I would also recommend reaching out to customers for feedback to understand any pain points and identify areas for improvement. And so, our responsibility is very, very deep, not just to taking care of those opportunities, also making sure that we can work with everyone such as elected officials, regulators, and anyone else interested frankly in creating the future of work. Offering more payment options and discounts for customers. In this View From The Top podcast episode, Stacy Brown-Philpot discusses diversity, the gig economy, and leading with integrity. Interview questions and answers were updated by William Swansen on September 28th, 2021 With that, will now turn to student Q&A, I believe that Jenna is up first. Today with more than 300,000 restaurants and 200,000 dashers on the platform this passion has also really evolved into a responsibility. Which I think looks very different, I think in many ways dashers on DoorDash look very similar to consumers in the sense that they value their time as much, or sometimes more than money. It is vital to have knowledge about the companys services, its technology and rewards program, as well as its competitors. And so youve mentioned a little bit about the future of work, about sort of changing regulatory environments. It chose to work with DoorDash partly because the delivery companys technology integrated with its own. DoorDash is a prepared food delivery service founded in 2013 by Stanford students Tony Xu, Stanley Tang, Andy Fang, and Evan Moore. It offers customers the convenience of ordering food from local restaurants through its intuitive website or mobile application. Maybe its tough to see in a one day or one week grading period, but you can see it. If youre looking for a promising career, DoorDash might be the right place for you. Moreover, I would provide clear instructions and follow up with the customer to ensure their issue has been resolved. I aim to consistently meet or exceed performance targets and eventually contribute to the companys success. I dont necessarily know if we like, like link those two ideas when were doing it, but thats the learning by doing and the simplifying the question that youre trying to solve I think were pretty important principles. Joy Huang: Nice. I guess the most recent order was a new sushi place that we discovered in San Francisco called Sasa Japanese restaurant. In 2013, Mr. Xu, Stanley Tang, Andy Fang and Evan Moore, all Stanford students, were future entrepreneurs looking for a problem to solve. Whether that meant making friends, whether it meant becoming a chameleon and learning maybe what it was that was, I guess, important to that community. Some customers really seem to care about a certain type of salad for example, versus what others may just consider to be a mundane meal. He said Mr. Xu often did the jobs no one else would, like 15 consecutive hours of customer support on New Years Day. But they use the dashers on our network and the software that weve created to facilitate their own on-demand or same-day deliveries. As a subscriber, you have 10 gift articles to give each month. I would improve it by experimenting with unique toppings and crusts, such as introducing more exotic meat and vegetable choices and offering a wider variety of crust options, like gluten-free and cauliflower crusts. We analyzed 484 interview reviews for DoorDash from various job sites, social network groups and forums. Are you looking to land a job as an electrical machine engineer? In terms of what was gonna happen externally that we would find a way out of it. And theyve in effect are choosing, some of these part-time gig opportunities so that they can save for a project, whatever that may be. Tony Xu: Yeah, I think its always focusing on the inputs not the outcomes. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps And I think the best way to make sure that youre, I guess on the right path is to look at the inputs. And youre almost making tweaks along the way. Joy Huang: With that, Tony. If youre an aspiring entrepreneur, I would say find something youre obsessive about, he says. And the vast, over 80% of them have full-time jobs of some form, and what theyre looking for is flexibility to pick and choose when they wanna work. Moreover, my effective communication and collaboration, coupled with my strong analytical and strategic thinking and quick ability to learn and adapt to new technologies, make me an outstanding candidate. Its largest investor, SoftBank, pushed it to merge with Uber Eats last year, according to a presentation viewed by The New York Times, which was earlier reported by Bloomberg. Overseeing product development. I mean, these are tricky questions, where we first have to almost study the world first before we start, hopefully, bring value to different people inside that world. Lily Sloan composed our theme music Kelsey Doyle produced this episode. And then I think the next evolution was really learning about skills in different teams. So Ill be quick. We learned by doing deliveries we learned by working alongside restaurateurs. DoorDash is a leading food delivery company established in 2013 that operates across the United States, Canada, and Australia. PM basics such as product understanding . Teamwork and cooperation are the primary keys to success in any work environment. One example that I really loved was how you guys track drivers with the find my friends function on the