2. Palletize your shipment. (+ Other Common Faqs), What Does Undeliverable Mean At Fedex? Having a similar issue. correct weight. I realized the discrepancy when my customer called me to complain about the wrong item sent. That just seemed suspicious to me. Keep in mind, though, there are maximum declared values that apply to certain items, such as artwork, jewelry, and antiques, as well as specific FedEx services. Wait for them to ship it and if its wrong return it..? Usually I get my money back from whoever shipped the items in question. If the dimensional weight exceeds the actual weight, the package will be rated based on dimensional weight and subject to additional charges. Declaring a value for a domestic or international shipment isnt the same as purchasing insurance for it. Create an account to follow your favorite communities and start taking part in conversations. The table below features FedEx weight limits and size restrictions for a variety of FedEx services available through EasyPost. each buyer and showed the photos and both How long does it take to get a refund for an eBay shipping label that I These packaging items often contain liquid, making them susceptible to shifting. Include a packing base. Now he keeps telling me he A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. For more information, visit Data Security Page. The size and weight of the shipment can help you decide on the crate conguration and style, including what packaging materials and fastener types to use. You must file a claim in writing, then well investigate the details of the shipment. (+ Other Common Faqs), Can You Track A Fedex Package Without A Tracking Number? I am surprised that that many different things (Trampolines. But the weight for my friend's identical shipment was much more for the monitor, stand, accessories, etc. For 10 If a package got mixed up for any reason, then its FedExs problem to resolve. They also help distribute the weight of top-loaded freight. However, these indicators are not valid for damage claim purposes. I'm in the US and won an auction last week. Shipped Weight: 22.2 pounds for my monitor Dell 27 Gaming Monitor - S2716DG it's weird. I reached out to Keep in mind, though, there are maximum declared values that apply to certain items, such as artwork, jewelry, and antiques, as well as specific FedEx, Its also important to understand that declaring a value doesnt guarantee youll be reimbursed for a lost or damaged shipment or receive the exact amount you declared. For final Rated . No extra charges. If FedEx discovers an incorrect shipment, the very first thing you should do is notify the Customer Service Center. I think they under estimated it. It wouldn't be the first time the weight is just wrong. Service includes inside delivery and up to three delivery attempts. With both UPS and FedEx applying a published dimensional weight divisor of 139 to all packages, that package has a billable weight of 16 pounds (13*13*13 = 297/139 = 15.80). Accepted Solutions (1) 02-10-2018 10:49 PM. I followed Temperature will vary depending on time of year, location, exposure to sunlight, and other variables. Average package weight should be 15-25 lbs. FedEx Freight for less-than-truckload (LTL) shipments: FedEx Freight is for less-than-truckload (LTL) shipments to destinations in the contiguous U.S., Mexico, and Canada. The package will not be collected if it is clearly overweight. When you ship a package, you may have to pay for the express delivery, even if the package is not the one you planned to send. Actuall. The fake delivery notice will include a call back number with an 809 area code, or other 10 digit international number. Large and fragile items can encounter shock and vibration during the shipping process. (Also, an extra question. Click the image above for the latest Announcements from eBay. For a FedEx dimensional weight calculation, the DIM weight divisor is 139, for ground and domestic shipping in the 50 United States and Puerto Rico, and in international shipments. Read more about it: Putting the wrong weight on the shipping label is a mistake that can happen to anyone. $20. Okay, I've found out that i need to request . Packing long freight During shipping, long items like pipes can damage other cargo and can even pose a threat to trucks and planes when theyre not packed properly. My local Fedex store places the package on the scale and scans my printed labels. It reflects a package's density, which is the amount of space a package occupies in relation to its actual weight. Track the status of your claim online. So I wouldn't be too worried. Please do not respond. We recommend using one of the following browsers to access this site. And if that's the case, wouldn't the weight change on the Shipment Facts page, or does it just stay the original weight the whole time, even after FedEx weighs the item? When shipments are being transported by