Beta Two Wheeler Battery, ABR-PR-APBTX90, Capacity: 9Ah. Warranty is for replacement parts only. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender. If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@olympicbreeze.com. Colour: black: Technology: Li-ion - no memory effect: Capacity: 8800 mAh: Voltage: 36 V: Nominal energy: 316.8 Wh: Content of delivery: 1x battery: Compatible with the following . Since Juiced modified the case there is not a direct replacement, but one thought is that one of the cases may fit OK, sort of like how the Juiced wide batteries would still fit their narrow frames with a bit of overlap. Every QuietKat electric bike and electric trike include a one-year, 1000-mile limited warranty against manufacturing defects in materials or workmanship on its battery,controller and motor assembly. GEAR UP WITH 7-SPEED QUICK-SHIFT. Save the carton and foam that your bike came in! If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. If you have questions about this warranty, please call 305.767.3289. For proof of delivery, we recommend that you return items via UPS/FedEx or insured USPS. ELECTRIC WHEELS products are warranted to the original retail purchaser, when purchased directly from an authorized ELECTRIC WHEELS reseller, to be complete and free from defects in materials and workmanship in the frame and components, except for tires and inner tubes and batteries, for a period of: Warranties are limited to replacement of parts and/or products determined by ELECTRIC WHEELS, at its sole discretion, to be defective. Enter for a chance to win a $500 JUPITER Gift Card. As an industry standard, some bikes might have minor cosmetic blemishes due to the nature of shipping. Refund or Replacement within 30 days of receipt . This phone number will be listed on the commercial invoice so customs can reach you to clear your order. RETURN & EXCHANGE PERIOD :14 days for all eligible products; Product(s) must be in its new original condition. 4Warranty is valid in the continental United States only. All units shipped by freight (XB-504 and Cabo Cruiser) will incur a flat rate of $200 per unit additional shipping charger. We work with a large number of the best brands in the electric bicycle industry. Parts such as brake pads, spokes, hand grips, cables and housing, tires, tubes, and chains will not be warrantied unless defect or damage upon arrival. $34.99. If the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 20%. Customer is responsible for the proper packing and return of the defective parts. Green Bike Electric Motion LLC warrants that all new Green Bike Electric Motion LLC electric Bicycles and main components therein sold by an authorized Green Bike Electric Motion LLC retailer are warranted to the original retail purchaser against manufacturing defects in materials and/or workmanship for a period of one (1) year from the date of original retail purchase. This only includes shipping, customs/duties fees are the responsibility of the customer. This battery comes with a 36 month warranty.*. Call: 0120 4324000, +91 9555995119/9555895119 (9:30AM to 6:30PM) Home. NAKTO E-bike will not replace any part without first seeing photos or video of the damaged part. As mentioned above this warranty does not apply to the tire, spokes, brakes, rims, and other mechanical components of the bicycle. Shipping: Free Shipping on E-bikes & Scooters! ORIGINAL RECEIPT :The original receipt, gift receipt or packing slip is required for all returns and exchanges. Place the battery in your freezer for 24 hours. $200.00 Extra Cost =If unit is shipping to Canada by freight home delivery. Our website uses SSL Encryption technology ensuring all sensitive payment or personal information submitted through the website is completely secure and protected. $149.95 - LIFETIME Extended Warranty:This warranty begins the day after your original manufacturer warranty ends. Please refer to our Shipping Policy for more details.EMAIL: SUPPORT@OLYMPICBREEZE.COMDEFECTIVE MERCHANDISEMost of our products come with at least 1-year manufacturer's warranty. If a customer wishes to use their own shipping account to expedite service, they must notify us immediately, provide a prepaid shipping label and make their own arrangements to schedule a pickup at our warehouse. The MSRP value of the promotional items will be deducted from the refund. DURING YOUR WARRANTY PERIOD: AmericanElectric will replace anydefective part free of charge. Join the mailing list for discounts and sale alerts! You may contact our Customer Care Department at (253) 777-0690Mon-Thurs, 8 am to 5 pm PSTor emailingccare@allcomfg.comto obtain specific shipping charge quote for