iPhone instead of building out a very sophisticated back-end technology for it. Christopher Lee for The New York Times. Depending on the interviewers, you might expect this round to last anywhere from 30-75 mins. And Tony, thank you for sharing your grit, your scrappiness and growth mindset with us. Typically, an experienced engineer takes the role of interviewer, assessing the candidate's strengths and weaknesses. A 2022 survey by LANDED asked more than 1,000 hourly workers what makes them most likely to say yes to a job offer. And then how that might translate into a successful outcome in an environment like DoorDash is. Tony is an intense and obsessive person, said Andrew Munday, DoorDashs former head of operations. So, what is your vision and your plan for helping the local businesses and gig workers thrive not just during the pandemic, but beyond? Stanford GSBs View From The Top is the Deans premier speaker series. SoftBank and Postmates declined to comment. These are not necessarily skills I had. Being an attentive listener, I understand customer needs perfectly and provide solutions that cater to their satisfaction. But cities have been one of the most enduring, I guess organizations that have ever made it through the history of time, far more enduring than businesses have. I implemented a new system by hiring a communicator that exchanged important information with both departments, thereby improving communication. Obviously, if you have more time to deliver something less perishable. And Tony, you were mentioning that your mom and your dad had a lot of influence on you as a child and your mom really is an entrepreneur and she opened her small businesses subsequently that you had worked in, so it seems like they really instilled this entrepreneurial spirit in you with their own examples. But thats at least what I found in our journey thus far. Well, again, crawl, walk, run, as I like to say. Tony Xu: Well, if youre an aspiring entrepreneur, I would say, find something youre obsessive about. I took ownership of the issue and worked with the kitchen staff and delivery team to identify the root cause, which was a communication breakdown between the two departments. I think is going to be more consistent and not less consistent, and so I think our role, is to play our small part in making sure that we can make every small, medium, and large business, brick and mortar business make this transformation from doing pretty much everything, from customer acquisition to customer service, inside stores, to a world where they do this also with digital channels. You kind of have to go through moments of belief and disbelief.. +1, got my DoorDash technical interview today as well. When the company reveals its financials, the potential for profit and growth will be clear, DoorDash investors said. For me, that meant language, that meant earning income to buy Nintendo. I approach conflicts by first listening to both sides and understanding their perspectives. And when we looked at, when we looked at what was happening with the company the data in the insides would suggest that we had a very healthy company. I would improve the application and website of DoorDash by conducting user research and gathering feedback from customers to understand their pain points and needs. And so instead, we asked ourselves, you know, three questions: we asked ourselves is this a service that students or people customers would actually want? As DoorDash grows, he said, theres going to be more tension.. Joy Huang: Thats really valuable advice. Joy Huang: Yeah, thats a really great insight because its something thats seemingly unscalable on the surface, but it actually has been one thing thats crucial to the way DoorDash has been successful. So an obviously youre gonna have to do more than just logistics or ordering in order to actually build a full-stack service that we have on our marketplace. Theres probably lots of other things that were happening that maybe had not yet demonstrated the fruit yet of the progress because I think this is the hardship about starting a company really. For DoorDash, going public is a necessity.. Our blog offers vital advice and recommendations on industry best practices. During an interview with Doordash or any employer, you should make sure you always listen carefully to the complete question. Wingstop, a chain of 1,385 chicken wing restaurants, began offering delivery in 2017. I think it was called a Lining Startups in their markets taught by Andy Ratcliffe and Mark Leslie, I dont know if that class is still there, but that was a highlight. However, I am actively working to improve this by prioritizing my workload and seeking help from colleagues when needed. I believe in open communication and finding a solution that works for all parties involved. They listen to the Project Practical is a management and career blog that was created by business professionals. I would handle such a situation by remaining calm and professional while actively listening to their concerns, empathizing with their frustration, and apologizing for the inconvenience caused. Soon, a new group Wall Street investors will pick a side. So, this is why, for instance, we have everyone at the company do deliveries once a month or do customer service once a month. You can work alongside governments and elected officials on that, but you cant control that outcome, but you have to be prepared for what the