truck, their maximum weight and size are limited by the liftgate capabilities. That was what my Wi-Fi version was. Well help you define oversized versus freight shipments plus provide a resource for calculating estimated shipping costs. Conduct your own inspection, or schedule one. A FedEx delivery that was going the wrong way ended up creating a huge mess for these people, and thats why they are trying to find out what happened. Too bad, FedEx came and crushed my happiness. Open an account to save 30% off FedEx Express, access time-saving tools, and more! 70 lbs. I'm sure you do, and you're just trying to help me, but until the subreddit can offer you an official verification flair, I can't trust giving out specific information. Get the answers to all your shipping questions with advice from long-time sellers. If youre shipping transit cases with caster wheels, the cases must be palletized. Or worst case scenario: The package is actually 4 pounds, and the seller on Amazon scammed me. The package will be collected but a surcharge will be issued. First, youll need to file a claim in writing. Get more details about declaring a value, including exceptions and maximum values, from the. The parcel dimensions and weight you insert when placing your order on the Eurosender platform are forwarded to the courier company assigned to transport your shipment. But, you may also want to speak to them to apologize and soothe any ruffled feathers. Only packages that weigh up to 150 lbs (~68 kg), 108 inches (~2.7 meters) in length, and 165 inches (~4.2 meters) in length and girth . Also called bulk bins, cargo boxes, or bulk containers, freight boxes are larger and sturdier than standard shipping boxes. Consider freight boxes from FedEx. That's what I was afraid of. xdegen 4 yr. ago. Disclaimer: TSA regulations require that any international express freight (air) shipment that weighs over 150 lbs. Answer (1 of 4): The driver should have known it was too heavy before he/she left the FEDEX building, and should have arranged for help at that time. We encourage you to pack all freight shipments on a pallet to ensure handling eciency and reduce package damage. require prior approval. In the end, we got through the process. Cushion the unitized perimeter with corrugated boards as necessary. You will not be charged extra for this service. If it says underneath the out for delivery scan Scheduled for delivery next Business day it will go out the next Business day. With our Direct Signature Required service, FedEx obtains a signature upon delivery from someone at the delivery address. Reply. It is true that the packages are not going to their final destinations, but its all part of the FedEx hub and spoke system. Is it true that even if they got the weight incorrect, FedEx would rebill them with the correct amount? Why do people freak out about the tiniest things? For more information, visit Data Security Page, The amount you declare should reflect the total amount it would cost to replace or repair the items in your shipment. See securing freight for more information. FedEx usually takes packages to a hub, and from there they are sent out to the next closest location. labels & sometimes just the bar codes are printing out HUGE. Add any supporting documentation at the applicable step or after you've finished filing. Check your shipment weight and size. Weights are often wrong on the labels and corrected for billing. Im pretty sure we can fix this. Let us examine the two scenarios: Did you know that couriers calculate the final price based on several factors? Ship with confidence when you increase the limit of liability for your package, with or without purchasing third-party insurance. out of the country at least every day but then ebay decided to opt us in Heres a high-level overview of how to pack each of these product types.. It got delivered and all was well until I got a Fedex payout for $290!! The problem is that the shipment weight under shipment facts appears to be incorrect. What do I need to do? New comments cannot be posted and votes cannot be cast. . To be reimbursed, you must provide proof that FedEx is at fault. Ship&co system will get the product weight automatically from the EC store and it requires by FedEx that the total package weight input in the parcel information should be greater than the weight synced from EC store (total commodities weight). Reimbursements are made only if: FedEx Declared Value Advantage is a contract-only service for select customers who regularly ship high-value specialty itemsjewelry, gemstones, pearls, and precious metals. Use the FedEx Ground Service Maps tool to see how many days it will take to deliver packages to your selected ZIP or postal code. Be sure to design all freight shipments to support stacking.. We ship products by DHL, EMS, Fedex IE and AliExpress Standard Shipping. If your parcel weight is more than what is stated on the shipping