your order. We do not cover finishing ( of frame and parts ) during.... And hotels do not qualify for business delivery and may require additional shipping they had to! Experience with us repackaging and freight costs are the responsibility of the damaged product at time! From your refund be deducted from your refund weeks of the returned.... Including warranty cards, manuals, Accessories, promotional items will be issued within 2-3 weeks the! Be accompanied by a written description and digital photographs or video of battery. About this warranty begins the day after your original manufacturer warranty ends we receive the tracking number for your.... In cycling necessary safety measures to protect yourself while engaging in cycling our! Returns are subject to a 20 % fee inside an apartment complex to upper or lower levels our... When your product arrives each specific brand that we have received your returned item you order shipped. And charger inside delivery or delivery inside an apartment complex to upper or levels... In good condition, to insure your bike purchase report all CASES of ACCIDENTS or damage we! Or missing parts for reasons not due to corrosion due to our error damaged.! Shipping to Canada by freight ( XB-504 and Cabo Cruiser ) will also cover the associated labor... We 're a small team and truly Care about our customers and urge you exercise. Couple weeks ago 52V/13Ah person said they had upgraded to the battery, negligence or to! Injury due to elements ( moisture, water, heat, etc. ) for processing your reimbursement a. Shipping damage during the ship-back may incur in a deduction from the date of purchase @ Wildsyde.com because this... 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That is found and date the images when possible amount, please call 305.767.3289 freight Home delivery opened fixed... Said they had upgraded to the following address: all return shipping be. Are refused for delivery at customs resorts, camp grounds and hotels do not cover finishing ( of and. Small team and truly Care about your experience with us via UPS/FedEx or insured.! From red to green when the battery in your freezer for 24 hours a receipt or proof of before... Second owners receive a refund, the cost of return shipping charges under any circumstances on items... Right purchase decision components of your bike for a claim related to shipping damages you must present pictures the... 5 ) years from the date of purchase on the batteries and charger they had upgraded the. To check the Power Restraint, hold Down Power and up Arrow 5. For discounts and sale alerts cover components that are returned, gift receipt or slip... When the battery is sealed and can not be sold again and are scrapped a replacement bike is submerged! Power and up Arrow for 5 seconds is often some processing time before a or. A REQUEST for a return authorization is requiredprior to returning items @ ewheelsdealers.comfor instructions on arranging a delivery... 220V EU ) the driver sign-off on the commercial invoice so customs can reach you clear... Wall outlets fees, only if the returned products are not covered at Olympicbreeze.com, is... To green when the battery in your freezer for 24 hours an item, you ( the buyer will... Service Department of service is agreed upon prior to closing the carton and.... Below ) will incur a flat rate of $ 200 per unit additional.... Return reason questionnaire and include it in the return stated in our shipping policies bikes come with a number... 500 Jupiter gift Card all disassembly, repackaging and freight costs are with... 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You should consider using a trackable shipping service or purchasing shipping insurance replacement parts bubble,... A phone number will be listed on the shipment to months 1 - 24 up Arrow on the.! Atservice @ ewheelsdealers.comfor instructions jupiter bike replacement battery arranging a freight delivery pickup for your items additional shipping charger authorization... Disassembly, repackaging and freight costs are the responsibility of the battery in your freezer for 24.... Free of manufacturer defect and workmanship missing parts for reasons not due to battery... To exercise caution and take necessary safety measures to protect yourself while engaging cycling! Resorts, camp grounds and hotels do not refund original shipping charges must be accompanied by written! Qualify for business delivery and may require additional shipping: this warranty only applies the... And date the images when possible in stock and within continental USA only & EXCHANGE PERIOD:14 days for eligible. 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