consequences are. Providing more detailed information about menu items and restaurant offerings. Joy Huang: Welcome to View From The Top, the podcast. Restaurateurs who complained DoorDash delivered their food without permission. I think one of the earliest things that made DoorDash I think a fast-moving place was that we always try to simplify the question we were trying to solve. Ala Mohammed, 37, of Daly City, Calif., said he drove for DoorDash during peak dinnertime hours, when he can make as much as $20 an hour. Are you improving on the skills? Then, I brainstorm and propose different options to resolve the issue. Interview question for Associate General Manager."We want our Dashers (drivers) to wear Door Dash shirts. I possess an array of talents that may bring a refreshed perspective and worthwhile contributions to the team at DoorDash. Tony Xu: Yeah, well, I think the first lesson that we learned is, whats ultimately the almost overly simplified problem that youre trying to solve and, if you can ask yourself that question very crisply, I think thats a very clarifying way to really test ideas very quickly. Thats easier than more time pressure and greater perishability. You should also know some of the languages' nuances, such as how memory management works, or the most commonly used . And I think your ability to articulate that to those around you is really important. So we had to be students of it and the only way we thought we could be students was by actually doing the work. My all-time favorite food is Pizza. And so our responsibility, I think, is not just to help grow and build the largest local commerce marketplace, but also to teach and actually give these tools so that they dont have to rely on us one day because thats really, really important in order for their longevity. Mike Isaac and Kate Conger contributed reporting from San Francisco, and David Yaffe-Bellany from New York. Tony Xu: Sure. But for us, it was this value choosing optimism and building a plan. The first interview I got an LC hard, just spent the entire time staring at the screen and writing random pseudocode while the guy interviewing me was . In case of a halt in the delivery, I would prioritize keeping the customer informed. And would they actually pay for it? Tony Xu: Yeah, so the goal of the company has always been more about food delivery. SAN FRANCISCO DoorDash, the leading food delivery app in the United States, has its fans. Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. This list does not include technical or factual questions. That has led to some consolidation: Last year, DoorDash acquired Caviar, a smaller delivery company focused on upscale restaurants, for $410 million. If so, youll want to prepare to answer some common interview questions. Its not trying to say, by doing this were gonna control some outcome. And you start realizing that hopefully to bring something to you something especially that perishes in minutes whether its ice cream melting or pizza is getting cold and doing that over and over again consistently because this is something that you dont really get any points for the first set of deliveries that you got right if you got the current one wrong. Interview questions for critical thinking designed for both interviewers and candidates, valuable advice on how to prepare for interviews, develop effective questioning strategies, and answer tricky questions with confidence. Whether that means its difficult to raise financing or whether a global pandemic hits. Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. Product Team Culture. Furthermore, proper packaging and labeling ensure a seamless delivery experience. Its been truly a pleasure. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. Tony Xu: Sure, well, the first thing Id say is I think cities are always gonna get better. Tony Xu: Yeah, and it goes both ways, right? Because the journey to building anything of meaning, I believe, will take years, maybe decades.. And maybe what some outsiders have written about us or thought about us. In such a situation, I would first gather the required data to understand the root cause. SVS IT Solutions is a software and IT development company. Senior Manager Interview.css-1ew1tvq{font-size:12px;line-height:20px;color:#858c94;}, When you join our team, you join our dream: to grow and empower local economies. Thanks for having me. What were some lessons that you learned from that class that stuck with you? (S&O role) 2 Like 7 Comments Share 1 3Y a Senior Consultant 1 With or without fries? With our detailed interview questions and answers, you can prepare well for the interview and pave the way for a promising career.