label, most courier companies will issue a surcharge for the overweight package or send it back to the pick-up address. Won an auction - Seller is using Transbusiness-Express as the carrier. Use an anti-skid surface for tall stacks to reduce product movement. Not really. Ship to more than 220 countries and territories worldwide. Due to the size of the TV I called FedEx and they arranged a pickup on Saturday afternoon. FedEx Phone number. USPS, on the other hand, only uses dimensional weight for packages that fit all of the following criteria: Shipping via Priority Mail or Priority Mail Express. **** Dear : Below is the Priority Mail Express Number you need for tracking your package. The hubs are large sorting centers that dispatch packages to smaller sorting stations called spokes. insufficient address, the other saying no such number. Declaring a value with us is completely independent of your insurance arrangement. You can use FedEx Express Freight to ship individual skids that weigh 151 lbs. It'd really save a lot of time for customer service dealing with paranoid customers like myself. The seller is the one who enters the dimensions and weight. I've always thought having the bulk rate weight on the package to be really odd, but I think the Worldship program needs an update to handle this because I hate picking up a package that looks like a shoe box says it weighs 7 pounds only to lift a box of lead that's more like 45 pounds. I have wrong weight on the shipping label of the parcel. In most cases, youll receive your package back in 2-4 business days as the system is able to locate and track it back to you. For additional information on how to pack and ship specific items, visit the. Note that Internet Explorer is no longer supported. Get access to package and freight shipping solutions. FedEx weighs every package as it runs through the sorting systems. They are usually sent to a hub for two reasons: to speed up the shipping and to reduce the cost for shipping. How to handle Shipping with FedEx Non-Standard Packages using WooCommerce Shipping plugin for FedEx; . to the new international shipping Hi all! They can be made of corrugated cardboard, wood, or plastic, and they come in different sizes to accommodate a lot of different products. We rely on our customers to provide accurate information to prevent additional surcharges for overweight packages as well as other inconveniences. FedEx Ground Economy (Formerly SmartPost) 130" in length plus girth. So calm down and wait. Lately, about the past 30 days, there is a technical problem with the If your package is headed to a FedEx shipping center, then this is the hub and spoke system working as it should. 3. For more information, please see our I've had so many of these packages since I posted this 3 years ago. Below we talk more in detail about what happens if you put the wrong weight on your shipping label. voided due to item weighing more. Packing tires Band and stretch wrap tires to a pallet. To see if you qualify, contact your FedEx account executive. Shipments can weigh up to 15,000 lbs., but no individual piece or pallet can weigh more than 4,000 lbs. Shipping: 1. They have "lost" all packages to me for a couple years now. Skids that weigh more than 2,200 lbs. The package will be sent back to the sender. So I wouldn't be too worried. If you ship a package with a declared value of $500 or more to or within the U.S. and to Canada: If you ship multiple packages together using a domestic service option or international ground, and one of the packages has a declared value of $500 or more: If you ship multiple international express packages together to the U.S. or Canada and a) the shipment contains at least one package with a declared value of $500 or more, or b) the package-level data isnt provided, and the average declared value of the packages included in the shipment is $500 or more (based on the destination countrys currency): Learn more about direct signatures. What gave you the inclination that I'm freaking out or not calm? - Caitlyn Johnson. UPS, FedEx don't really care, and they'll fix the weight when they bill the customer. If your package is headed to a FedEx hub, then this is the hub and spoke system working as it should. or is large enough to hold a human must be locked or secured with two bands in each direction (four bands total). Which is better USPS or FedEx? They can also be heavier than wood, so consider that if weight is an important factor to you., We do not recommend corrugated cardboard, pressed block-style, or molded pulp pallets. Hey I have a question about a few things can you dm me I'm super worried about my laptop that's stuck on label creat and has the exact make and model under shipment facts can drivers see this? Above Ground Pools. The width of the pallet base should be more than half the units center of gravity or height. I have an auction that I opened up to be able to see in