Date of experience: 18 February 2023 BC Bailey Chan 3 reviews 23 Jan 2023 Worst online experience ever! If there is a financial failure of any Transport provider. The cabinet was delivered on 30 December and I noticed this problem as soon as I unpacked it from the box. Scammers may use fake ticketing websites or email scams to make false claims about the event, such as being part of a ticket lottery or competition. Have tried to get a refund for nearly a year.Their number goes to an automated message that is no help.When you submit a request for assistance it goes no where.They pretend to be active on facebook because others are watching.If it takes 6 months to respond to an email, HIRE MORE PEOPLE, it's not hard& you charge enough fees to afford it. If I could give ticketek a 0 I would!!! Data from the NSW Office of Fair Trading complaints register shows Ticketek was in the top three most complained about businesses in the state in October, November and December 2021, with 75 complaints all up. A copy of the letter requiring Jury Service. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. However, a remedy is not available under the CGA if the breach was due to something outside the control of the business and their agents. Management is a shocker. Find more than 20 complaints| Ripoff Report. Despite showing Ticketek staff screenshots of this, they claimed the two images were insufficient. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. 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Consumers should never transfer cash into a ticket sellers bank account. I paid the additional cost in checkout for refundable tickets. "Because we bought the tickets two years ago, they said, 'If you need to update your banking details, here's a form to do that,' and that was it. Contact the event organiser to find out if you are entitled to a refund. We use those reports to inform our education, compliance and enforcement work. (Pic by Jackie Jet). "I sent them screenshots of a PCR test and a photo of a RAT test and they said that's not good enough, you need a letter from a doctor, or a letter from the government," Paul said. Ticketek under pressure for ticket refunds + all . Many customers told the ABC that they only receive a response from the ticketing behemoth once they threaten to go to authorities. If the credit card you used to purchase has . houses for sale marion county, wv sweet home ; bhagavad gita for beginners; when does sinclair spring semester start 2022; great barrington farmers market winter Debit cards for online purchases may have different chargeback rights than credit cards. What to do if things go wrong. Privacy (data erasure request) failed the examination previously and had to re-sit. Do this as soon as possible. In event of a Refund Application the English language version shall be the basis of settlement. Some businesses might offer refunds, credit, or free cancellation as a gesture of goodwill. Afterpay What is Google Pay? I really need me refund of $991.50. Ticketek quick to take the cash yet slow on the refund process. "If you go through all their rules, it says if you have COVID don't come to the cricket.". Please note: We can only make payments to Bank Accounts at this time (Credit and Debit Cards not accepted) We recommend getting advice from a lawyer if you are considering legal action. Ticketek has made the same commitment for cancelled events. If a ticket is sold or used in breach of our Terms and Conditions of Sale, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. Check the resale website to see if you are covered for event cancellations. The diehard fan said Ticketek owed her a refund. No contact, no reply, nothing.You have stolen money from thousands of people who need it. Author: Lancaster, Ca. When he goes to the concert, he is refused entry. Not that they are necessarily wrong, but people often don't comment when things go routinely right. Almost 90 days and still waiting for my refund back. Submit a request - Ticketek UK Submit a request Submit a request Due to the large number of requests we receive, it is taking us longer than usual to respond. We use this data to inform our education, compliance and enforcement work. 107 talking about this. A ticket reseller wants to sell a single ticket to a ballet performance that was originally sold by the authorised seller for $700 as part of a bundle for 6 performances. Ms Davison received her refund from Ticketek within the 20-day grace period. Tickets sales and resales. 'An unthinkable tragedy': How did this train crash happen? Ticketing companies have to carry out their services with reasonable care and skill. If a refund is made, Ticketek may, to the extent permitted by law, retain any fee it has charged. not being made aware of certain conditions, such as a restricted view. Some ticket resale sites can look similar to official ticket sites. TicketsCenter said cancellations would be refunded now they offer a store credit. Dr Dre Is In Australia; Will He Be Joining Snoop Dogg On Stage? What to do?? Find it difficult to get your money back. There is no phone number, only an email which does not get answered. Ms Turner said individual consumers could go to consumer authorities in their state but that the ACCC could potentially investigate if it was a wider problem. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. not getting a ticket or getting a fake one. Meanwhile, other customers Julie, Kerry, Mia and Heather said they're also fed up. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. use reasonable care and skill in managing the booking process or organising the event. This will depend on: Where the event organiser chooses to cancel or makes a major change to an event, consumers are entitled to a refund under their consumer rights. Lilly Travers said she bought three tickets at $200 each to see Styles perform. waiting in queues and dont even have a single ticket to show for it!! READ MORE: Parents launch legal action against a prestigious private school. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. Ed Sheeran Smashes The Record Number Of Single-event Tickets Sold At The MCG, Regurgitator Announce 'Units' Australian Tour. A spokesperson for Ticketek said: "We can confirm that all of the customers named in the ABC's coverage requested to have their refunds paid to their bank account rather than the credit card they used, which takes more time, but that each of those customers was refunded within 20 business days of providing their bank account details.". Website doesn't work. "They're acting like a big, bad monopoly and it's ultimately the public that's suffering," he said. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. Use our complaint letter tool to develop your written complaint. A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. Ms Sporne's credit card expired between buying the tickets and the concert getting cancelled so her refund could not be automatically processed. The Commerce Commission enforces certain consumer laws, including the Fair Trading Act. (Receipt required for Doctors note refund up to $100 or equivalent). "Ticketek sells 30 million tickets a year. It is up to you and the reseller to resolve the issue. Viagogo said in a statement that it offered a high standard of customer. The Federal Court found that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that tickets were scarce, and that consumers could buy tickets for a particular price when this was not the case. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. We actually bought 13 tickets for different family and friends and we also hired a minibus to take us there," Mrs Gillett said. Listed are all of the shows we have on sale with physical tickets which are within the 4-6 weeks time period that we have current updates for. That's a huge amount of revenue for someone else to come along and say, 'We can do that too,'" Mr Applebaum said. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. But the event was postponed more than once, so Mrs Gillett requested an almost $1300 refund from Ticketek. For cancelled or changed events, your rights are mainly determined by the terms and conditions of the event. "They've sent me an email saying it's in my bank, I've contacted my bank and they say, 'No, they haven't,'" Heather said. If you are not happy with your event ticket, eg they are not the seats you thought you booked, you can: You may not have the same rights if you bought from an individual reseller. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. Absolutely no customer service. that they are purchasing from a secure website. Promoters and venues also have conditions of entry. Abhorrently bad process for handling refunds and rescheduling due to illness. We also use this information to inform what compliance and education activities we undertake, as well as industry engagement, advocacy and research. Ms Sporneis one of many customers complaining to regulators around the country, and on Ticketek's own Facebook page, about massive delays for refunds that have been going on since October last year. 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