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-mobile-banner-2','ezslot_13',155,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-mobile-banner-2-0'); Top 25 Electrical Machines Interview Questions And Answers in 2023. Last question: in just one sentence, what would be your word of advice for aspiring entrepreneurs at the GSB? But DoorDashs lofty valuation may take a hit on the road to an initial public offering because the start-up is losing money and faces regulatory pressure, said Asad Hussain, an analyst at PitchBook, which tracks private companies. So for example, there are many, many, businesses that actually just, they sell through their own channel. And so the obsession then kind of morphs towards what are the mechanisms were gonna build to allow speed, as well as the audit mechanisms that were gonna create to maximize quality. Find Your Dream Job: Interview Techniques and Resume Writing DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. Interview questions and answers were updated by William Swansen on April 14th, 2021. The skills required to successfully complete a technical interview at DoorDash include demonstrable knowledge in data structures and algorithms, and the ability to effectively communicate and problem solve. I dont think the journey to solving some of the problems we want to solve of, you know, transforming every brick and mortar business, for example, is going to happen overnight. Tony Xu: Yeah, well, I think in the beginning, its really about learning how to build a product and how to build a product that people really want. And so this is what I mean when I say you cant influence that. We have two products that will continue to grow both in terms of directions and magnitude. And so, I think unless you are maniacally focused on it, I think it is difficult to maybe make it all the way through all the ups and downs and so find something that youre obsessive about. And so I think that responsibility is very, very serious, and its one where we have to help them achieve their goals of flexibility and value. Making the website more mobile-friendly and responsive for customers on the go. The food delivery app is losing money, battling rivals, facing lawsuits and trying to go public. Incorporating AI-powered chatbot for quick and efficient customer support. My weakness is my tendency to get overwhelmed when facing multiple tasks with tight deadlines. If youre at the surface level, youre never going to actually realize what the problems are. This in many ways, is, at least in what Ive observed, never have I seen this type of behavior in any work environment before. And, but I think one thing that Ive always really believed about both my family, as well as many of the different moves Ive made as a kid, because I moved a lot actually, even when I was in Illinois, different schools, things like this is really that I had gained confidence even by then that I could survive in new environments. And so I think we have a long ways to go, but were excited about the journey ahead. DoorDash also has a rewards program for its customers which allows them to earn points for every order and redeem them for discounts, free food, and other perks. Jenna: And what other industries or verticals? It's a big banner which has the 12 values organized into 4 themes -. Other merger efforts have flopped. The pressure is high for DoorDash, which private investors valued at $12.7 billion last year. Thats most of the time what is actually happening. Tony Xu: Youre never as good or as bad as people say you are, so I think its really important to be intellectually honest and I think if you can do that and if you can set that at the beginning of your journey if youre building a team or building a company over time that lays the foundation to carry you through the really difficult times. Because youre never as good or as bad as people say you are and I think that maybe the customer information is probably the most telling, but even that sometimes can be swayed by macro events like a pandemic, for example. 1. Im curious, how did that shape the type of business that you then want to create? So, how did you consciously think about adapting your leadership style and making sure that you are still the best person for this company for this specific stage? Several restaurants, including In-N-Out, sued DoorDash over the practice. I think people had confidence that regardless of which way things were gonna go. What kinds of questions should I expect? To ensure that you're up for the . But by doing this that we will have some influence, and maybe that work combined with maybe luck a lot of times that thats what will yield the good outcome. I dont find it that rewarding if this is all up and to the right, said Mr. Xu, 35. That changed in the past two years, when DoorDash raised $1.9 billion from investors including SoftBank and DST Global. Joy Huang: And speaking of things going really well, after that difficult period for you DoorDash, again, was on this trajectory of rapid growth where, if I remember the numbers correctly I think DoorDashs market share grew from 17% to 50% in just two years, which that kind of growth its just crazy. And I think what most consumers know us for which we bring you lunch or dinner, or now increasingly, convenience items and grocery supplies and things like this. You can find more episodes of this podcast on our website www.gsb.stanford.edu. Just keep that in mind Like Share 11 8 months an Associate 1 This shit really irks me Like Share 8 months an Engagement Manager 1 I have a 45 min case study with DoorDash as well. Their own channel as a subscriber, you should make sure you always listen to. Doordash over the practice items and restaurant offerings food and customer service really advice. +1, got my DoorDash technical interview today as well array of that. Na get better give each month we could be students was by actually doing work! Munday, DoorDashs former head of operations DoorDash from various job sites, social network groups and.. That actually just, they sell through their own channel feedback to understand the root cause provide clear instructions follow! 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