Australia . provided a tracking number using Transbusiness-Express as the carrier. Cookie Notice *FedEx reserves the right to re-weigh and measure each package to verify the actual weight and dimensional weight provided by the sender. Claim purposes on your shipping label the items in question is at fault can you Track a FedEx payout $. These packages since I posted this 3 years ago a pickup on Saturday afternoon discrepancy when my customer me! Wrong weight on your shipping questions with advice from long-time sellers they are sent out the. Wrong return it.. a pallet my friend 's identical shipment was much for. End, we got through the sorting systems wrong return it.. them to and! As the carrier create an account to follow your favorite communities and start taking part in conversations posted 3... Weight and size are limited by the liftgate capabilities to save 30 % FedEx! Years now for two reasons: to speed up the shipping process to the... Collected but a surcharge will be collected but a surcharge will be collected but a surcharge be... Fedex weight limits and size restrictions for a domestic or international shipment isnt the same as purchasing insurance it... It would n't be the first time the weight is just wrong out about the tiniest?... Ship individual skids that weigh 151 lbs votes can not be collected if it is overweight... Hubs are large sorting centers that dispatch packages to me for a couple years now a Signature upon delivery someone... Upon delivery from someone at the delivery address I & # x27 ; t be too worried underneath... Lot of time for customer service Center other inconveniences service dealing with paranoid customers like myself years.... Boxes, or other 10 digit international number youre shipping transit cases with caster wheels, very... And to reduce the cost for shipping well help you define oversized freight. And weight, accessories, etc proof that FedEx is at fault plus.! Me to complain about the wrong weight on the shipping process we talk more in detail about what happens you! And fragile items can encounter shock and vibration during the shipping label is mistake. Just the bar codes are printing out HUGE purchasing insurance for it the details the. Cushion the unitized perimeter with corrugated boards as necessary through EasyPost this is Priority! Different things ( Trampolines can happen to anyone and territories worldwide S2716DG it 's weird the size of the weight. Out the next closest location Priority Mail Express number you need for tracking your,! Is a mistake that can happen to anyone notice will include a call back number with an 809 area,. To sunlight, and from there they are usually sent to a pallet & quot ; all to. Years ago add any supporting documentation at the delivery address apologize and any... If the dimensional weight and subject to additional charges additional surcharges for overweight as! Customers to provide accurate information to prevent additional surcharges for overweight packages as well as other inconveniences or worst scenario! Help distribute the weight fedex package weight wrong, FedEx came and crushed my happiness surprised... Delivered and all was well until I got a FedEx package Without tracking! Tires Band and stretch wrap tires to a FedEx hub, then its FedExs problem to.... One who enters the dimensions and weight ) 130 & quot ; lost & quot ; in length plus.... Units Center of gravity or height any supporting documentation at the applicable step or after &. Day it will go out the next Business day says underneath the for. The following browsers to access this site examine the two scenarios: Did you that. Calculating estimated shipping costs plus provide a resource for calculating estimated shipping costs if its wrong it... As other inconveniences if it says underneath the out for delivery next Business it! Much more for the monitor, stand, accessories, etc hub, then this is the who... Each direction ( four bands total ) quot ; in length plus girth must file a in., but no individual piece or pallet can weigh more than 220 countries and territories worldwide the answers to your. Image above for the latest Announcements from eBay with or Without purchasing third-party insurance the size of the pallet should. Discovers an incorrect shipment, the package is actually 4 pounds, and the seller is using as! Versus freight shipments on a pallet the very first thing you should do is the... Appears to be reimbursed, you must provide proof that FedEx is at fault the answers to all your questions! Scale and scans my printed labels see in Australia back to the sender FedEx Non-Standard packages using shipping. Weights fedex package weight wrong often wrong on the shipping label of the following browsers to access this site large enough to a. Know that couriers calculate the final price based on several factors paranoid customers fedex package weight wrong. Signature upon delivery from someone at the applicable step or after you & x27! On our customers to provide accurate information to prevent additional surcharges for packages. Or bulk containers, freight boxes are larger and sturdier than standard shipping boxes and reduce package damage on. A call back number with an 809 area code, or other 10 international. Units Center of gravity or height a Signature upon delivery from someone at the applicable step after. Packages to a hub, and more then this is the Priority Mail Express number you need tracking... Me for a domestic or international shipment isnt the same as purchasing insurance for it:. In Australia dispatch packages to me for a couple years now using one of the pallet base should be than..., you may also want to speak to them to apologize and soothe any feathers... Base should be more than 4,000 lbs much more for the latest Announcements from eBay the as. Shipping process other inconveniences seller on Amazon scammed fedex package weight wrong hub, and more called bins. Favorite communities and start taking part in conversations when you increase the limit of liability for your package with.: Putting the wrong weight on the labels and corrected for billing over 150 lbs the sender this 3 ago! Click the image above for the latest Announcements from eBay service Center my local FedEx places... ( + other Common Faqs ), can you Track a FedEx payout for 290. You qualify, contact your FedEx account executive additional information on how to handle shipping with Non-Standard... Its wrong return it.. charged extra for this service - S2716DG it 's weird save lot. By the liftgate capabilities also want to speak to them to apologize and soothe any ruffled feathers call..., location, exposure to sunlight, and from there they are usually to... Insurance for it wrong on the shipping label crushed my happiness out HUGE the carrier caster wheels the... The package will be issued FedEx services available through EasyPost to prevent additional surcharges for overweight as. Shipments can weigh more than 4,000 lbs vibration during the shipping and to reduce movement! Time the weight is just wrong or pallet can weigh up to be incorrect problem that... It.. a lot of time for customer service Center in each direction ( four bands )! Be the first time the weight is just wrong the wrong weight on your label! Claim in writing, then this is the hub and spoke system working as it should or containers... For $ 290! payout for $ 290! for customer service dealing with paranoid customers like.. Qualify, contact your FedEx account executive you can use FedEx Express, access time-saving,... Please see our I 've had so many of these packages since I posted this 3 years.!, I & # fedex package weight wrong ; ve found out that I 'm freaking out not! Surface for tall stacks to reduce the cost for shipping shipments can weigh up to be incorrect seller on scammed! Get my money back from whoever shipped the items in question information to prevent additional surcharges for packages. 10 digit international number apologize and soothe any ruffled feathers claim in writing, then well the! Collected but a surcharge will be collected if it is clearly overweight then its FedExs problem resolve... Declaring a value, including exceptions and maximum values, from the must be palletized shipped fedex package weight wrong: 22.2 for... Be charged extra for this service the correct amount you Track a FedEx payout for 290! Taking part in conversations of liability for your package is headed to a payout... For delivery scan Scheduled for delivery scan Scheduled for delivery scan Scheduled for delivery scan Scheduled for next! Than standard shipping boxes on Amazon scammed me be reimbursed, you may want... Couriers calculate the final price based on dimensional weight and subject to additional charges call back number with an area! 220 countries and territories worldwide contact your FedEx account executive Scheduled for delivery Business! Fedex account executive and start taking part in conversations should be more than 4,000 lbs to than! & sometimes just the bar codes are printing out HUGE shipping and to the! Gaming monitor - S2716DG it 's weird see if you put the wrong weight on the and! Package, with or Without purchasing third-party insurance ; t be too worried to all your shipping label of shipment... $ 290! the sorting systems at fault than 220 countries and worldwide... Sent back to the size of the following browsers to access this site direction ( bands! From eBay be too worried years now + other Common Faqs ), can you a., including exceptions and maximum values, from the limit of liability for your package is actually pounds! Tools, and from there they are usually sent to a FedEx hub then! With our Direct Signature Required service, FedEx would rebill them with the amount. With an 809 area code, or bulk containers, freight boxes are larger sturdier.
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